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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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Lately I'm so into bodysuits and the best ones I have are from Fashion Nova. I ordered two more copper bodysuits two days ago and I'm waiting for them to arrive.
FN is such a blessing to me. The one day delivery option is so convenient and reliable, too. Imagine the amount of time I saved by online shopping.
I have always wanted one of those feather tops I see in movies and now I'm waiting for a similar top I purchased here at afshionnova days ago. Can't wait to get my hands on it.
Fashionnova shape wear is such a live safer, it has improved my curves when I wear dresses. Thank you guys, I'll be waiting for two of those more on the weekend.
I love how the customer support team here is very professional and tends to concerns efficiently. My change of shipment address did not seem to be a bother at all. Thank you.
The fact that FN's website is accessible anytime I please to visit, comforts me. I love how it takes the hassle out of physically shopping at malls and boutiques. The delivery is fast, too.
For a girl who loves woven tops, FN's black woven top from my recent purchases would be the best piece I owned for months. Now I'm looking forward to shop here some more.
I laughed when I first saw my drama jeans from FN, it was exactly how I pictured it to be. So cute and stylish, I'm wearing them today.
Thanks a lot fashionnova, I am loving my voyage tunic top. The colors are popping, very chic too. Can't wait to wear them to work tomorrow.
Fashion Nova always surprises me with their services, delivery is always on time and my items are always, always packed so neatly. It's as if they don't want me to open end take them out.
Top things to be aware of before buying from them... are:
Only customer service by email. It took them a week to get back to me.
More importantly they only issue credit for refund/return
Everytime i had a issue (damaged merchandise upon opening my package they have made it right) and either gave me credit or sent a new one which is nice.
I just hate the return/refund process. If I buy a item, I shouldn't have to pay return shipping and only get credit. I should get that money back on my card. Especially since the clothing sizes suck (mainly the jeans) I had to send back my entire order of 6 jeans.
Watch out for fashionnova sales, I have been very vigilant about this. Hah. I get good deals all the time. Last weekend was no exception.
High rise mom jeans are the best pair of jeans I got from last weekend's sale here at fashionnova. I'm loving how comfy they are.
Quality items for affordable price range, I have always loved it here. I got my recent purchases already. Thank you so much, they are exactly what I was looking forward to.
Whenever I shop for denim skinnies, fashion nova is the first shop that comes to mind. I would not trade this shop for any other.
I could never forget how fast you tend to my requests two weeks ago. My orders were instantly swapped for the right items and I appreciate that. You guys are cool.
You guys has such great tailoring. I feel like every piece is personalized. Thanks a lot for the wonderful pieces, fashion nova. The boot collection is remarkable, by the way.
I get faster response when I buy here at fashionnova than in a ny other shops online. I'm glad I went shopping here last weekend.
Nothing beats fashionnova's velvet jumpsuit that I bought two days ago. It was such a beaut! I love how comfortable it was and how smooth the material used is.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day