business logo of Fashion Nova

Fashion NovaReviews 14,429

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: info@fashionnova.com

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
870
value
803
shipping
858
returns
789
quality
777
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Texas
1 review
3 helpful votes
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No reviews match "Well my first order went smooth. Then I started ording back to back and received two parital orders. Since then haven't received refund nor items. Not that's a rip off. Not sure who you guys order from but I was ripped off and reported this company to the BBB. Will never shop there again.".

Date of experience: January 19, 2018
Minnesota
1 review
1 helpful vote
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I only buy those I can afford and I dont overbuy things and fashion nova is my on-the go place when I need to get fashionable. Apparently, they only accept cards that makes shopping easier because it is cashless. Thanks to the technology, we are improving pretty well and fashion nova together with it is very happy to share everything they have to their customers, including me.

Date of experience: January 19, 2018
Vermont
1 review
1 helpful vote
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Somehow felt special
January 19, 2018

Fashion nova has this 2 day shipping fee without anything to pay and guess what, it is true! Anyways, I kinda feel special about it because it is rare for such things to exist especially in the online world. Way to go fashion nova, expect more orders from me!

Date of experience: January 19, 2018
Texas
1 review
1 helpful vote
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Love how to make jackets here available I mean, it is not just to keep us from being cold but it also enables me to be fashionable without any effort at all. Its like a 2 in 1 kind of thing and I totally love it. This thing is what makes us customers from coming back for more. I will recommend this site more often if it continues.

Date of experience: January 19, 2018
Pennsylvania
1 review
0 helpful votes
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Its awesome and worth it. My bucks here are all well spent and me not wasting any energy is another big plus. The essence of fashion nova is fashion made for anyone that can be accessed online. Seriously, their awesome collections are pretty cheap and the quality isnt sacrificed when you pay for it. Shipping can be done in less than a week so thats an advantage because it is free, you cant say no to free, apparently.

Date of experience: January 19, 2018
Ohio
1 review
0 helpful votes
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Fashion nova equates to ease and thats what I feel whenever I order something from them. Shopping is easy and it can be done cashless thru credit card which I do have. The best part is I can window shopping here without being pressured to buy anything so its another great plus for me.

Date of experience: January 19, 2018
Virginia
1 review
0 helpful votes
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My friends are fashion beasts and surely, fashion nova would satisfy them. Especially, the shipping part since they do love free! Yes, you have heard it right, fashion nova offers free shipping anywhere and it arrives mostly in 2 days! Thats why some even abuse it and they order bulky though for me I prefer ordering one at a time since it is free anyways. Hope it doesnt change.

Date of experience: January 19, 2018
Ohio
1 review
0 helpful votes
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Agreed to some reviews
January 18, 2018

Fashion nova is like a more enhanced typical fashion site with a lot of things to offer. To start, their customer support is always there to respond with your inquiries and I love that about them. When you buy stuff, you can have it shipped directly into your house and I can assure that this thing is true since I have tried it ofr the 7th time already and I have experienced no delay yet.

Date of experience: January 18, 2018
North Carolina
1 review
0 helpful votes
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The website is always up meaning anyone can access it whenever they want and that is the very best thing to happen. I have been ordering in this site for too long already and I am very glad that I am still welcome on ordering here and also happy to be still eligible to ship my items in two days! Hope you wont remove that guys since you are the best for the cheap items on stock.

Date of experience: January 18, 2018
Illinois
1 review
0 helpful votes
Follow Celia S.
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Note: this is my very first time ordering here so take this as a grain of salt and dont assume things. My item or should I say the skirt I am wearing arrived in 3 days which is pretty fast for a shipping. It was well-packaged and every dimensions was accurate and it is obvious that it is done by those who weaved it perfectly. Awesome craftsmanship, now happy to receive my skirt. Will order moar!

Date of experience: January 18, 2018
Washington
1 review
0 helpful votes
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Will always treasure these items that are shipped in my house in just 3 business days. Nothing beats my love for fashion nova and I hope they will improve more, especially the price cause some are really expensive although there are those who are still cheap with a great quality they can provide. Will buy more if you guys add more cheap items on your library but regardless, thanks.

Date of experience: January 18, 2018
New York
1 review
1 helpful vote
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Thanks for doing a great job assisting me throughout the process of recovering my things. It seems really easy when problems occurred here because the customer service is always there to accompany us when difficulties arises. Kudos once again.

Date of experience: January 18, 2018
Florida
1 review
1 helpful vote
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The sweaters I have ordered are effective on making me not cold when the rainy seasons come which is a good thing since it is primarily the reason why I ordered one at the very first place. Although it is a sweater, I am impressed how it was also designed and not just a half-assed one but instead it was really designed well, perfect as a fashion attire and one that I would really look forward to wear anytime.

Date of experience: January 18, 2018
Arizona
1 review
2 helpful votes
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Although things are pretty rough these days when it comes to online shopping, fashion nova steps up in their game and provides the best online shopping experience one could get. The customer support did well assisting my problems about my order and it was resolved really fast and to be honest, unexpectedly.

Date of experience: January 18, 2018
Louisiana
1 review
1 helpful vote
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Fast like the lightning?
January 18, 2018

Those who have ordered here in FN would probably realize how fast they deliver these accessories to us. Usually it takes them 4 days to do so but the fastest they can do is 2 days and it is all for free! To top them off, they also do well in packaging that makes the items you order really safe from any defects. Fashion nova has a lot of feature worth praising and I could go on and on about these and I would still provide a lot.

Date of experience: January 18, 2018
Florida
1 review
2 helpful votes
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Worth the grind
January 18, 2018

I have been working hard to provide myself clothing and I am proud to say that since day 1, I have ordered all here in fn. Thanks for helping me achieve my goals with your affordable clothing. Also, commending the two day shipping that your doing, plus it is all free. Ty

Date of experience: January 18, 2018
Missouri
1 review
2 helpful votes
Follow Cassandra G.
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They dont look cheap although they are indeed cheap. I can wear these dresses without a single hesitation because of what it is made of and because of what it looks like. My appeal to the public is very important to me and Im glad that my number 1 fashion site also values us, customers. Thanks for that.

Date of experience: January 18, 2018
Indiana
1 review
2 helpful votes
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Theyre all worth it and Im telling almost anyone I can think of because of how these dresses and other clothing are worth they buy because of these sales. Not just that but they are also worth because they can be shipped almost anywhere without any fee! Some online sites out there asks for a shipping fee but fear not, fashion nova is a different one and it will probably last long

Date of experience: January 18, 2018
California
1 review
2 helpful votes
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ILOVE FN
January 18, 2018

Never thought that fashion nova would offer some things other than clothing, I find fashion nova shipping handy as most of the time I never had the opportunity to go out and buy these clothing but now they can be delivered at my house even though I am at the office.

Date of experience: January 18, 2018
California
1 review
1 helpful vote
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Saving money for FN
January 18, 2018

I know that if I spend money here, It won't go to waste because fashion nova provides quality dresses from great brands including those who are really famous. My routine is buy a new apparel every end of the month and I am satisfied because it arrives in just 2 days. Really quick and the daving I did every month is worth it.

Date of experience: January 18, 2018