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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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I placed an order of over $100 with fashion nova, and did not receive one of the dresses that I paid $34.99 plus tax for. I contacted the company letting them know it was missing in my parcel, they refused to send me what i ordered and did not refund me. I will NEVER ORDER FROM THEM AGAIN. Horrible customer service and it took them over a week to get back to me to tell me they are not refunding or sending the item missing.
I shipped my items back to Fashion Nova, December 26,2017, have not received my credit yet. I shop Fashion Nova frequently and never had a problem in the past. They tried to cheat me out of my full credit for a pair of boots and other items I ordered, took 2 weeks to reach me. I really don't know what's going on but, I think the company needs to evaluate how their business is handled and focus on better customer service.
I finally had the funds to buy the silky white dress been eyeing and dreaming for a long time and as the checkout process went smooth, the item arrived in just 3 business days, no more long waiting! Wow
I recommend them a lot. I have ordered seven times already and a total of 19 dresses! The packages always got delivered on time and the dresses don't fail to amuse me.
I love purple! Even what tint it is, I love it and with fashion nova, my purple dream came true! I have like ordered 5 dress and 2 mini skirts that is purple themed and all of them arrived in no time (which is awesome!) Thank you greatly for fulfilling my desires.
My fiancé was really happy by the way I am dressing and carrying the clothes. Im getting married and maybe the after party dress that I will wear might come from here since fashionnova.com has been my partner from the very beginning of my online shopping spree! They also arrive in just 2 days without no shipping fee so there's no more to it I will find.
Idk what has happened to them but fashion nova is really good, at least for me! Was very pleased with the products I have received from the first time up until now and itemd were shipped prior to given time. Dont get swayed away by poor reviews
Clothes are garbage! Cheapest quality! Sizes are way off? Colors are hideous! They must pay a fortune for the models as the clothing looks NOTHING like the website. Do not even think about ordering. AND it will cost you a fortune to return. I threw the entire order in the garbage
This company never sends out full orders you will have items missing instead of you getting a return for the amount you paid they stiff you and charge you partially for item and taxes. Enough is enough they also have worst return service and customer service.
I did not receive a part of my order and Fashion Nova blatantly told me that their system says i got it so they basically told me i was lying and did not replace it so i will never ever recommend anyone to order from here because in the event that something is missing from your order because you did not receive it from them in the first place, they will not refund or replace it so you will lose your money because they do not want to absorb the lost which shows how poor their customer service is and how little they value their customers. I was a loyal avid shopper of Fashion Nova but this experienced has left a bad taste in my mouth and i'm completely disappointed.
Apparently, my grandmas fashion taste hasnt been fading and she has told me to do more orders here in FN as they are full of style. As a student, in a weekly basis, everything works in my way since my allowance is just right for an order a week. Now my fifth shopping and grandma tells me to continue since she says that FN is worth it, you should probably do too.
The online world is so huge and finding a trusted dealer of clothing is hard. But fear not, like me fashion nova has become a great site that can be consulted on the go. The checkout process is very easy, say for example the one with my top, it only took me 5 minutes to order it and in just 3 days, they have delivered it successfully in front of my house.
With all these sites sprouting out of nowhere that offers a lot, fashion nova can still hold on and keep up with the competition. Fashion nova is one of a kind based on my true experience although there are downtimes sometimes, it is totally inevitable. Besides, for an online shop to offer free 2 day shipping, its amazing that they have existed this long.
Thanks to fashion nova, my confidence has been boosted with these gorgeous dresses I have owned in my wardrobe. Fashion nova is ecstatic and is totally diverse. My boots actually arrived one day earlier last time and I was definitely shocked and caught of guard. Regardless, they did their job and sometimes it is more than that, actually.
Holidays yields a lot of discounts and promos thats why I always save up when the time comes. The product quality is also worth the money as some doesnt even exceed 100 USD a piece. This site is perfect for those girls out there that has limited allowance
This is the way we do shopping, and of course, shipping. Never thought that my cargos would arrive in time since I live in a pretty secluded place yet their shipping service still managed to get through it and the best part is, its all free! Tax may be subjected yet it is only limited to some. I can now enjoy the leggings I have ordered for my daily yoga routine!
Fashion nova is more than anyone could ever think. For me though, it brought the ease I really need and thanks to this I neednt go to any stores anymore! I would definitely love to give more than 5 stars, actually.
Love how they ship items on time, always and it only takes them 2 days to do so! Dresses are also right on track as they are also very detailed when compared to other site. It makes errors very less and every time I use it, Im always sure that every thing will be alright!
Honestly though, I have found this site mainly because of a celebrity and I could say she lives up with her words. Dresses are basically durable and are stylish and accurate. The one who have read on site will totally reflect what youll get. They can also be generous sometimes, offering coupons as discounts on your next buy!
The design, concept, and execution are things needed to be praised when rating fashion nova. My congratulations goes to the designers that made the site good-looking! I highly recommend it to anyone to have a look. I have ordered my stuff here and I never thought that it is difficult, although beginners may become clueless, it is still very easy and basically, anyone can order here. By ordering, you have the chance to get the 2 days shipping, all for free!
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day