business logo of Fashion Nova

Fashion NovaReviews 14,430

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: info@fashionnova.com

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
871
value
804
shipping
859
returns
790
quality
778
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Georgia
1 review
0 helpful votes
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Ordered first on 11/27 about a week later got an email saying thet were so overwhelmed working round the clock bull$@46 bull$#@= cancelled that order and attempted to order again because that is what my daughter wanted... still nothing but canned thanks love or thanks babe remarks and no package. FILED A COMPLAINT WITH THE BBB TODAY AND WHAT DO YOU KNOW THEY RESPONDED TO THEM SAYING IT IS READY TO SHIP. Well if it is ready to ship then they can certainly send it out tonight and we can have it tomorrow. Ridiculous.

Date of experience: December 26, 2017
Virginia
1 review
3 helpful votes
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Why can I not get my money back. I ordered and not only did it take forever but then they gave me store credit. Like no I want to take my money else where not feel like I'm forced to buy with yall. I should be able to go to another store where I can find the same clothes and it be available. Mind you when I ordered this it was in stock.

Date of experience: December 26, 2017
Georgia
1 review
5 helpful votes
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Like others, I understood that it could be UP TO 7 business days to ship. That means, worst case scenario, 7 business days. Here I am, like many others, well beyond that point and it hasnt been fulfilled yet. In this time frame, Ive seen them pay people on IG (with a huge amount of followers) to name drop them. They also sent out an email telling people to order a NYE dress. Are you kidding me? You cant even keep up with your orders as it is! Why pay to get more shoppers when youre clearly in over your head now? Imagine the poor people ordering NYE dresses for an event that theyll probably get in time for the 4th of July! As others stated, customer service is nonexistent.

Date of experience: December 26, 2017
Texas
2 reviews
3 helpful votes
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I have only ordered from FN twice and I never had any issues. I placed a third order on November 18,2017 and today is December 26 and I still don't have my order. I did receive an order confirmation, but that was it. My order hasn't been updated to indicate any shipping details. I have emailed customer four times to only their automated responses, but they continue to send me emails to order from them... why in the hell would I do that?. I've searched the website high and low for contact information, but to no avail. I'm very confused because I ordered before Black Friday so they shouldn't have been overwhelmed with orders! If you are thinking about order from this site, I highly recommend you think twice.

Date of experience: December 26, 2017
Maryland
1 review
1 helpful vote
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Subpar Customer Service
December 24, 2017

No way to contact Fashion Nova! Just email that responds with automated responses! It has been more than 2 weeks since I placed an order more than 2 weeks before Christmas wirh a promise of 2 week shipping. And its Christmas Eve I still havent recieved my merchandise, a response, or an apology. Never again!

Date of experience: December 24, 2017
Turkiye
2 reviews
5 helpful votes
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I ordered from here about a month ago... never received my package. I live in Turkey and according to their "tracker" the package is in Istanbul and status is "attempted customer delivery, customer not available--delivery rescheduled" for OVER 10 DAYS. And the address is my company address so it is impossible I was not available for delivery. Also, package is not even registered in the postal system here, which means that its almost guaranteed to not be here. Ive emailed customer service probably ten times, with either no response or "sorry nothing we can do". So ive wasted money for nothing. DO NOT ORDER FROM THIS COMPANY, ESPECIALLY IF YOU ARE LIVING OUTSIDE THE UNITED STATES.

Date of experience: December 24, 2017
Vermont
1 review
2 helpful votes
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Worst experience ever!
December 24, 2017

I items from FashionNova 3 months ago and never received my order. When I tried to follow up with customer service they referred me to USPS, which has been zero help. I have not received a refund or any items I bought, losing $100. I'll never buy anything from this site again, they don't care about their customers at all.

Date of experience: December 24, 2017
New York
1 review
0 helpful votes
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Cutey stuff!
December 23, 2017

They have a lot of cute stuff, exactly what i'm really looking for! I love wearing those dresses to show to my friends and they love it! In fact I also love it! They are all in quality!

