kate f.

I love Etsy!
I don't shop anywhere with poor reviews on the site. I have bought high valued items there. Vintage antique rings over $100.
No complaints or scams. I didn't have to deal with etsy customer service since the sellers I had were amazing. Answered all my questions and went over their policies via etsy chat. Depending on the seller, shop policies vary so be aware of that.
I will be starting my own shop soon. I have heard this is one of the safest selling platforms. I'll try and update after.

I order from mac frequently. The price of their products keep going up and I feel like there used to be more options for POC. Also, they used to have more options for freebies. They used to have more incentives for their members.
Customer service is amazing like always though.

To summarize: stay away. I have been using mercari since 2017. I joined when there weren't many safe options to sell your stuff. Mercari offered that. The customer service has went downhill. I'm both a buyer and seller. If you are Selling anything with value just don't bother. The buyers left are scavengers and lowballers because no one wants to spend and throw their money away by being scammed. Congrats mercari you drove the good buyers away. If you are buying be careful. I ordered a ring that looked like it came out of bubble gum machine. It was marked PANDORA and the size was a 9 not a 6. The seller blatantly misadvertised their product and all they said was sorry you are out of luck unless you can prove it is incorrect size and is fake. I wouldve had to drive and get it sized at a jeweler just to get a refund. Oh, but it gets better. After being verbally harrassed by the seller and jumping through hoops. I confirmed the sell because I wanted to review the seller and warn other buyers. I was respectful and did nothing verbally abusive compared to her review for me. Here's the kicker. Mercari removed my review from her page so She can do this to somebody else! There were other complaints to this buyer as well around the same time frame. They deleted my review for the seller! I blocked her because i felt uncomfortable knowing she had my address and like I said verbally abused me in the chat. I am still in shock. Mercari used to be safe and secure but not anymore. I will be closing my account with them. I suggest you look elsewhere. I did not want a free item or even a refund. I just wanted to send the ring back and be done with it. Unprofessional and unsettling. Disappointed because of the potential... its worse than dealing with ebay.

I ordered a item. Cost me $ 89.00. I ended up finding out that they were using products from another seller without their knowledge. I was scammed and bamboozled. By the time I contacted customer service they shut their page and product down. Ebay assured me I did get a refund but it never posted on my credit card account. They protect scammers. Stay away from them. FAR, far away. The few good buyers don't make up for the bad ones.

I ordered with target.com and was sent incorrect sizes. How is a size small confused with a size xl. I was also missing a necklace... really? The customer service was great but they need to be better with their shipping department. The whole point of shopping online is to NOT have to deal with the in person thing. I ended up returning all of the stuff i really wanted in the store and managed to exchange a few of the clothes. But Why not just refund me for what is unavailable in my size. Get it together, target.
Shipping is a bit lengthy too because They use fedex.

Top things to be aware of before buying from them... are:
Only customer service by email. It took them a week to get back to me.
More importantly they only issue credit for refund/return
Everytime i had a issue (damaged merchandise upon opening my package they have made it right) and either gave me credit or sent a new one which is nice.
I just hate the return/refund process. If I buy a item, I shouldn't have to pay return shipping and only get credit. I should get that money back on my card. Especially since the clothing sizes suck (mainly the jeans) I had to send back my entire order of 6 jeans.