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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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I love their fashions, very nice styles of clothing, only have to be sure of the size you want since it is smaller than American sizes. But overall their clothes are well designed and put together.
A very good customer service and quick delivery. Sizes might run small, but the company is happy to provide vouchers, so you could reorder in a bigger size. Helpful. Lovely design. Would recommend.
I have ordered 3 products from their website. I received 2 products while they were out of stock with one they have offered me coupon. Products I received looked exactly as in the pic.
I was very pleased with the help that I received from the customer service team after my purchase from this site. They were very helpful and quick to respond
So i ordered like 6 items, 3 bodysuits, one shirt, one dress, one body chain. The bodysuits are low quality and the dress feels hella cheap. They sent me one wrong bodysuit and the bodychain is missing. Don't even get me started on how late the order was. I'm mostly very nice and never leave negative/any reviews ever so take it as you will. I mean i'm not expecting much but this is just $#*!.
I ordered 4 items on January 20,2018 and received a tracking number 2 days later, despite being it a two day shipping. I tracked my number and it says pre-shipment. It has been five days since I received the tracking number and my items still say pre-shipment and in California. I am in Chicago and understand it might take more than two days for the items to arrive. However, it has been a whole week and they have not shipped my items! I have yet to receive the estimated arrival date. I will not order from fashion nova again until they change their costumer service! I want my items that I PAID for or a FULL refund to my account. No, not a gift card. A FULL REFUND TO MY BANK.
I purchased two dresses, but was concerned about the sizing, but I was very pleased with the items. Sized just right, and good quality material. I will be ordering other items. Thank you Fashionnova.
Just had a great experience with Fashionnova, made my order and my items were here within 10 days. Ordered a sleeveless long summer dress the colors were bright, and the material was very soft. Looks like it will be great for travel.
I would like to recommend this site to those who love to shop over the net and to those who are looking for some nice clothes to wear. I ordered my clothes and I got it after a while, but the wait was worth it. I will from now on shop from Fashionnova because I love their clothes, it's so cheap and nice!
Wow! Fashionnova is awesome, I love how they have clothes for a low price just want I need. I love how I am able to get my clothes fast enough. It's is an awesome site to use and an awesome site to go to. Low price and you can look good. Love Fashionnova
I ordered two dresses from fashionnova and received one dress, which did take some time, but it is coming from overseas so if you keep that in mind it works out. I contacted them about the second dress, which was out of stock, and they worked with me to get a replacement out. The quality was pretty good and it looked just like the picture.
I loved the blazer that I received from the company! Great color and fit. Of you are looking for a statement piece or just to stay on trend shop with them!
I am extremely happy with my purchases with Fashionnova! I have been a loyal customer for the past year! I have fallen in love with their dresses. There is such a wide variety of dresses to choose from. I cannot wait until the summer time to wear my dresses! Great service, unbeatable price and beautiful dresses!
It did take a little longer than expected bc the item's I chose quickly sold. Out. But I love my dresses and blouses and skirts. They fit perfectly and what didn't fit was quickly replaced. Love it will be using them again.
Hello, it's true it needed about 1 month of delivery. But quality is good, and they where very helpful with helping with problems because of my own fault ordering wrong. Thank you!
Bought this dress in navy, lovely quality fabric, quite quirky, which I love. Now to buy in either green or orange. Or maybe both. Can't wait to wear it.
I recently found Fashionnova and was surprised at the very low prices. I took a chance and bought some of the sweaters because I like to wear them with leggings. What really surprised me was the thickness of the materials. These sweaters were so warm and comfortable that I didn't need a jacket on most days. I will definitely buy again!
Well... nothing to say. Perfect communication. I've had a size issue and they very kindly offered me a coupon code. The clothes are nice, big choice. I recommend.
I sent my order I received my dress in ample time, Dress was perfect
Will order more from fashionnova soon
I am very pleased with the three dresses I ordered. The dress quality was great and it looked exactly like the picture! The dresses are very pretty and perfect for my event. I'd definitely order from Fashionnova again!
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day