Date of experience: December 23, 2017
New York
1 review
1 helpful vote
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Second to no one!
December 23, 2017

WoW..., this one legit rockz! Has a very special place in my heart and will continue to be. Never fails to deliver what I expected and selections are also wide and overall gorgeous. They are all even fit or should I say "sexy"

Date of experience: December 23, 2017
Ohio
1 review
0 helpful votes
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Like... I never did imagine that online shopping will be this easy. Like, it was so smooth! First ordered placed which is a designer dress that is color velvet was delivered on my address really quick and I have been wearing it a lot since.

Date of experience: December 23, 2017
Arkansas
1 review
2 helpful votes
Follow Karrie L.
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Placed an order for my daughter's birthday December 6th. Never arrived for her birthday and will not arrive for Christmas either! Was told they couldn't cancel my order that still says unfulfilled. Was also told I could return the order once I receive it (of which many items now say "sold out") for an instore credit. Now why would I want instore credit?

Date of experience: December 23, 2017
Virginia
1 review
1 helpful vote
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I love the clothes at fashionnova... i'm a curvy girl and order from a lot of places but I have had the most success with this site. I order clothes about every two weeks. Usually i get my clothes within 3-4 days (order on a Monday receive by Thursday or Friday) but around holidays the shipping speed goes waaaayyy down. I ordered some clothes on 12/14/17 and 12/16/17 which I haven't gotten yet! Well at least i didn't need them for Christmas. What I'm hoping is by the time they get to my order, the items aren't out of stock! They would have gotten 5 stars from me if their shipping was consistent because they're clothes are FANTASTIC for curvy girls!

Date of experience: December 23, 2017
Virginia
1 review
2 helpful votes
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Buyer beware
December 23, 2017

Placed order on 12/09/2017 was suppose to be shipped 2 day. There was a warning that it may take 7 extra business days to receive package. Here it is 14 days later, still no package, and no answer to a email I sent inquiring about my package.

Date of experience: December 23, 2017
Texas
1 review
1 helpful vote
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WORST ONLINE RETAILER
December 23, 2017

Order online and still has not shipped 16 days after I order one item. They will not give me any information on shipping. DO NOT ORDER ANYTHING FROM THEM!

Date of experience: December 23, 2017
Massachusetts
1 review
0 helpful votes
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Quality and security
December 23, 2017

Be fashionnova buyer is being a good experience for me because the company provides good prices and quality products, I can trace my products, the shipping is free and most importantly I have security at the time of purchase. Now I just buy my clothes at the store

Date of experience: December 23, 2017
Virginia
1 review
1 helpful vote
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I ordered for Christmas and gave myself ample time as they said a max of 7 business days because of the holiday season and still am not going to receive my Christmas presents on time. Tried to speak with customer service. They are slow and did not resolve or rectify anything. Asked for a refund and they still shipped my products out and I never heard back from this company. Will never order from them again.

Date of experience: December 23, 2017
Wisconsin
1 review
0 helpful votes
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I really like the store Fashionnova, It's my favorite store online You can find everything you want at a great price.!

Date of experience: December 23, 2017
Kansas
1 review
0 helpful votes
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Fast shipment. Free shipping all over the world. Many clothing items at a good price and really fantastic. Unique and original pieces. Company really serious and reliable.

Date of experience: December 23, 2017
Texas
1 review
1 helpful vote
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Join me
December 23, 2017

For those of us who have not yet received our order I will suggest that we tagged fashion nova #novababe and write a paragraph about how the service has not been a 100 percen
Instagram is: johannahfaithjohnson

Date of experience: December 23, 2017
Washington
1 review
0 helpful votes
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I met Fashionnova about one year ago and I was immediately surprised about cool dresses in perfect style, prices very cheap and shipping very fast. Customer care is very efficient always ready to solve your problems, payment is absolutely safe, site is easy to surf, easy to order and always full of great offers!

Date of experience: December 23, 2017