business logo of Fashion Nova

Fashion NovaReviews 14,426

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: info@fashionnova.com

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
799
shipping
854
returns
785
quality
773
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California
1 review
0 helpful votes
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Copper bodysuit
December 26, 2019

Lately I'm so into bodysuits and the best ones I have are from Fashion Nova. I ordered two more copper bodysuits two days ago and I'm waiting for them to arrive.

Date of experience: December 26, 2019
New York
1 review
0 helpful votes
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Blessing
December 26, 2019

FN is such a blessing to me. The one day delivery option is so convenient and reliable, too. Imagine the amount of time I saved by online shopping.

Date of experience: December 26, 2019
Ohio
1 review
0 helpful votes
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Feathered top
December 26, 2019

I have always wanted one of those feather tops I see in movies and now I'm waiting for a similar top I purchased here at afshionnova days ago. Can't wait to get my hands on it.

Date of experience: December 26, 2019
Texas
1 review
0 helpful votes
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Shapewear
December 26, 2019

Fashionnova shape wear is such a live safer, it has improved my curves when I wear dresses. Thank you guys, I'll be waiting for two of those more on the weekend.

Date of experience: December 26, 2019
Connecticut
1 review
0 helpful votes
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Professional
December 26, 2019

I love how the customer support team here is very professional and tends to concerns efficiently. My change of shipment address did not seem to be a bother at all. Thank you.

Date of experience: December 26, 2019
Ohio
1 review
0 helpful votes
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Comforting
December 26, 2019

The fact that FN's website is accessible anytime I please to visit, comforts me. I love how it takes the hassle out of physically shopping at malls and boutiques. The delivery is fast, too.

Date of experience: December 26, 2019
Colorado
1 review
0 helpful votes
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Black woven top
December 26, 2019

For a girl who loves woven tops, FN's black woven top from my recent purchases would be the best piece I owned for months. Now I'm looking forward to shop here some more.

Date of experience: December 26, 2019
Louisiana
1 review
0 helpful votes
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Drama jeans
December 26, 2019

I laughed when I first saw my drama jeans from FN, it was exactly how I pictured it to be. So cute and stylish, I'm wearing them today.

Date of experience: December 26, 2019
New Jersey
1 review
0 helpful votes
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Voyage tunic top
December 26, 2019

Thanks a lot fashionnova, I am loving my voyage tunic top. The colors are popping, very chic too. Can't wait to wear them to work tomorrow.

Date of experience: December 26, 2019
California
1 review
0 helpful votes
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Surprises me
December 26, 2019

Fashion Nova always surprises me with their services, delivery is always on time and my items are always, always packed so neatly. It's as if they don't want me to open end take them out.

Date of experience: December 26, 2019
District of Columbia
6 reviews
30 helpful votes
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Top things to be aware of before buying from them... are:
Only customer service by email. It took them a week to get back to me.
More importantly they only issue credit for refund/return
Everytime i had a issue (damaged merchandise upon opening my package they have made it right) and either gave me credit or sent a new one which is nice.
I just hate the return/refund process. If I buy a item, I shouldn't have to pay return shipping and only get credit. I should get that money back on my card. Especially since the clothing sizes suck (mainly the jeans) I had to send back my entire order of 6 jeans.

Date of experience: December 24, 2019
Massachusetts
1 review
0 helpful votes
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Sale
December 23, 2019

Watch out for fashionnova sales, I have been very vigilant about this. Hah. I get good deals all the time. Last weekend was no exception.

Date of experience: December 23, 2019
New York
1 review
0 helpful votes
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High rise mom jeans
December 23, 2019

High rise mom jeans are the best pair of jeans I got from last weekend's sale here at fashionnova. I'm loving how comfy they are.

Date of experience: December 23, 2019
Texas
1 review
0 helpful votes
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Affordable
December 23, 2019

Quality items for affordable price range, I have always loved it here. I got my recent purchases already. Thank you so much, they are exactly what I was looking forward to.

Date of experience: December 23, 2019
California
1 review
0 helpful votes
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Denim skinnies
December 23, 2019

Whenever I shop for denim skinnies, fashion nova is the first shop that comes to mind. I would not trade this shop for any other.

Date of experience: December 23, 2019
Florida
1 review
0 helpful votes
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MONEY75
December 23, 2019

I've used the code MONEY75 and got 75% off two of my items. That was so cool and the items are of high quality, too. Such a great deal I got.

Date of experience: December 23, 2019
California
1 review
0 helpful votes
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Could not forget
December 22, 2019

I could never forget how fast you tend to my requests two weeks ago. My orders were instantly swapped for the right items and I appreciate that. You guys are cool.

Date of experience: December 22, 2019
California
1 review
0 helpful votes
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Great tailoring
December 22, 2019

You guys has such great tailoring. I feel like every piece is personalized. Thanks a lot for the wonderful pieces, fashion nova. The boot collection is remarkable, by the way.

Date of experience: December 22, 2019
Louisiana
1 review
0 helpful votes
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Faster response
December 21, 2019

I get faster response when I buy here at fashionnova than in a ny other shops online. I'm glad I went shopping here last weekend.

Date of experience: December 21, 2019
New York
1 review
0 helpful votes
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Velvet jumpsuit
December 21, 2019

Nothing beats fashionnova's velvet jumpsuit that I bought two days ago. It was such a beaut! I love how comfortable it was and how smooth the material used is.

Date of experience: December 21, 2019