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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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Love how they have sorted their available deals on their site and it makes it a lot easier for us to navigate and of course, use! Another thing that made my life even easier was that. If things go on like this, 5 stars ratings will keep flowing for you guys.
Just wanna thank the agent I had conversed with on your line She sounds pretty and well-versed about your products and services. My problem got also resolved in no time thanks to her. Would buy again because of this exp.
They have quite a big dress collection, they ship fast and they have a responsive customer support! I have nothing more to ask because of this.
Phew! Kinda a bit nervous but its worth the wait and also the risk. I needed the dress for a formal occasion asap and glad that fashion nova can ship it in time. In love with this.
I'm kinda childish and I love jumpsuits more than any apparel! Kinda love how transaction with FN works also since I have been around on online shops a lot. Great buy.
I place an order with this company and all of the clothes I bought were just awful so I returned the entire order. After about 3 months without my credit, I decided to reach out to the company. When I was able to get in contact with someone, they told me the refund was issued and the credit had already been used. Turns out the sent the credit to another customer. Instead of issuing a bill to the person who stole my credit, they offered me 50% of my refund because they couldnt give me the full amount due to the other customer using my credit. I will never shop here again.
I take my first impressions back, fashion nova is a lavish site! To elaborate, dresses here are somewhat fancier than other sites scattered out there. This has been my one-stop shop since then and will always be.
Jackets from FN aren't hot so even if it's not cold, its okay to wear a jacket! They are also stylish so you can show 'em off outside!
I almost recommend this to any girls I know,... fashionova offers a lot of choices on their site for us girls who love fashion.
They also ship well, all items were intact and have arrived in mere two days. Happy with this.
Take them from me! I love your site! You have helped me a lot and complimenting is so low to give. I want to express my gratitude towards you more so I think a review will do.
Customer support - 5 Stars
Choices - 4 stars
Clothing - 5!
Shipping - 10 (lols)
They have diverse good deals every time of the week and i think its mostly everyday. Whenever I scout something great, I quickly buy it out from my cart and proceeds with my checkout and after that, its shipping time! They arrive almost like 3 days from the day you order them.
I found this site as a good shopping spot when I'm all alone and I'm very happy with their great service. They have a wide variety of clothing that sometimes even fits my style! I love it so simple yet so cool.
When we say a lot, like a lot! The type that can make your 10 closets full or even more than that! Just choose what to buy takes me 2-3 hours lol. I am a certified user of this and have ordered a lot in the past few months.
Even though its not winter, jackets purchased from fashion nova is fashionable that I can wear it anytime I want to. I would totally order more jackets when winter season comes by, thanks for this great after shopping experience.
Everyone is fair when it comes to discounts and deals meaning everyone can avail them! Adding discounts to their items are really effective when it comes to attracting customers and I personally saw this since the number of users increased, meaning fashion nova is indeed effective and a lot of people has been using it in a daily basis though I prefer weekly to save budget. Another budget saving they have given us is free shipping that is also available for everyone.
There site and everything is great but when it comes to customer they lack it which is bad considering on how popular they are. I had orders some stuff and didnt receive my shipping information I had to call in order to find out they sold out of a item I purchased instead of giving me my money back they gave me store credit even tho it there fault. Ive never had a problem with them until now and Ive ordered before not to mention I called them about another order because I still didnt get shipping information I had to wait 22 minuets before and answered than when they answered I had to wait 5 more minutes to find out they sold out so they wont be shipping it out I did not receive no email saying this would happen. I had to call to find this out
I gave them 3 stars, because, well, their customer service was horrible, so horrible I ended up filing a complaint with the bbb. I was so upset that I tried to cancel my order of over $250, but was told I couldnt cancel even though they hadn't even processed my order yet. So after weeks of frustration and headaches I finally received my order, an order I felt was forced on me at this point, and I really was pissed as I opened the box. I wanted to stay pissed, but as I opened each garment I found myself getting more and more upset because I LOVED IT ALL. I really did want fashion nova to fail me again so my anger was justified. However, they came through with the style and quality I received. They got me dammit. They got me good, so good in fact that I just spent another $200 last night. Damn you fashion nova. Now here I sit, anxiously waiting for my next order with excitement... I'll give you 5 stars if your customer service is better.
Both my orders got refunded an hour after placing each even though the all of the items appeared to be in stock on the website. I tried messaging them twice via email and once via Instagram, but they never responded. However they posted models on Instagram all day. So they clearly just ignore customers... good job
They sent my package to their selves, meaning it never even left LA and after my complaint they just gave me a gift card and never gave me back the shipping money regardless of the mistake being theirs, so even if i did get the same deal again im gonna have to pay the shipping again.
Their costumer service is fast but its just a automated robot so they wont give any solution either way, so i wouldn't recommend it
Before I wrote this story, I've purchased at least 20 times from Fashion Nova and not much of a problem until a parcel placed in November 2017 was returned back to them due to insufficient address. Mind you, it's the exact same address that I've received the previous 20 parcels to so it was 100% USPS' error. Anyhow, I've contacted FN at least 5 6 times via email asking where the refund credit was, every single time, I can a systematic answering saying everything was being processed. Are you for real? Their customer service used to give REAL personalized answer but what happened now? FN you may have a lot of followers now to buy your stuff, but don't you know that customer service is number ONE key for any business to be continuously successful?
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day