business logo of Fashion Nova

Fashion NovaReviews 14,430

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: info@fashionnova.com

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
871
value
804
shipping
859
returns
790
quality
778
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Massachusetts
1 review
0 helpful votes
Follow Kellie G.
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I met Fashionnova by my friends. I tried the experience buying about 3 months ago. And I very happy with the results of this buying. The clothes are very good quality and the service is very satisfactory.

Date of experience: December 23, 2017
Illinois
1 review
0 helpful votes
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I really recommend Fashionnova - they have wide range of products, super reasonable prices and nice quality. They also hold special sales pretty often. They have so many beautiful pieces that it is really hard to choose! I especially recommend the leggings, they have perfect fit and lots of original prints(:

Date of experience: December 23, 2017
New York
1 review
1 helpful vote
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Worse experience ever
December 23, 2017

I ordered on Dec 12 I have not heard from them and the order has not even been shipped out. Can't believe I spend so much money not to get my order after so long. Not recommending this page

Date of experience: December 23, 2017
Washington
1 review
1 helpful vote
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I have ordered from Fashion nova several times and never had a problem with my orders shipping in a timely manner. The clothes are good quality and they run true to size. Never been disappointed until now. I order some things on Black Friday and got the order on 12/11, my order shipped within the 7 business days. On 12/3, I order some things for my daughters for Christmas. The website stated it would take 7 business days to process the order because of the holidays. Okay that's understandable, that still left more than enough time to receive my order by Christmas, so I placed the order. My order stayed unfulfilled until 12/21. They don't Have live customer service. I contacted them by email and got an automated response a day later giving me 35%! What the flip? I sent another email. A day or so later I received email saying my order shipped. My daughters won't get their gifts until after Christmas. I'm sure They will love the clothes regardless. I did use the 35% to order me a pair of glitter boots! I love their clothes! Customer service is none existent. So if something goes wrong you are screwed! I wouldn't recommend buying from them during the holiday season. I think fashion nova has blown up way too fast and can't keep up with demand. Great clothes but needs to work in customer service and processing orders during the holiday season. They will lose a lot of business. But I'm willing to give them another chance.

Date of experience: December 23, 2017
Colorado
1 review
0 helpful votes
Follow Terri G.
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I just recently began shopping using fashionnova and to begin with i only ordered some accessories just to try it out and i received products better than i anticipated. So i started to order clothes and i am extremely happy with the quality of the products i order. 5 stars from me :).

Date of experience: December 23, 2017
New York
1 review
0 helpful votes
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Love the items they have
December 23, 2017

I love the designs and styles they have starting to dresses down to the shoes. I'm glad that they never stop in creating lovely stuffs for the fashion world. I always want to check their new items every now and then.

Date of experience: December 23, 2017
Illinois
1 review
0 helpful votes
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Fashionnova is a fashion store online with clothes super ship and with good quality! They have amazing deals for sure. Theirs services are super good and the clothes super cool!

Date of experience: December 23, 2017
Virginia
1 review
2 helpful votes
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Bad customer service
December 23, 2017

Let me start by saying I order on the 3 of December and my order still hasnt gotten here I send them a message and the replies with saying my order was just ship after 3 weeks that my order was placed then I replied by saying I was never ordering from here again and that I wanted my money back and they havent answered in 3-4 days now

Date of experience: December 23, 2017
New York
1 review
0 helpful votes
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Great Customer Service
December 22, 2017

Unique clothing, and great customer service. You will actually get a reply from the customer service reps when you ask a question. In My experience I would recommend ordering one size up from measurement guide.

Date of experience: December 22, 2017
New Jersey
1 review
0 helpful votes
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Excellent service!
December 22, 2017

I have already bought 3 times from Fashionnova and I am very satisfied with my purchases!. The clothes acquired are of good quality, the prices are quite affordable and they have a lot variety of clothing, all products came without any inconvenience.
Customer service is efficient, they gave me quick solutions. I would recommend buying from Fashionnova, I will be ordering again soon

Date of experience: December 22, 2017
Texas
1 review
0 helpful votes
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Original clothes
December 22, 2017

It was easy to order some very original clothes. You can review your size to order. The section plus size is a good addition to the site. The prices are affordables. I like the "after service", very accurate and fast.

Date of experience: December 22, 2017
California
1 review
0 helpful votes
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Great Customer Service
December 22, 2017

I ordered a really cute jacket from Fashionnova and was so pleased when it arrived. The delivery was fairly fast for overseas shipping. The quality was excellent and the jacket was as pictured on the website. I would not hesitate to shop there again. I would suggest that it's a good idea to size up on the clothing as it may run small compared to US sizing.

Date of experience: December 22, 2017
Georgia
1 review
0 helpful votes
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I ordered an item from Fashionnova and received the item on time.
The size was 2 sizes smaller than what I thought it will be.
I am a US 6 and I ordered an M which did not fit right.
I contacted the customer service via email. The phone does not work.
The email response was good and I got the service with a refund coupon to purchase another item. I will be shopping again on Fashionnova, but will make sure I am ordering the right size before hand.

Date of experience: December 22, 2017
New Jersey
1 review
0 helpful votes
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AMAZING!
December 22, 2017

I bought a dress and i was very worried by seeing all the comments but its acc an amazing website. Just make sure u get ur measurements right! And they deliver a bit slow BUT IT DOES COME! I am so satisfied with this website i will surely order more (:

Date of experience: December 22, 2017
Massachusetts
1 review
0 helpful votes
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Really good store
December 22, 2017

I bought a dress from this store, and i had a very nice experience, i send them an email asking about the dress, and they reply back very fast. And the dress its very pretty!

Date of experience: December 22, 2017
North Carolina
1 review
0 helpful votes
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The merchandise has a much better quality than I expected. Just make sure you get your measurements right. I will definitely will shop from Fashionnova again.

Date of experience: December 22, 2017
New York
1 review
2 helpful votes
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The worst!
December 22, 2017

I have to say that this has to be one of the worst experience I've had with an online order placed so far. I am on day 11 right now waiting for my clothes to be delivered. It is two days til Christmas and have nothing delivered. Not even a update a sorry or anything! I have to email Fashion nova and wait two days for a response just so they can tell me that they are experiencing a 7 days delay however my order has been way past those days. Unbelievable! Unprofessional!

Date of experience: December 22, 2017
Indiana
2 reviews
2 helpful votes
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I placed an order on 12/6/17 and my order still states "unfulfilled" which means that my order has not been packed yet. Ive tried calling to no avail, as you can only leave a voice message. I've emailed them countless of times and get an automated response everytime, and that doesn't answer any of my questions. I also direct messaged them on Instagram and again to no avail.
I have filed a complaint to the BBB and no one has answered me yet. There are over 400 complaints filed with the BBB about this company.
All I want is my order or a simple response. I'm very disappointed in their lack of ethics. As far as the excellent reviews, its the company trying to push down the negative comments. I wish I could give this company NO STARS

Date of experience: December 22, 2017
Florida
1 review
0 helpful votes
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Great Customer Service
December 22, 2017

The prices of the clothes here are great! Really affordable and great quality! The customer service is super helpful and really helps solve problems. Overall it was a great experience! I love FN

Date of experience: December 22, 2017
Michigan
1 review
0 helpful votes
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I enjoyed my experience working with the Fashionnova customer Service Team. They were both helpful and considerate. They were able to resolve my issue quickly. They entire process was painless. I would recommend Fashionnova to anyone.

Date of experience: December 22, 2017