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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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I met Fashionnova by my friends. I tried the experience buying about 3 months ago. And I very happy with the results of this buying. The clothes are very good quality and the service is very satisfactory.
I really recommend Fashionnova - they have wide range of products, super reasonable prices and nice quality. They also hold special sales pretty often. They have so many beautiful pieces that it is really hard to choose! I especially recommend the leggings, they have perfect fit and lots of original prints(:
I ordered on Dec 12 I have not heard from them and the order has not even been shipped out. Can't believe I spend so much money not to get my order after so long. Not recommending this page
I have ordered from Fashion nova several times and never had a problem with my orders shipping in a timely manner. The clothes are good quality and they run true to size. Never been disappointed until now. I order some things on Black Friday and got the order on 12/11, my order shipped within the 7 business days. On 12/3, I order some things for my daughters for Christmas. The website stated it would take 7 business days to process the order because of the holidays. Okay that's understandable, that still left more than enough time to receive my order by Christmas, so I placed the order. My order stayed unfulfilled until 12/21. They don't Have live customer service. I contacted them by email and got an automated response a day later giving me 35%! What the flip? I sent another email. A day or so later I received email saying my order shipped. My daughters won't get their gifts until after Christmas. I'm sure They will love the clothes regardless. I did use the 35% to order me a pair of glitter boots! I love their clothes! Customer service is none existent. So if something goes wrong you are screwed! I wouldn't recommend buying from them during the holiday season. I think fashion nova has blown up way too fast and can't keep up with demand. Great clothes but needs to work in customer service and processing orders during the holiday season. They will lose a lot of business. But I'm willing to give them another chance.
I just recently began shopping using fashionnova and to begin with i only ordered some accessories just to try it out and i received products better than i anticipated. So i started to order clothes and i am extremely happy with the quality of the products i order. 5 stars from me :).
I love the designs and styles they have starting to dresses down to the shoes. I'm glad that they never stop in creating lovely stuffs for the fashion world. I always want to check their new items every now and then.
Fashionnova is a fashion store online with clothes super ship and with good quality! They have amazing deals for sure. Theirs services are super good and the clothes super cool!
Let me start by saying I order on the 3 of December and my order still hasnt gotten here I send them a message and the replies with saying my order was just ship after 3 weeks that my order was placed then I replied by saying I was never ordering from here again and that I wanted my money back and they havent answered in 3-4 days now
Unique clothing, and great customer service. You will actually get a reply from the customer service reps when you ask a question. In My experience I would recommend ordering one size up from measurement guide.
I have already bought 3 times from Fashionnova and I am very satisfied with my purchases!. The clothes acquired are of good quality, the prices are quite affordable and they have a lot variety of clothing, all products came without any inconvenience.
Customer service is efficient, they gave me quick solutions. I would recommend buying from Fashionnova, I will be ordering again soon
It was easy to order some very original clothes. You can review your size to order. The section plus size is a good addition to the site. The prices are affordables. I like the "after service", very accurate and fast.
I ordered a really cute jacket from Fashionnova and was so pleased when it arrived. The delivery was fairly fast for overseas shipping. The quality was excellent and the jacket was as pictured on the website. I would not hesitate to shop there again. I would suggest that it's a good idea to size up on the clothing as it may run small compared to US sizing.
I ordered an item from Fashionnova and received the item on time.
The size was 2 sizes smaller than what I thought it will be.
I am a US 6 and I ordered an M which did not fit right.
I contacted the customer service via email. The phone does not work.
The email response was good and I got the service with a refund coupon to purchase another item. I will be shopping again on Fashionnova, but will make sure I am ordering the right size before hand.
I bought a dress and i was very worried by seeing all the comments but its acc an amazing website. Just make sure u get ur measurements right! And they deliver a bit slow BUT IT DOES COME! I am so satisfied with this website i will surely order more (:
I bought a dress from this store, and i had a very nice experience, i send them an email asking about the dress, and they reply back very fast. And the dress its very pretty!
The merchandise has a much better quality than I expected. Just make sure you get your measurements right. I will definitely will shop from Fashionnova again.
I have to say that this has to be one of the worst experience I've had with an online order placed so far. I am on day 11 right now waiting for my clothes to be delivered. It is two days til Christmas and have nothing delivered. Not even a update a sorry or anything! I have to email Fashion nova and wait two days for a response just so they can tell me that they are experiencing a 7 days delay however my order has been way past those days. Unbelievable! Unprofessional!
I placed an order on 12/6/17 and my order still states "unfulfilled" which means that my order has not been packed yet. Ive tried calling to no avail, as you can only leave a voice message. I've emailed them countless of times and get an automated response everytime, and that doesn't answer any of my questions. I also direct messaged them on Instagram and again to no avail.
I have filed a complaint to the BBB and no one has answered me yet. There are over 400 complaints filed with the BBB about this company.
All I want is my order or a simple response. I'm very disappointed in their lack of ethics. As far as the excellent reviews, its the company trying to push down the negative comments. I wish I could give this company NO STARS
The prices of the clothes here are great! Really affordable and great quality! The customer service is super helpful and really helps solve problems. Overall it was a great experience! I love FN
I enjoyed my experience working with the Fashionnova customer Service Team. They were both helpful and considerate. They were able to resolve my issue quickly. They entire process was painless. I would recommend Fashionnova to anyone.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day