business logo of Fashion Nova

Fashion NovaReviews 14,429

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: info@fashionnova.com

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
870
value
803
shipping
858
returns
789
quality
777
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California
1 review
1 helpful vote
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Good service
February 13, 2018

Awesome site. Their customer service was quick and easy. I bought the wrong dress size and they were to help me instantly. I will be buying again soon!

Date of experience: February 13, 2018
Canada
1 review
5 helpful votes
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PISSES ME OFF
February 13, 2018

I bought 160$ of clothes and it's been almost 20 days since that day. I didn't receive my package yet and it's stressing me OUT
Even if their clothes are crazy cute, I don't think it's worth it. Their shipment method is HORRIBLE and it needs to be improved as soon as possible!

Date of experience: February 13, 2018
Italy
1 review
3 helpful votes
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HORRIBLE
February 13, 2018

I read all the negative reviews but decided to buy from FN (first and last time) because I say saw something really cute on their site and wanted to give them a try... Big mistake! Its been 16 days (!) and if I try to track my order says IS NOT FULLFIELD YET... Really? Trying to to talk to them or email them its compete waste of time bz they just dont answer or send you to HAPPY NEW YEAR, NOVA BABY standard email... frustrating!

Date of experience: February 13, 2018
Texas
1 review
1 helpful vote
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One thing thats keeping me from not using fashion nova is its shipping! Heck, you cant even find things such wonderful as fashion novas offers! The shipping is all free so there are no things I need to worry more about.

Date of experience: February 13, 2018
South Carolina
1 review
1 helpful vote
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Its important for me for customer supports to reply fast and luckily, FN was one site that is! I have some inquiries about their deals and Im glad that I did it. Thank you for the fast reply guys!

Date of experience: February 13, 2018
Illinois
1 review
1 helpful vote
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I just need to wait for my item to get delivered just what I did last month on my shoes and Im sure, my top will arrive sometime tomorrow. I have all my faith in fashion nova and I hope they wont destroy this. Love it til now!

Date of experience: February 13, 2018
California
1 review
1 helpful vote
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I find it really easy to pick the right dress for me because of the given details on the site. Combine this with their 2 day shipping and I can assure that youll have a great time shopping here.

Date of experience: February 13, 2018
Texas
1 review
1 helpful vote
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Something to boast about
February 13, 2018

The dresses here are in great quality and shipping never deteriorates their value and thats why their clothes are still worth the boast outside! I love showing off my dresses especially when they are new. The color is well thought through and the material that has been used in this blue dress is simply perfect and comfortable,

Date of experience: February 13, 2018
Arkansas
1 review
1 helpful vote
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Clothes here are not daring yet can also be sexy at the same time. My boyfriend actually loves every top I buy here and because of that, I will probably order more soon. Easy to proves requests and 24 hour customer support, big thumbs up!

Date of experience: February 13, 2018
California
1 review
1 helpful vote
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I doubted the 2-3 day shipping at first but upon testing one item to be shipped, it all changed. I now trust fashion nova with my items and my ordering frequency changed! I now order 4 times a month and so far, Im happy with the quality of clothing and service I am getting.

Date of experience: February 13, 2018
Utah
1 review
0 helpful votes
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The never seem to ran out of discounts since I am visiting this every day to check great deals and they are also replacing it everyday! It Is a convenient way to shop and to top that, if youre living far away from US, they can ship it in your place within 2-3 days! What a great steal it is.

Date of experience: February 13, 2018
North Carolina
1 review
5 helpful votes
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Fashion Nova sucks! Bottom line. They are terrible on so many levels I do not know which to focus on. The fact that I ordered items on 1/4 and its 2/13. Well you do the math. I have received 2 different packages from China since I ordered from FN. That's ridiculous. They literally are taking peoples' money without them ever receiving their merchandise. That's stealing. I feel scammed. I advise, DO NOT ORDER FROM FASHION NOVA. EVER. I would submit this comment without rating, if I could. I do not give them a star.

Date of experience: February 12, 2018
California
1 review
1 helpful vote
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Honestly speaking, they have some delays but they also make sure that customers are notified when there is so. I received emails sometime that they will be delayed by a day and that is cool for me, at least Im informed. They usually take 4 days to deliver but when they are fast, it is only 2 days. Great when you need an urgent dress.

Date of experience: February 12, 2018
Texas
1 review
0 helpful votes
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Problem-free
February 12, 2018

One thing that I love the most about fashion nova is that their problems are non-existent! This is only the online store I have used that didnt gave me headaches when it comes to shipping and that is a great thing because it only means that theyre doing their best. Last time I did shipping, it only took them 2 days to deliver the package. Sweet!

Date of experience: February 12, 2018
Pennsylvania
1 review
4 helpful votes
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HORRIBLE! So BAD
February 12, 2018

First of all you cant cancel or change or refund ANY ORDERS, theyre playing with peoples money at this point and then they never email you back, I ordered two different things the same day one I got tracking info for the other I still have not and they promise 2 day shipping yeah right! They phone and email are automated u never get to speak with a real person they just hang up on you, I wont be ordering from here again

Date of experience: February 12, 2018
Illinois
1 review
3 helpful votes
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Getting Worse
February 12, 2018

I have been buying clothes from Fashion Nova for two years. As the years progress they are getting worse with fulfilling orders slowest shipping possible. It has been 11 days and I havent recieved an order and another order says delivered and nothing was received. I dont know what kind of games they are playin g but they are becoming thieves. Two day shipping is a lie. I will no longer be ordering from them.

Date of experience: February 12, 2018
Texas
1 review
1 helpful vote
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Order MIA
February 12, 2018

Ordered on 10/30 and no order update. Emailed and an automated response saying shipping will take longer due to new distribution center. Would be nice to actually speak to a representative...

Date of experience: February 12, 2018
Utah
1 review
1 helpful vote
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Aunt will also use this
February 12, 2018

I explained everything to my aunt and she was happy and is willing to try this site out. The reason why I started suggesting this site to others because I think this is a helpful site and every girl should know this. I recently received via shipping my lovely yellow dress! Got it actually via discount so I saved some stuff!

Date of experience: February 12, 2018
Indiana
1 review
1 helpful vote
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Wont have enough of FN!
February 12, 2018

Fn has been satisfying me for quite a long time already and it has been 3 months since my very first shopping. The shipping was great, arrives in due time almost 7 days atleast.

Date of experience: February 12, 2018
California
1 review
1 helpful vote
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Wow! Thank you fashion nova for supplying the best dress I have ever wore! It was amazing and it doesnt need any glitters to shine bright because the dress design itself is more than enough to let my beauty shine. Because of this experience, I will share this site to my friend and I recommend to try this site highly.

Date of experience: February 12, 2018