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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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What I love about nude heels is that they match with every outfit I pair them with. The dresses are super cute too. I bought three pieces.
Thank you for the speedy delivery, FN. All my items are in place and they are perfect. The denim pants were the perfect fit.
Who would've thought I'd be into silk rompers? I am so happy with my purchases. Thanks a lot, Fashionnova.
I am in love with Fashionnova's ruffled blouses that I had to buy 3 of them last weekend. The quality is so worth its price, plus they're super comfy too.
The best red pants I'll ever own. Thanks for the quick delivery, I love the item. It was exactly what I expected it to be. It fits me perfectly too.
I was looking for blue scarves online when I came upon FN. I was amazed at how cool the stuff here are. They are not that pricey, too, which makes it even better.
Fashion Nova always deliver on time packages and they have been consistent with it in months. I just got my 5th package ever since my 1st three months ago and I'm still loving every piece.
The new headbands that I bought from fashionnova were very pretty. I love how chic and girly the designs are. I'm buying more of these for my nieces. Hah.
My recent orders here at fashion nova are quite remarkable. The dresses I bought were my exact fit and they are so comfortabke and breezy when worn. I live for items like these.
My fashionnova packages are so pretty, the new high rise double denim pants made my day. It was just so chic and perfect.
My trusted online shop ever since May of last year. The services here just gets better and better. The one-day delivery is the best upgrade for me.
All the pieces that I got from fashionnova are very trendy. I love almost everything here and my wardrobe is almost filled with stuff from this shop. Great collections.
Nothing screams gay and proud than my newly bought pink glitter heels. I love it to bits. Fashionnova never fail to surprise me with their items all the time.
Faux jackets here at fashion nova are very flattering and my newly purchased peach faux was no exception. Great customer care service, too.
The buttons on the website are very convenient. The ease of use, the ease of transactions make me want to come back for more. My favorite items would be the dresses. They're so comfortable to wear. The delivery's great, too.
Fashionnova should be shut be shut down there return policy is BS if you order something and decide to return for any reason if it ends in certain numbers after discount code it's considered final sale even if the item was not a final sale item that make absolutely no sense on top of you having to pay for your shipping return you will only get store credit not a refund on card used what if you don't want to purchase anything else from them, I never in my life heard of a return policy like this they really are robbing people they either need to change their return policy or SHUT THEM DOWN for stealing from their customers
Fast delivery, great services. My transactions are so easy to process and the materials used for the products are so rich. I love almost everything here.
The new additions to the top collection are so colorful and very vibrant. I love the vibe they exude and my purchases screams the same energy. My tops were lovely, thank you for the speedy delivery.
The quality of their products are good. They really find ways to let you choose what's best for you. And their delivery time is really fast too. Good clothes, great services.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day