business logo of Fashion Nova

Fashion NovaReviews 14,429

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: info@fashionnova.com

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
870
value
803
shipping
858
returns
789
quality
777
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New York
1 review
0 helpful votes
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Dresses that matters
January 29, 2018

Red dresses are actually awesome! I finally received my red dress last night and i was shocked because it was delivered no matter what time it is. Really professional and I the dress I got is a treasure for me.

Date of experience: January 29, 2018
Virginia
1 review
0 helpful votes
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Past fall when I got introduced to fashion nova and got already hooked. I love their boots collection since they will come in handy when winter comes and it is perfect since Im getting ready for it. I have tested some of their clothes and products and I can assure that they are always in great shape upon arrival and are all durable when used for a long time. Will be happy to have a boots some time.

Date of experience: January 29, 2018
New Jersey
1 review
0 helpful votes
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They have been there for me! I was thankful for that. I provided the wrong address when I checked out my item and the customer support was to the rescue and before I knew it, my problem was solved! Easy-peasy, I thanked the agent who have helped because they really do deserve it.

Date of experience: January 29, 2018
Rhode Island
1 review
0 helpful votes
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Excellent product
January 29, 2018

Im really happy with the purchase. Same exact color and comfortable coat. Excellent product from fashionnova

Date of experience: January 29, 2018
Minnesota
1 review
0 helpful votes
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I have received a great experience ordering from Fashionnova. The sizing of the coat, I ordered is smaller than American sizes. The coat has excellent quality material. If I ordered it again I would order XX Large. The L was too small to fit in the shoulders

Date of experience: January 29, 2018
Texas
1 review
0 helpful votes
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Awsome products
January 29, 2018

Hi there! Thank you for your great products. Because of your website I was able to offer my friend these awesome Gifts. Thank you very much for these great products.
I´m very satisfied and very glad because of these products. I will order again and I suggest you order from this website because it´s a great website with great support. Definitely recomended.

Date of experience: January 29, 2018
New York
1 review
0 helpful votes
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Fashionnova
January 29, 2018

Great items at a great cost with great service, what more can a customer ask for? Would definitely recommend this to family and friends. Very satisfied with everything they have to offer

Date of experience: January 29, 2018
Arizona
1 review
0 helpful votes
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Good overall experience
January 29, 2018

This company has a great selection of fashionable clothing at very reasonable prices. Responses to customer service questions are prompt. They go out of their way to make every shopping experience positive.

Date of experience: January 29, 2018
Louisiana
1 review
0 helpful votes
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Initially i thought it was not good decision to choose this website for shopping because i did not like my first order but the second one was very good and when i contacted them to saying that i did not like the item. They refunded me back, not all of it but i am satisfied. Thanks

Date of experience: January 29, 2018
Illinois
1 review
0 helpful votes
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My dress is so beautiful witch very good quality and best part is how cheap it is. I will absolutely order from this site again. Thank you!

Date of experience: January 29, 2018
Ohio
1 review
0 helpful votes
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Great Customer Service
January 29, 2018

I ordered two items from Fashionnova. I adore my sweater! Beautiful, fits very well. Jacket is amazing, but a little small. Customer service answered my emails promptly about my return options. I will order again!

Date of experience: January 29, 2018
Kentucky
1 review
0 helpful votes
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A positive experience!
January 29, 2018

The service was quick and efficient. The product is good quality and the price even better! Love this company!

Date of experience: January 29, 2018
New Jersey
1 review
0 helpful votes
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Love it
January 29, 2018

I ordered a jacket and the quality was amazing and it looks pricey. It was shipped quickly and the customers service was outstanding. Will be back to buy more..

Date of experience: January 29, 2018
Texas
1 review
0 helpful votes
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Great
January 29, 2018

Nice product, the quality is good, shipping time is a little longer than I expected, but I love the dress so much, looks perfect!

Date of experience: January 29, 2018
Florida
1 review
0 helpful votes
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Excellent!
January 29, 2018

Wonderfully cute clothes for super low prices! Absolutely love all of my clothes I bought! Items fit quite well to sizes. I can't stop buying clothes. They have just so many options!

Date of experience: January 29, 2018
South Africa
1 review
5 helpful votes
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Extremely unacceptable
January 29, 2018

I ordered 5 iteams from fashion nova in November 2017 and to this day (29 January 2018) I still have no received my packages! I even paid extra money for the fast shipping option yet I still havent received my clothing. I would like a FULL refund in cash no gift cards or can I have my clothing before the end of the week. Will never order here again!

Date of experience: January 29, 2018
New York
1 review
0 helpful votes
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Nice clothes
January 29, 2018

I have ordered 5 items. The quality is very good. Please make sure you use the size schedule shown on the page for every singe item! Sizes like XXL do not mean that they will correspond with european sizes. Shipping time was as expected. Customer service via mail contact is fast and convenient. Thank you!

Date of experience: January 29, 2018
California
1 review
0 helpful votes
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I like that the sizes are based on actual body measurements. The dresses and skirt my daughter selected fit her like they were made for her. Unfortunately, one item she selected was out of stock. However, their customer service rep offered an acceptable cash coupon for the purchase of another item, or two!

Date of experience: January 29, 2018
Texas
1 review
0 helpful votes
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Fashionable
January 29, 2018

I did find so many items on this page that have reasonable price and looking good. And still really fashionable pieces. And if you have anything more to ask, the staff working at fashionnova is more then helpful. Would recommend any time.

Date of experience: January 29, 2018
New York
1 review
0 helpful votes
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Recommend
January 28, 2018

My dresses are beautiful as the images and other clothes too. For the price it's great. Delivery is fast and in good condition. If you have any questions, they reply quickly. Really happy. I recommend.

Date of experience: January 28, 2018