business logo of Fashion Nova

Fashion NovaReviews 14,429

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: info@fashionnova.com

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
870
value
803
shipping
858
returns
789
quality
777
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Virginia
1 review
0 helpful votes
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Fashion nova plague!
January 24, 2018

Its a good plague by the way. Even my professor was using fashion nova haha so me and my friends got shocked and of course, we stayed with fashion nova. My experience was so far good, no delays or whatsoever so that was a good thing for me and my buddies.

Date of experience: January 24, 2018
Indiana
1 review
0 helpful votes
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I sometimes encounter some problems while ordering an item here in fashion nova and my money is really valuable since I live alone and I need to budget hard.
With the resolution, my moneys not going to waste and I get to have some awesome discounts and other offers from them when my problems were resolved! Fashion nova truly cares for their customers, an awesome feat to have.

Date of experience: January 24, 2018
New York
1 review
0 helpful votes
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Wow, I was actually impressed by the simple and minimalistic design of the website. Give the designer a raise, lol. The site can also be accessed to almost any device so it makes cashless shopping much more easier than it is already before. Fashion nova is a total relief and theres no doubt on that.

Date of experience: January 24, 2018
Colorado
1 review
0 helpful votes
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I love casual attires and fashion nova has helped me customized with my daily fashion needs. A student like me can greatly enjoy my extra funds on allowance on buying clothes and Im also sure that they will arrive, in time as always. I have no problems so far.

Date of experience: January 24, 2018
Washington
1 review
0 helpful votes
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There are some things where fashion nova excelled and one off which is the presentation of the products on site. I was really impressed that their items were highly organized and easily accessible. It makes customers like me come back and back again!

Date of experience: January 24, 2018
New York
1 review
0 helpful votes
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Instagramable attires? Fashion nova really has them all and in fact, every clothes i have seen so far are so gorgeous, i can put them all in my instagram and i won't mind either. This is perfect for those rich kids out there who'd want to maximize the fashion attire any shop can bring

Date of experience: January 24, 2018
New Jersey
1 review
0 helpful votes
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I find their sales an discounts helpful as for the likes of me, a single mom who's on tight budget but would like to stay fashionable. Glad that the site isn't cutting of my monthly budget and i can save a lot of time! Ty!

Date of experience: January 24, 2018
District of Columbia
1 review
0 helpful votes
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Orders are really easy to get shipped once payment has been processed by them of course and that's what i really like about them. Fashion nova reallt commits on making their site an open and ever evolving one for almost any one who would like to try their service. Nice guys!

Date of experience: January 24, 2018
Minnesota
1 review
0 helpful votes
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I simply love it! Fashion store can now easily be grasped in due time because of these modern technologies and im glad fashion nova existed because of this. Not to brag but, i have 5 tops on my rack right now all from fashion nova hehe. I'm expecting two more now.

Date of experience: January 24, 2018
Pennsylvania
1 review
0 helpful votes
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Really shocked by how fast i got the products i have ordered i mean, seriously it only took 2 days! Well, because of this i might be ordering more, some time. EXPECT ME FN!

Date of experience: January 24, 2018
Georgia
1 review
0 helpful votes
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Fashion nova also offers sporty attires and gears such as leggings and fit tops. They also sell them on set! Like mine, I got it just 2 days ago and im planning to order a backup one. Will prolly arrive sometime next week.

Date of experience: January 24, 2018
Michigan
1 review
0 helpful votes
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Gives a sort of illusion
January 24, 2018

Jeans i order here makes my waist more slender than it actually looks like! I definitely when it gets thin as I wear the jeans. It also arrives, i mean the orders I make arrives in the time they have given and it usually takes 2 days.

Date of experience: January 24, 2018
New York
1 review
0 helpful votes
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This top is on fire
January 24, 2018

I'd call this lit, the same with my friends. They also knew this site and they have really influenced me a lot to try this thing out. Right now, I'm on an ordering spree and I can't actually believe that i'm ordering in an online store. Thanks a lot.

Date of experience: January 24, 2018
New York
1 review
0 helpful votes
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They really are gorgeous. They make me more beautiful than ever! No more make ups needed as this dress alone is more than enough. I can also get in touch with it in no time as the fashion nova site offers free and lightning quick shipping!

Date of experience: January 24, 2018
New Jersey
1 review
0 helpful votes
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Yes, they take care of orders completely carefully as i think customers means a lot to them. Specially me! Have spoken a lot of times with the CS and they feel really welcoming and kind. Trusted online shop

Date of experience: January 24, 2018
Wisconsin
1 review
0 helpful votes
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I have ordered a few things from here now and I am pretty satisfied with the overall package I am receiving. It is always safe upon shipping! Prices imitates the quality of shipped dresses so Ive got no concerns at all.

Date of experience: January 24, 2018
North Dakota
1 review
0 helpful votes
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Minimal to zero mistakes
January 24, 2018

I always got my item whenever I do orders and so far, No mistakes have been made and I havent contacted the customer service representative yet and Im kinda cool about it. I hope theyll continue being the site they always been. Always loved their dresses and I would probably make orders more soon.

Date of experience: January 24, 2018
Ohio
1 review
0 helpful votes
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Professional and prompt
January 24, 2018

I have ordered a swimsuit and it turned it is a high quality one and it is also cute and jaw droppingly fitted. Ive got some situation in my hands as the sizing wasnt the same as expected. They fixed the situation professionally with their high-tier and professional customer support. Overall, I was delightful of their service and their dresses and swimsuits

Date of experience: January 24, 2018
New York
1 review
0 helpful votes
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Fashion nova did a great job shipping my item as it arrived in less than 2 days. I also got it without adding more fees to the shipping and instead invested much more on the dress I have bought, Im happy and contented with my order.

Date of experience: January 24, 2018
California
1 review
0 helpful votes
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Fashion nova has those lovely lace dress that I really love. Bigger size as much more welcome for me and the materials that has been used were all in great conditions making the lace dress also. A wash and wear kind of material might be also the one used in this. I will be wearing this often and Im really sure about that.

Date of experience: January 24, 2018