business logo of Fashion Nova

Fashion NovaReviews 14,429

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: info@fashionnova.com

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
870
value
803
shipping
858
returns
789
quality
777
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Florida
1 review
1 helpful vote
Follow Marilyn R.
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Its so hard to dress to impress so when going with lovely and elegant wears, fashion nova is my very best place to visit. They also deliver so quickly in no time that I dont need to wait for more days to wear the dress I have been longing to try out. Fashion nova is basically a great relief for a lot of woman.

Date of experience: January 18, 2018
Nebraska
1 review
2 helpful votes
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FN has established there name quite well, and I have no regrets about making an order with them. The best of the best I could say, and they are particularly competitive regarding shipping! They offer free shipping, and they promise that items will arrive in 2-3 days.

Date of experience: January 18, 2018
New York
1 review
1 helpful vote
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The best company I have ever used to buy anything on the internet, friendly to talk to and always sending progress reports daily. Thanks for excellent customer service.

Date of experience: January 18, 2018
California
1 review
1 helpful vote
Follow Violet G.
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I am known to have a sexy and hot body, so I am obliged to wear dresses that match my figure. Fashionnova.com is my very first link to type. They don't sacrifice quality above anything else since it always comes first, so it's kinda perfect for my dresses and also my body.

Date of experience: January 18, 2018
Colorado
1 review
1 helpful vote
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Buy matching sets here!
January 18, 2018

They offer a lot of match sets, and a great example would be the sporty ones. It entices me, so I decided to order one, it lived up to my expectation, and I'm happy with that purchase. So if I need more like this, FN is my first place to visit.

Date of experience: January 18, 2018
Kentucky
1 review
8 helpful votes
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Where are my clotheeess?
January 18, 2018

I placed and international order 12/16/2017. The last time I received an update about the order was 01/03/2018. I paid $153.98 here in Colombia is almost $450.000. You have an idea about how many clothes I can buy with that money? Where is my package, customer service sucks, they always send me the same link; with the same information telling me the item departed from Bogotá 01/03/2018 I don't even live in Bogotá, my order was placed to be delivered in Barranquilla Colombia. I am hating fashion nova so much.

Date of experience: January 18, 2018
Illinois
1 review
2 helpful votes
Follow Lucy H.
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Salute to those staffs of fn who makes things possible. For the meantime, I am waiting for my 9th buy and it is on the way now. Because of these advances everything is very easy from payment to shipping that usually takes less than a week and to be more precise, just 2 days.

Date of experience: January 17, 2018
California
1 review
2 helpful votes
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Great Experience!
January 17, 2018

All of the purchases that I made were great. The service is awesome and the quality of the products are what I expected them to be!

Date of experience: January 17, 2018
West Virginia
1 review
1 helpful vote
Follow Angela E.
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Been ordering here from the past 5 months and nothing bad happens. Still, I think the site and the dresses would be reliable in the long run that's why it is a great investment to buy clothes from them.

Date of experience: January 17, 2018
Texas
1 review
1 helpful vote
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Got my new top from fashion nova and I can see that it is well-designed and is on the right track. Trends these days are what makes us, specially teenage buys like madman and I think that is a great marketing strategy. More importantly, fashion nova cares about us customers and our orders and that is also the reason why I got hook. Thanks for being updated.

Date of experience: January 17, 2018
Florida
1 review
3 helpful votes
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2 Day Shipping my $#*!
January 17, 2018

I ordered 3 items with them the 10th. They shipped it two day later. Your package is on the way a day later. Then I get a delay from USPS 3 days later. Dont call it 2 Day Shipping if it takes more than a week to get here. Theyve been a company for more than 3 years and youd think they get everything down by now... no.

Date of experience: January 17, 2018
New York
1 review
3 helpful votes
Follow Alana S.
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I bought clothes off of fashion nova for my mom as Christmas presents on December 7th and it came up to 66,24 dollars in total. On December 23rd only some of her items came. Its January 17th and they still didn't send the items! The status says partial, but when I track the stuff its says delivered to my address. They have no number listed on their site for me to call, and I emailed them twice. I keep getting stupid automatic messages. Idk what to do!

Date of experience: January 17, 2018
Texas
1 review
1 helpful vote
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Pissed AF!
January 17, 2018

I ordered $80 worth of clothes for a mini girls trip this weekend. First off, it took over a week for Fashion Nova to ship my items. Second, my items NEVER arrived but yet it shows delivered. Fashion Nova emailed me stating to contact the post office. I contact the post office & they're giving me the run around. I was so pissed that I cried because usually when I order things from Fashion Nova, I never have to go through this. Third, I ordered a shirt & I received a email stating the item is no longer available. Why does the status of my order show up as "partial"? Usually the order status is "fulfilled" i feel like there is something fishy going on.

Date of experience: January 17, 2018
Texas
1 review
6 helpful votes
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I purchased a few pieces from FN at the beginning of December totaling over 100$. When the items came, two of them did not fit correctly. So I placed both items in the bag and filled out the return and sent the package back priority on Dec 13th. On the 18th of December, I received a notice for a refund for 16$. I was confused because I returned TWO items totaling over 50$. I sent multiple emails about my return and FINALLY received a response saying they cannot issue a refund until I send them proof of a shipping number! I HAVE NEVER IN MY LIFE HAD TO SEND PROOF OF RETURN WHEN ONE OF MY ITEMS IN THE BAG HAD ALREADY BEEN ISSUED A REFUND. It seems to me that they LOST MY ITEM and expect me to send proof which makes zero sense, since the issued a refund for 1 or 2 items in the bag. Its Jan 17th and I still have not received a refund. I WILL NEVER SHOP HERE AGAIN. DON'T WASTE YOUR MONEY.!

Date of experience: January 17, 2018
California
1 review
1 helpful vote
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I have purchased 3 dresses here in FN and they don't fit with me. Contacted them thru phone and glad to received they emailed back! It was quick, they have helped me with my persisting problem and now, it was solved!

Date of experience: January 17, 2018
Florida
1 review
1 helpful vote
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I love gothic and dark style dresses so when I have known they have those here, I freaked out! It was really cool though, Glad for that and now I'm enjoying it.

Date of experience: January 17, 2018
New York
1 review
1 helpful vote
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I have loved the items I have ordered here. Prices are really acceptable since the quality is so good! Shipping may took long but on average they always arrive on time and that is what important. For my item to arrive!

Date of experience: January 17, 2018
Arizona
1 review
1 helpful vote
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Im proud that Im sexy and this dark black leggings that I have acquired from fashion nova, is totally killin it! Thank you for this great apparel!

Date of experience: January 17, 2018
Alabama
1 review
1 helpful vote
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Finding one is really hard so Im going with recommendations and suggestions by my friends and some of them directed me to this site and news break, its already been a month since my very first order! They weren't wrong to refer this one to me and I will also never be wrong to refer this to someone else because fashion nova is a trust worthy site

Date of experience: January 17, 2018
Hawaii
1 review
1 helpful vote
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Sassy fitting dresses
January 17, 2018

I am never afraid to show off some skin with this dresses that are from fashion nova. As what I have said, they look sassy and therefore giving my confidence some boosts that I need. Wearing dresses will never be intimidating from now on for me!

Date of experience: January 17, 2018