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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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Its a good plague by the way. Even my professor was using fashion nova haha so me and my friends got shocked and of course, we stayed with fashion nova. My experience was so far good, no delays or whatsoever so that was a good thing for me and my buddies.
I sometimes encounter some problems while ordering an item here in fashion nova and my money is really valuable since I live alone and I need to budget hard.
With the resolution, my moneys not going to waste and I get to have some awesome discounts and other offers from them when my problems were resolved! Fashion nova truly cares for their customers, an awesome feat to have.
Wow, I was actually impressed by the simple and minimalistic design of the website. Give the designer a raise, lol. The site can also be accessed to almost any device so it makes cashless shopping much more easier than it is already before. Fashion nova is a total relief and theres no doubt on that.
I love casual attires and fashion nova has helped me customized with my daily fashion needs. A student like me can greatly enjoy my extra funds on allowance on buying clothes and Im also sure that they will arrive, in time as always. I have no problems so far.
There are some things where fashion nova excelled and one off which is the presentation of the products on site. I was really impressed that their items were highly organized and easily accessible. It makes customers like me come back and back again!
Instagramable attires? Fashion nova really has them all and in fact, every clothes i have seen so far are so gorgeous, i can put them all in my instagram and i won't mind either. This is perfect for those rich kids out there who'd want to maximize the fashion attire any shop can bring
I find their sales an discounts helpful as for the likes of me, a single mom who's on tight budget but would like to stay fashionable. Glad that the site isn't cutting of my monthly budget and i can save a lot of time! Ty!
Orders are really easy to get shipped once payment has been processed by them of course and that's what i really like about them. Fashion nova reallt commits on making their site an open and ever evolving one for almost any one who would like to try their service. Nice guys!
I simply love it! Fashion store can now easily be grasped in due time because of these modern technologies and im glad fashion nova existed because of this. Not to brag but, i have 5 tops on my rack right now all from fashion nova hehe. I'm expecting two more now.
Really shocked by how fast i got the products i have ordered i mean, seriously it only took 2 days! Well, because of this i might be ordering more, some time. EXPECT ME FN!
Fashion nova also offers sporty attires and gears such as leggings and fit tops. They also sell them on set! Like mine, I got it just 2 days ago and im planning to order a backup one. Will prolly arrive sometime next week.
Jeans i order here makes my waist more slender than it actually looks like! I definitely when it gets thin as I wear the jeans. It also arrives, i mean the orders I make arrives in the time they have given and it usually takes 2 days.
I'd call this lit, the same with my friends. They also knew this site and they have really influenced me a lot to try this thing out. Right now, I'm on an ordering spree and I can't actually believe that i'm ordering in an online store. Thanks a lot.
They really are gorgeous. They make me more beautiful than ever! No more make ups needed as this dress alone is more than enough. I can also get in touch with it in no time as the fashion nova site offers free and lightning quick shipping!
Yes, they take care of orders completely carefully as i think customers means a lot to them. Specially me! Have spoken a lot of times with the CS and they feel really welcoming and kind. Trusted online shop
I have ordered a few things from here now and I am pretty satisfied with the overall package I am receiving. It is always safe upon shipping! Prices imitates the quality of shipped dresses so Ive got no concerns at all.
I always got my item whenever I do orders and so far, No mistakes have been made and I havent contacted the customer service representative yet and Im kinda cool about it. I hope theyll continue being the site they always been. Always loved their dresses and I would probably make orders more soon.
I have ordered a swimsuit and it turned it is a high quality one and it is also cute and jaw droppingly fitted. Ive got some situation in my hands as the sizing wasnt the same as expected. They fixed the situation professionally with their high-tier and professional customer support. Overall, I was delightful of their service and their dresses and swimsuits
Fashion nova did a great job shipping my item as it arrived in less than 2 days. I also got it without adding more fees to the shipping and instead invested much more on the dress I have bought, Im happy and contented with my order.
Fashion nova has those lovely lace dress that I really love. Bigger size as much more welcome for me and the materials that has been used were all in great conditions making the lace dress also. A wash and wear kind of material might be also the one used in this. I will be wearing this often and Im really sure about that.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day