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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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Im freaking out because they were scary and stylish at the same time! As regular fashion nova customer, ordering and getting the shipment will always be in 2 days so even if the Halloween and other holidays are fast approaching, the assurance that my items will be shipped is 100 percent!
I will tell you that there jeans is worth it and their fit isnt awkward at all. What you see in the site is basically what you get.
Online shopping should always and forever be easy and fashion nova has already integrated it for a very long time so Im thankful to them. Nice job!
I ordered a dress which was way to small! I am typically a size 8 and ordered a large anyways, I returned it and never received my refund or even an exchange. I have tried to contact them through their website, email and Facebook!
I cant help it but to doubt at first and it is a good safety precaution of course. Till now I still have some but as my transactions are being completed bit by bit, that doubt is slowly getting away!
Returning client here! And Im glad that not a thing has changed with fashion novas protocols. It was still easy, as always and they still have that worth 2 day shipping that I always love to abuse. Love it.
This is not just for dancers but in fact, anyone is clearly open to have an item from fashion nova but as a dancer, the apparels Im using makes me feel a lot comfortable when compared to those past dancing clothes I have owned. I have never felt good about wearing a cloth but just now!
You guys will definitely find the 3 day shipping awesome because, who even likes to wait, right? No more going out, you just need your mobile device or desktop and an internet connection and your all set.
I have some hesitations first but as I have received my orders, they were completely blown away! Like me! Well, I need to say that they usually have some delays but when i comes to me, those are minimal and sometimes nothing. Best of the best perhaps!
Money is hard to find and is basically everything for all of us so, finding a good site to order online might be time consuming, really but it's cool and i mean fashionnova.com is cool! Take my word for it your money is safe and its a good thing to invest in i mean clothes are a good investment. For quality and long lasting clothings and products, proceed here at fashion nova
They have solved my problem pretty quickly and for a starter website like this, their popularity is so immense! To top that, their staff is highly competent and I would really love to recommend this to any girl I know. Perfect 5 stars for you guys
The site really does a great job attracting customers that wants to have an addition in their wardrobes, the site looks girlish and it presents the library perfectly to those who wants to order. Anyone who has the basic knowledge of the internet can also order here making it fairly easy for anyone to purchase a dress. Spread awareness and share fashion nova!
Really happy to have this crew assist me. To be honest, I think they have a well trained customer assistance. My shipping problems was resolved by redirecting everything towards my correct shipping address and besides that, they have also initiated an attempt to make me feel good again by offering some coupons that can be used in the site as discounts. TBH this is a great approached for wrong and delayed shipping, keep up the great work,
First things first, I choose fashion nova because of its efficiency and also because I have a credit card that can be used online. I was surprised that the process went smooth and no hiccups or whatsoever happened in my first order. Because of this, im looking forward on making more orders here aside from jeans, probably getting a shoes someday.
Thanks for making my feet happy fashion nova. The package arrived promptly and was greatly packaged. I dont have regrets or whatsoever by ordering here instead of going to a store offline. This is much more safe and I dont actually mind waiting for 2 or 3 days.
Rompers here is simple yet design wise, beautiful. They are also cheap and safe to wear as the materials used were durable and perfect for any event there is. Saying thank you for delivering this romper in my house. Thank you and salute
Literally everything in my wardrobe right now is from FN and I never regret it. It was a worth buy, cheap dresses that can be shipped as easily as 2 days, really, I cant ask for more. More orders to come
I have accomplished a lot of orders here in Fn and I could say that I am proud of my streak. Even though it seems like things gets pretty rough, their promises are still fulfilled. Best thing about here is the presence of great clothes in such low prices that one can assume that it is bargained though It is not since its all brand new! Very happy to actually encounter a site like this.
Stay away! They do not refund and are inconsistent with the shipping. 2 of my friends ordered stuff same day as me and have received their orders (7 days) later and it has been over 2 weeks and its not here after taking to customer service and she straight up lied to me about the shipping and now is not replying. SCAM SCAM SCAM!
Switch to FN for everlasting fashion pieces, I have made this switch since I discovered it! My squandering has been greatly decreased since then and I am well indebted to fashion nova for this.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day