business logo of Fashion Nova

Fashion NovaReviews 14,430

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: info@fashionnova.com

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
871
value
804
shipping
859
returns
790
quality
778
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New Jersey
1 review
0 helpful votes
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Excellent!
December 22, 2017

The styles and the quality of the clothes are excellent! The prices are so low it's shocking! With Fashionnova, anyone can buy the most trendy clothes in a variety of sizes - even if they're on a budget! The customer care after the sell has been great too! Overall, my experiences with Fashionnova are all positive!

Date of experience: December 22, 2017
New Hampshire
1 review
0 helpful votes
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Just what I wanted
December 22, 2017

First saw it in Facebook and I fell in love with the item. I received on time and now I enjoy it. I like how they have different style and unique colors. I would definitely recommend it to my friends and people who just like to be different in sense of styles and colors

Date of experience: December 22, 2017
Georgia
1 review
0 helpful votes
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I like Fashionnova
December 22, 2017

I like Fashionnova products they are very stylish and comfortable to wear. Especially i do like that the winter coat which i bot from you is light and sewing beautiful.

Date of experience: December 22, 2017
New York
1 review
0 helpful votes
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Very good service
December 22, 2017

I visited the Website because of an advertise and was totally excited. The products are all so cool, pretty and stylish and the Prices are very cheap. I decided to order a beautiful Dress. The shipping took a few weeks which is very normal and fast for this distance. I had no Problems with the customs and Dress was like on the Picture on the Website. I am so excited about their fast, friendly and very courteous Service!

Date of experience: December 22, 2017
Florida
1 review
0 helpful votes
Follow Kara N.
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I ordered a dress from Fashionnova and my friends couldn't believe that it was under 30 dollars. The dress is amazing and it is for my son's wedding, if I'm going to order a dress and then when it comes to my house looking better then it did on the site to wear for a wedding then this is an awesome dress considering I have to get up in front of everyone and Have a mother and son dance. This dress is just amazing. I looked everywhere and couldnt find a dress, I came to your site and there it was.

Date of experience: December 21, 2017
New York
1 review
0 helpful votes
Follow Lisa G.
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I'm so happy since i found on Facebook. Since that time i have ordered several dresses of my choice and found each and every one to be as beautiful as shown in the display. The fabric, the colors, the style, the fit are perfect when ordered online. My order always arrives in good condition and well packaged. Am well informed in the processing procedure and the tracking of my goods. My co-workers are always eager to see my next new fashion dress from Fashionnova.

Date of experience: December 21, 2017
California
1 review
0 helpful votes
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Great value and style
December 21, 2017

I bought several dresses from Fashionnova. On the whole, I am happy with my purchase. The quality and style of the dresses are great, especially considering the reasonable pricing. Their clothing are true to their size measurement and description. So if one measure oneself carefully and order accordingly, one should have no problem with fitting. If in doubt, order one size larger.

Date of experience: December 21, 2017
California
1 review
0 helpful votes
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Fashionnova is the best, it's total AMAZING, I have never in my life have experience purchasing clothes that fit me so perfectly, I just can not believe that something like this exist, I'm so AMAZE! Everyone should shop with Fashionnova! True to it size to fit perfect and also best price.

Date of experience: December 21, 2017
New York
1 review
0 helpful votes
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Clothes for cheap!
December 21, 2017

There are lots of cute and fashionable items on fashionnova. I love going on there to browse and find good buys. Their items are extremely affordable! I ordered a dress from fashionnova. It was a little different than expected, but with talking with customer support, they were very understanding.

Date of experience: December 21, 2017
California
1 review
5 helpful votes
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No customer service
December 21, 2017

You cannot reach them via phone; it just goes in a loop and no one answers. If you email you get a "stock" reply which does not address the question. I am trying to get my credit for something I returned a month ago and find out where my items are that I ordered 3 weeks ago. Absolutely horrible business practices.

Date of experience: December 21, 2017
Massachusetts
1 review
0 helpful votes
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My mom literally approves
December 21, 2017

Its rare for my mom to approve me of using net products but FN is all good for her. She even used it once and it arrived well at our house, pleasing her more. The blouse I have ordered for her just last week just arrived in one piece yesterday. Havent touched it yet since Im waiting for mom to do so. Cant wait!

Date of experience: December 21, 2017
Colorado
1 review
1 helpful vote
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Thanks to FN!
December 21, 2017

Glad for the not half-assed service Fashion nova is in my bookmark and it is my number one place to drop by whenever Im in need of something. I usually see this site as a blessing. Just an hour ago to be honest, the shipment I have ordered was dropped off in the front of our yard and I was so happy to get it on time! The top would be wearing by me happily all

Date of experience: December 21, 2017
Indiana
1 review
0 helpful votes
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A lot of girls in our class uses fashion nova and I am interest for it too. Tried it once and I think that I would repeat again. The shipping is handy especially for students like me, makes me feel so special, thanks. Regards from me and my classmates!

Date of experience: December 21, 2017
California
1 review
0 helpful votes
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The customer hotline is always available which makes problem easy to solve. Things are pretty smooth in this site and customer supports make it more smoother. Thanks for being their when I need you guys. Lovelots!

Date of experience: December 21, 2017
New York
1 review
0 helpful votes
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My best friends loves fashion like me and Im sure they will be happy with my new discovery! Fashion nova makes shopping easy by shipping items in just 3 days! This was really true and as an evidence, I got my ripped jeans in Thursday as I have checkout on Monday. A quick shipment is always love. FN is unbeatable!

Date of experience: December 21, 2017
Washington
1 review
0 helpful votes
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Fashion nova makes my money worth. It also enables me to buy more shoes every month because of discounts and low prices, a thing that is rare right now. The shipping service is commendable for taking care of my orders. Ty for that.

Date of experience: December 21, 2017
New York
1 review
0 helpful votes
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Was impressed! Cant believe that FN is capable of doing so much things specially when it comes to shipping! Everything is smooth including the checkout process, which is cardless and supports my cards. The leggings I have ordered is flexible and can be used in any kind of sports! Suits me well and will not request for any refund.

Date of experience: December 21, 2017
New York
1 review
0 helpful votes
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Hit or miss
December 21, 2017

Ordered clothes over a month ago. Got an email that 4/6 the items I ordered are now out of stock... items are either a hit or miss.

Date of experience: December 21, 2017
Georgia
1 review
0 helpful votes
Follow Guadalupe H.
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Fashion novas crew is doing their best to deliver high-quality dresses anytime anywhere! Mine was true since my order just last week has been shipped in the address I have provided and on that note, I have received no problems at all and in fact, I was really happy that I have ordered more of tops and rompers on their site upon receiving my top! They are diverse and they offer a lot of thing in any kind.

Date of experience: December 21, 2017
Canada
1 review
1 helpful vote
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Horrible!
December 21, 2017

Horrible business! Fake reviews. Never got my order. Bull$#*! customer service. Do yourself a faVour and Do not order from fashion nova!

Date of experience: December 21, 2017