business logo of Fashion Nova

Fashion NovaReviews 14,431

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: info@fashionnova.com

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
871
value
804
shipping
859
returns
790
quality
778
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Illinois
1 review
0 helpful votes
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Not just for girls
November 23, 2017

Whenever a girl close to me has something special going on like birthdays or some special occasions, I always use fashion nova to make orders and give gifts to 'em. They actually love it according to their feedbacks to me. It is also ideal for those people who looks for quick delivery, fashion nova has it! Almost everything im finding for gifts and services

Date of experience: November 23, 2017
New Jersey
1 review
0 helpful votes
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I'm a girl who loves preparing. So, this time I have decided to look for some elegant looking jackets that I can use when the cold nights comes. I have been a regular customer of fashion nova and I have remembered that they offer jackets all year round! I have ordered like 3 of then since I basically love them. Package arrived 3 days upon my ordering process and now I have them in my closet, really fast and now im prepared for winter!

Date of experience: November 23, 2017
New York
1 review
0 helpful votes
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Enticed by how they present their fabrics and clothings on their site. It was simple yet convincing and attractive in it's own way, really gave me the feeling of urgency that I want it! So by saying that, It is without a doubt that I would really order something from them. I proceeded to the checkout process which was pretty smooth compared to other sites I have tried. I saw that my item would be delivered in two business days and I was really pleased by knowing it. Expecting my item to arrive tomorrow, lovelots fashion nova.

Date of experience: November 23, 2017
Michigan
1 review
0 helpful votes
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I'm pretty tall (around 5'6) and at the same time, I love jeans! They're everything for me. So i have came accross this platform and discovered their great deals on jeans! Pretty sick! Been ordering from them for a month and I'm more than satisfied because of their free shipping and expected two day delivery. Fashion nova is my everything.

Date of experience: November 23, 2017
Maryland
1 review
0 helpful votes
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2day delivery?
November 23, 2017

I have shopped from fashion nova a few time prior to my terrible experience... LAST WEEK I bought over 75$ worth of clothing from their website. That automatically send you to free 2 day shipping, 3 DAYS after already paying for my clothes I get an email with a gift card for one of my items that went out of stock. Why let me buy if It was out of stock... even worse why 3 days later. I was being proactive with my shopping and did It over a week in advance so It would get here on time. And regularly with fashion nova It does. The other items I bought were good for delivery and scheduled to come on time. They were supposed to be here a few days ago just to get another email delaying my purchase until Friday... I get that its a holiday season but I did this in advance and there shouldnt be guaranteed 2 day shipping when its been over a week and still Ive received nothing. I wont be buying clothes from here again...

Date of experience: November 23, 2017
California
1 review
0 helpful votes
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Ready to show off!
November 23, 2017

So just 4 days ago, i was there, on fashion nova's site seeking for some dope dress I can show off to everybody cause I really like grabbing everyone's attention haha. I have spotted it! A pretty maroon dress that I bet will really suit me. The item description was on point the the site provided enough infos for me as a customer. -forward- Unboxing time! So just 2 days ago, the item arrived and boy, I was really excited about it. It's always been like this for me, forgive me haha. So I quickly inspect it and wore it and voila! Im an instant attention grabber! Can't thank fashion nova enough, keep it up!

Date of experience: November 23, 2017
Florida
1 review
0 helpful votes
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Great deals and services
November 23, 2017

My niece recommended me this site and she had told me almost anything she had experienced with fashion nova. Clearly, she aint lyin'! This site captured my heart. Their prices on their clothings wasn't that expensive and are all reasonable. I even find myself spending more money in here than physical stores and its totally worth the dime. Just a while ago, a package I ordered last 2 days arrived. It was my expected romper! It was pretty fab for me. Looking forward for another transac and I have thanked my niece for this

Date of experience: November 23, 2017
California
1 review
0 helpful votes
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Im a classy gal so I choose my outfit, for almost everyday wisely. I don't usually do online transactions cause srsly, I have trust issues but with fashion nova, No need to worry anymore! They almost made everything possible for me, like I have a power. Their 2 day free shipping service is also a relief. Classy yet simple at the same time, love this site

Date of experience: November 23, 2017
Virginia
1 review
0 helpful votes
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Fashion nova is your one stop shoppe for personal intentions or even for giving gifts to someone you cherish! Whenever I need some urgent clothing needs, I simply go to their website at fashionnova.com and selects my desired clothing, really easy, right? The delivery usually takes up to 2 days and IMO, that was pretty standard and the quality of their clothing completely removes everything bad about them.

