On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It wa a surprise that came to life because of FN! I decided to give my sister a gift for her birthday and figured that Fashion nova will be the perfect fit. I was overwhelmed with the choices so I consulted a friend of her. The item was shipped and arrived just in 2 days, really does make me feel good especially my wife.
You should be buying here! Lol anyways, they are actually good. Service wise, it was hassle free. Item can be shipped quick per checkout and based on my experience, no errors on my items and on deliveries yet. Really thankful for this site to exist.
The purchase I made had little hiccups and happy that it got resolved in no time. Had the item shipped but we cant track it. Cant find it so called customer support and they responded fastly tho. Attentive, careful, and pretty helpful, they are top notch!
Fashion nova is all I need in my life
I always find shopping here as easy as 123 and they have a lot of stuffs available so it's a win win. Exceptional and professional service that fits my needs. They are also responsive to requests and other stuff, really do love them.
I am an active FN Shopper (In fact, i check the site almost every day) they offer great shopping choices and I dont even care about price. Never had any urge to go out in shop any more, with two day shipping plus its free, wont worry with my fashion items anymore.
I have started shopping here this year and have ordered a lot since then. From jean, to shirts that are simple, I get them here.im proud that i spent a lot here than a physical store.
There was once a problem with my shoes i have ordered here in fashion nova.com. Gilt reps i have contacted showed care on my prob and I really appreciate it. They really are dedicated to service and they also have high quality goods and they are a lot to choose from.
I nearly freaked out when I found out about the 2 day shipping! Like legit, yes! It is. Been around here for a while and I enjoy the FN privileges. Ordered a lot of items like this jean im wearing. Worth my price
The customer support provided to me was indeed fantastic. They not just corrected my mistake but they also responds really quick even tho it was weekend. I am utterly impressed by the service,,, THANKS!
Fashion nova offers only the best of the best with also the fab prices. Been here since then and bought many different items and has any worry at all. Customer support has never been a problem and to tell a story, when I accidentally shipped an item wrongly, they have quickly acted and solved it early! I buy a lot and will continue to. The best!
Been shopping already for years here in fashion nova and happy that there are no problems. Ordered here frequently and have saved a lot because of discounts which are all good.! I bought a lot of gifts that had been shipped to me and sometimes my family and they are very quick to be honest. I don't know what it will bring me on my next orders
Good fit for me which really amazes me. Ordered a total of 3 jeans in only one month! And guess what. They all came on the promised day. Really happy right now and thanks to fashion nova, worth the money.
I am conscious when it comes to prices so before buying some stuff, I always check their prices if my funds is sufficient for it. Fashion nova is surprisingly wallet friendly, I won't always worry about emptying my pocket.
Just 3 months ago when I discovered this gold, Fashion Nova! Two deliveries is more than enough for me to testify for their service. Okay first of all, I love their clothes quality. Second and lastly, their delivery is so epic! Just took 2 days for them to deliver my jeans.
I love how friendly their website is, for beginners, especially like me! I find it easy to order. Their fashion pieces are also great fit for everyone that's why I always grab my stuff here! 2 day shipping is also a great addition so yeah, will order more here
Fashion nova is perfect because of its shipping! One can easily order and basically have the item by just 2 days! Thats right! No one can totally beat that. Fashion nova was the sole fashion company for my heart.
I love partying and i actually travel a lot because of my friends and partying is at the top of my bucket list. Because of this, I always make sure that Im well equipped with dresses that makes me look perfect thru the night! Fashion nova's dresses are top-notch and I can use it anywhere not just for partying.
Fashion nova has been quite around for some time. Their website is actually the best thing in my own opinion. Their models are just admirable and how they showcase the dresses really makes me wonder, what if I were the one who's wearing it. It has been my motivation to buy clothes and dresses from them. Would love to shop in their site some time.
Its a statement! Fashion nova has been there for me, always. The way the products were in their site and as what have been described is pretty much accurate when you receive the item. Expect it also upon three days prior to your initial order... great great great!
I had trust issues but since using fashion nova as a site to trust my online shopping needs, it completely go away! In the course of 3 months ordering from them, I never did encountered a single major problem. Well, there are just small hiccups such as delays but it's forgivable. Overall, fashionnova.com has been a great partner for my fashion needs
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day