business logo of Fashion Nova

Fashion NovaReviews 14,429

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: info@fashionnova.com

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
870
value
803
shipping
858
returns
789
quality
777
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California
1 review
8 helpful votes
Follow ashley t.
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I placed an order of over $100 with fashion nova, and did not receive one of the dresses that I paid $34.99 plus tax for. I contacted the company letting them know it was missing in my parcel, they refused to send me what i ordered and did not refund me. I will NEVER ORDER FROM THEM AGAIN. Horrible customer service and it took them over a week to get back to me to tell me they are not refunding or sending the item missing.

Date of experience: January 12, 2018
District of Columbia
2 reviews
4 helpful votes
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I shipped my items back to Fashion Nova, December 26,2017, have not received my credit yet. I shop Fashion Nova frequently and never had a problem in the past. They tried to cheat me out of my full credit for a pair of boots and other items I ordered, took 2 weeks to reach me. I really don't know what's going on but, I think the company needs to evaluate how their business is handled and focus on better customer service.

Date of experience: January 12, 2018
California
1 review
1 helpful vote
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I finally had the funds to buy the silky white dress been eyeing and dreaming for a long time and as the checkout process went smooth, the item arrived in just 3 business days, no more long waiting! Wow

Date of experience: January 12, 2018
Colorado
1 review
2 helpful votes
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I recommend them a lot. I have ordered seven times already and a total of 19 dresses! The packages always got delivered on time and the dresses don't fail to amuse me.

Date of experience: January 11, 2018
New York
1 review
1 helpful vote
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I love purple! Even what tint it is, I love it and with fashion nova, my purple dream came true! I have like ordered 5 dress and 2 mini skirts that is purple themed and all of them arrived in no time (which is awesome!) Thank you greatly for fulfilling my desires.

Date of experience: January 11, 2018
California
1 review
2 helpful votes
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My fiancé was really happy by the way I am dressing and carrying the clothes. Im getting married and maybe the after party dress that I will wear might come from here since fashionnova.com has been my partner from the very beginning of my online shopping spree! They also arrive in just 2 days without no shipping fee so there's no more to it I will find.

Date of experience: January 11, 2018
California
1 review
1 helpful vote
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Poor reviews must perish
January 11, 2018

Idk what has happened to them but fashion nova is really good, at least for me! Was very pleased with the products I have received from the first time up until now and itemd were shipped prior to given time. Dont get swayed away by poor reviews

Date of experience: January 11, 2018
Canada
1 review
6 helpful votes
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Forget them
January 11, 2018

Clothes are garbage! Cheapest quality! Sizes are way off? Colors are hideous! They must pay a fortune for the models as the clothing looks NOTHING like the website. Do not even think about ordering. AND it will cost you a fortune to return. I threw the entire order in the garbage

Date of experience: January 11, 2018
Indiana
1 review
3 helpful votes
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This company never sends out full orders you will have items missing instead of you getting a return for the amount you paid they stiff you and charge you partially for item and taxes. Enough is enough they also have worst return service and customer service.

Date of experience: January 11, 2018
Jamaica
1 review
3 helpful votes
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I did not receive a part of my order and Fashion Nova blatantly told me that their system says i got it so they basically told me i was lying and did not replace it so i will never ever recommend anyone to order from here because in the event that something is missing from your order because you did not receive it from them in the first place, they will not refund or replace it so you will lose your money because they do not want to absorb the lost which shows how poor their customer service is and how little they value their customers. I was a loyal avid shopper of Fashion Nova but this experienced has left a bad taste in my mouth and i'm completely disappointed.

Date of experience: January 11, 2018
Massachusetts
1 review
0 helpful votes
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Apparently, my grandmas fashion taste hasnt been fading and she has told me to do more orders here in FN as they are full of style. As a student, in a weekly basis, everything works in my way since my allowance is just right for an order a week. Now my fifth shopping and grandma tells me to continue since she says that FN is worth it, you should probably do too.

Date of experience: January 11, 2018
Illinois
1 review
0 helpful votes
Follow Geneva M.
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The online world is so huge and finding a trusted dealer of clothing is hard. But fear not, like me fashion nova has become a great site that can be consulted on the go. The checkout process is very easy, say for example the one with my top, it only took me 5 minutes to order it and in just 3 days, they have delivered it successfully in front of my house.

Date of experience: January 11, 2018
New York
1 review
0 helpful votes
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With all these sites sprouting out of nowhere that offers a lot, fashion nova can still hold on and keep up with the competition. Fashion nova is one of a kind based on my true experience although there are downtimes sometimes, it is totally inevitable. Besides, for an online shop to offer free 2 day shipping, its amazing that they have existed this long.

Date of experience: January 11, 2018
Colorado
1 review
0 helpful votes
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Thanks to fashion nova, my confidence has been boosted with these gorgeous dresses I have owned in my wardrobe. Fashion nova is ecstatic and is totally diverse. My boots actually arrived one day earlier last time and I was definitely shocked and caught of guard. Regardless, they did their job and sometimes it is more than that, actually.

Date of experience: January 11, 2018
New York
1 review
0 helpful votes
Follow Dianne A.
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Holidays yields a lot of discounts and promos thats why I always save up when the time comes. The product quality is also worth the money as some doesnt even exceed 100 USD a piece. This site is perfect for those girls out there that has limited allowance

Date of experience: January 11, 2018
Florida
1 review
0 helpful votes
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This is the way we do shopping, and of course, shipping. Never thought that my cargos would arrive in time since I live in a pretty secluded place yet their shipping service still managed to get through it and the best part is, its all free! Tax may be subjected yet it is only limited to some. I can now enjoy the leggings I have ordered for my daily yoga routine!

Date of experience: January 11, 2018
Michigan
1 review
0 helpful votes
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Fashion nova is more than anyone could ever think. For me though, it brought the ease I really need and thanks to this I neednt go to any stores anymore! I would definitely love to give more than 5 stars, actually.

Date of experience: January 11, 2018
California
1 review
0 helpful votes
Follow Shelley A.
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Love how they ship items on time, always and it only takes them 2 days to do so! Dresses are also right on track as they are also very detailed when compared to other site. It makes errors very less and every time I use it, Im always sure that every thing will be alright!

Date of experience: January 11, 2018
New York
1 review
0 helpful votes
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Honestly though, I have found this site mainly because of a celebrity and I could say she lives up with her words. Dresses are basically durable and are stylish and accurate. The one who have read on site will totally reflect what youll get. They can also be generous sometimes, offering coupons as discounts on your next buy!

Date of experience: January 11, 2018
South Dakota
1 review
0 helpful votes
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Cutely designed site
January 11, 2018

The design, concept, and execution are things needed to be praised when rating fashion nova. My congratulations goes to the designers that made the site good-looking! I highly recommend it to anyone to have a look. I have ordered my stuff here and I never thought that it is difficult, although beginners may become clueless, it is still very easy and basically, anyone can order here. By ordering, you have the chance to get the 2 days shipping, all for free!

Date of experience: January 11, 2018