Date of experience: November 23, 2017
Washington
1 review
0 helpful votes
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I value my wardrobe and I treasure almost every clothing I put it in. That's why I only make purchases on my trusted shops, online and even at malls or local stores. One shop or an online shop rather that caught my attention is this site, Fashion. Nova. Their site is particularly accessible for almost anyone who wants to make orders from them. The delivery or shipping service was also good, took them 2-3 days to deliver my desired items which is why I completely trust them with my items. Applause!

Date of experience: November 23, 2017
Montana
1 review
0 helpful votes
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Love the fashion nova way
November 23, 2017

There's a big reason why Fashion nova has been loved by many, especially me! They mostly live up their online shop by having and keeping the trust of their customers and I'm one of them, they have captured my trust. Never had any problems with their products nor services and I am willing to pay more because of this! Love every time I have spent with Fashionnova.com

Date of experience: November 23, 2017
Minnesota
1 review
0 helpful votes
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Heaven sent!
November 23, 2017

I remembered when this site first opened, and i was really hesitant on doing some orders with them. I don't know but i tried it! To my surprise, my very first order was in a good shape and after that, I had made so many recurring orders because I was really happy about their service, totally heaven sent.

Date of experience: November 23, 2017
Oregon
1 review
0 helpful votes
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So this one has like a 2k reviews but they were all mixed up so i dont know what to do. The best way to do is to buy and try it out of course! So i did it, purchase the classic skinny jeans and as based on my experience, their items usually arrive 2-3 business days. I wasn't wrong with my decision! It was great, actually fits me and highly recommended. Thanks for this fashion nova!

Date of experience: November 23, 2017
California
1 review
0 helpful votes
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From mini dresses, actual dresses, rompers, and a lot of accessories, fashion nova really had gone past my expectations! Im a modern girl who loves updated looks and fashions so I always want to go with the trend and ever since, fashion nova is always making it possible. Shipping was also hassle-free, specially for me since they offer a two day shipping delivery! Great for modern day gals!

Date of experience: November 23, 2017
New York
1 review
4 helpful votes
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Horrible
November 22, 2017

I want to give zero star if I can, Buyers beware! So on 8/23 some clothes Ive ordered was delivered from this website, however instead of sending me the set name Sleepless Night Distressed, they sent me two of the same tops! Soon after I emailed them on 8/29 regarding this issue and wishing it can get resolved. I waited days and never gotten any reply from them but the automatic reply. Therefore I finally decided maybe I should just order the skirt again, since I desperately wanting it, and sent back the the top with the postage receipt inside, so it would make sense to them. My nightmare begins right after, I did not receive the part of the credit which I paid for the return. And of course Ive messaged them many times after that! On sep 15! More than 2 weeks later, I finally received an email from them telling me they need a picture of the return postage receipt in order to issue the credit! The same receipt which I didnt keep and it was send to them in the same package! I mean not like I took a airplane to LA and return the package! And they have the hard copy of the receipt! I understand its not a lots of money, however its the principle, that this is so wrong! After emailing them many many times and months later in November, they finally decided to take this to the upper management and give me the credit back, which they shouldve done in the first place.

Date of experience: November 22, 2017
Washington
1 review
0 helpful votes
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What's more great than having your item desired right in front of your doorstep in 2 days? I have no answer, since fashion nova has been always like that! Haven't even encountered similar to their brilliant customer service atm. Quality apparels in a great price!

Date of experience: November 22, 2017
Missouri
1 review
0 helpful votes
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No more words to say
November 22, 2017

Their free shipping is totally #1! They also have great flash sales that you should totally watch out. Their clothing, shoes, and everything they sell is in great quality. Speechless!

Date of experience: November 22, 2017
California
1 review
0 helpful votes
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I have always been in love by fashion nova. I'm actually a bit boyish but their dresses are just so gorgeous, even for me! This shop is totally worth of my time and money because of their dresses' quality and fast shipping service!

Date of experience: November 22, 2017
Ohio
1 review
0 helpful votes
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As a student who goes to university, I value money. So im always choosing the best of the best and one of them is fashion nova. Their customer support is plain awesome and pretty much consistent. They have always been amazing and thats what's keeping me on coming back!

Date of experience: November 22, 2017
Massachusetts
1 review
1 helpful vote
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Nobody's better!
November 22, 2017

I am not a fashion nova user since just recently. Just last week, when looking for a fashionable jacket or coat i decided to try out their store because i have been seeing some positive reviews. Upon checkout, I delicately inspected my item on site and was expecting a lot from them and fast forward to my item got delivered... i can say that their products are way beyond other online shops out there. Their shipping promises 2 days and it's completely free! Really looking forward for another order.

Date of experience: November 22, 2017