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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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I feel like Fashion Nova is truly made for me. This shop understands my style more than any other shop online. I am happy with my recent purchases, btw.
FN's customer service is great in handling confused customers. They answer the questions properly and they explain it in a way that is really easy to understand.
I like how fashion nova systems coordinate properly. It's so easy to track my purchases here and I'm always guaranteed an on time delivery.
Fashion nova's discounted clothes don't mean that the quality is also discounted. I shop there myself and I'm able to get a whole bunch of high quality items.
Fashion NOVA'a sizing for their outfits is very efficient. I find their size guide really helpful. It's a good thing because this is a fashion shop.
Fashion Nova always have the best delivery system online. Love how they're so consistent. And the items I get are of top quality, too.
A lot of other shops deliver so slow and items get mixed up, but gladly fashion nova is not one of those. My items are safe with me now, thanks you guys.
I just got my washed out skinny jeans and they were perfect. Thanks fashion nova, the delivery was very prompt.
Still a lot of great stuff here at fashionnova even after 2 months of having not visited the site. The dresses are still so beautiful and trendy. Very updated.
I ordered a beautiful dress from FN for my beautiful mother's birthday. The dress arrived on time and it was as stunning as it looked in the site.
The items here never get boring, this is what I love the most about Fashionnova. I just bought two velvet rompers with customized pockets. So cool.
I only trust Fashion Nova with my lingerie I can always save up when I buy here, but the quality is never compromised. So worth it. Been a customer for a year now.
I got my black blossoming PJ set already and it is everything I ever hoped for, the material is so soft and silky. I love wearing them to bed and my husband finds them sexy.
When I laid my eyes on fashion nova's olive bodysuit, I knew I have to buy it. I'm waiting for its arrival. Can't wait to try it on! I love the your jeans too, btw.
I have never seen scarves as sophisticated as the ones here at FN. I so love how vibrant the designs are and how cool they are to the skin. I love my purchases, thanks a lot.
I have owned 5 sweaters to date and fashionnova's my favorite so far. The quality is good and it's more affordable than the rest. The delivery is reliable as well.
I ordered a new leather jacket here and it was equally as beautiful as the rest I got before. The quality is still on point and the delivery services are still consistently good.
The transactions were easy to follow up and the delivery system is very convenient. I get my items on time always and without delays. Thanks, Fashion Nova.
Fashion Nova always produce the good stuff. My new glass slippers are so well made and the soles are super comfy, too.
I just got my pink liquid lippies and I'm loving them. I have added two more of different shade to bag today, I can't wait for them to arrive.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day