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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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Awesome site. Their customer service was quick and easy. I bought the wrong dress size and they were to help me instantly. I will be buying again soon!
I bought 160$ of clothes and it's been almost 20 days since that day. I didn't receive my package yet and it's stressing me OUT
Even if their clothes are crazy cute, I don't think it's worth it. Their shipment method is HORRIBLE and it needs to be improved as soon as possible!
I read all the negative reviews but decided to buy from FN (first and last time) because I say saw something really cute on their site and wanted to give them a try... Big mistake! Its been 16 days (!) and if I try to track my order says IS NOT FULLFIELD YET... Really? Trying to to talk to them or email them its compete waste of time bz they just dont answer or send you to HAPPY NEW YEAR, NOVA BABY standard email... frustrating!
One thing thats keeping me from not using fashion nova is its shipping! Heck, you cant even find things such wonderful as fashion novas offers! The shipping is all free so there are no things I need to worry more about.
Its important for me for customer supports to reply fast and luckily, FN was one site that is! I have some inquiries about their deals and Im glad that I did it. Thank you for the fast reply guys!
I just need to wait for my item to get delivered just what I did last month on my shoes and Im sure, my top will arrive sometime tomorrow. I have all my faith in fashion nova and I hope they wont destroy this. Love it til now!
I find it really easy to pick the right dress for me because of the given details on the site. Combine this with their 2 day shipping and I can assure that youll have a great time shopping here.
The dresses here are in great quality and shipping never deteriorates their value and thats why their clothes are still worth the boast outside! I love showing off my dresses especially when they are new. The color is well thought through and the material that has been used in this blue dress is simply perfect and comfortable,
Clothes here are not daring yet can also be sexy at the same time. My boyfriend actually loves every top I buy here and because of that, I will probably order more soon. Easy to proves requests and 24 hour customer support, big thumbs up!
I doubted the 2-3 day shipping at first but upon testing one item to be shipped, it all changed. I now trust fashion nova with my items and my ordering frequency changed! I now order 4 times a month and so far, Im happy with the quality of clothing and service I am getting.
The never seem to ran out of discounts since I am visiting this every day to check great deals and they are also replacing it everyday! It Is a convenient way to shop and to top that, if youre living far away from US, they can ship it in your place within 2-3 days! What a great steal it is.
Fashion Nova sucks! Bottom line. They are terrible on so many levels I do not know which to focus on. The fact that I ordered items on 1/4 and its 2/13. Well you do the math. I have received 2 different packages from China since I ordered from FN. That's ridiculous. They literally are taking peoples' money without them ever receiving their merchandise. That's stealing. I feel scammed. I advise, DO NOT ORDER FROM FASHION NOVA. EVER. I would submit this comment without rating, if I could. I do not give them a star.
Honestly speaking, they have some delays but they also make sure that customers are notified when there is so. I received emails sometime that they will be delayed by a day and that is cool for me, at least Im informed. They usually take 4 days to deliver but when they are fast, it is only 2 days. Great when you need an urgent dress.
One thing that I love the most about fashion nova is that their problems are non-existent! This is only the online store I have used that didnt gave me headaches when it comes to shipping and that is a great thing because it only means that theyre doing their best. Last time I did shipping, it only took them 2 days to deliver the package. Sweet!
First of all you cant cancel or change or refund ANY ORDERS, theyre playing with peoples money at this point and then they never email you back, I ordered two different things the same day one I got tracking info for the other I still have not and they promise 2 day shipping yeah right! They phone and email are automated u never get to speak with a real person they just hang up on you, I wont be ordering from here again
I have been buying clothes from Fashion Nova for two years. As the years progress they are getting worse with fulfilling orders slowest shipping possible. It has been 11 days and I havent recieved an order and another order says delivered and nothing was received. I dont know what kind of games they are playin g but they are becoming thieves. Two day shipping is a lie. I will no longer be ordering from them.
Ordered on 10/30 and no order update. Emailed and an automated response saying shipping will take longer due to new distribution center. Would be nice to actually speak to a representative...
I explained everything to my aunt and she was happy and is willing to try this site out. The reason why I started suggesting this site to others because I think this is a helpful site and every girl should know this. I recently received via shipping my lovely yellow dress! Got it actually via discount so I saved some stuff!
Fn has been satisfying me for quite a long time already and it has been 3 months since my very first shopping. The shipping was great, arrives in due time almost 7 days atleast.
Wow! Thank you fashion nova for supplying the best dress I have ever wore! It was amazing and it doesnt need any glitters to shine bright because the dress design itself is more than enough to let my beauty shine. Because of this experience, I will share this site to my friend and I recommend to try this site highly.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day