business logo of Fashion Nova

Fashion NovaReviews 14,429

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: info@fashionnova.com

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
870
value
803
shipping
858
returns
789
quality
777
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South Carolina
1 review
1 helpful vote
Follow Terri P.
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My mom celebrated her anniversary with dad so I figured out that Ill give her a gift. Fashion nova is a perfect place to get one because of its flexibility and versatility. My mom put on the black dress we received for her date with dad! I hope dad would be happy to see mom on it. Thanks for making my mom look beautiful FN! I will treasure it!

Date of experience: February 18, 2018
Maine
1 review
1 helpful vote
Follow Vera M.
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Ladies will surely love receiving an item from FN! I personally adore their vast choices that makes my jaw drops. If only I have all the money, I will buy all of them! The skirts are just so adorable that theres this one that I bought and I wear it twice a week! Its so adorable and I also bet it will last long. Quality skirts here!

Date of experience: February 18, 2018
Louisiana
1 review
1 helpful vote
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They were all polite! Each and every one I conversed with really did a great job addressing my concerns. Not just any other fashion shops there that doesnt care about their customers, fashion nova on the other hand values their customers more than anything else! Thats why I continue shopping here.

Date of experience: February 18, 2018
Ohio
1 review
1 helpful vote
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Especially now that is the holiday season and I have a lot of money! Actually, I bought the discounted top they offer last Sunday and it arrived on Tuesday! Really happy with it so I made a review to show how trustworthy fashion nova is. There is really more to offer by them so I really just need to wait but for now, their service is great, best in the market so far.

Date of experience: February 18, 2018
Washington
1 review
1 helpful vote
Follow Rhonda O.
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FN is so huge and they offer a lot of things for different kinds of ladies. I personally find this site very helpful for those who doesnt have enough time to go out shopping so yeah, fashion nova is a very great help.

Date of experience: February 18, 2018
Georgia
1 review
1 helpful vote
Follow Vicky P.
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Its definitely awesome! Fashion nova offers dresses that are in to anyones budget. Especially those who doesnt want to spend more on shipping, clearly, fashion nova suits you well, like it suits me! I recommend this to those who have limited amount of money but still wants to be fashionable.

Date of experience: February 18, 2018
Stella B.
New Jersey
1 review
1 helpful vote
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The process itself is simple and any computer literate person can accomplish an order in such short amount of time. And this is very great specially for beginners. Just last two months, I dont have an online shopping that could be trusted but fashion nova changed it everything. From their 2 day shipping and quality clothes, nothing could possibly go wrong.

Date of experience: February 18, 2018
Massachusetts
3 reviews
9 helpful votes
Follow Amanda S.
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I placed my $85 order on 2/11 and still have not received my items. I've tried calling twice and no one picks up, it's just an automated machine. I've e-mailed them and all I get is a generic message back. My order status said "Ordered" for about 4 days and didn't change until the 5th day. I finally got a track my shipment e-mail and it said that it would arrive 2/17 by 8pm (so it'll be 6 days since my purchase). It's currently 2/17@ 11pm and I NEVER received my order. The tracking still says I'm supposed to get it today, never updated. I'm so pissed, there customer service sucks, and they need to take down the 2-day shipping that they advertise because it's a lie. Tomorrow will be exactly 1 week since placing my order, who knows when I'll get it. Wish I had read the reviews before ordering, could have saved myself some money.

Date of experience: February 17, 2018
California
1 review
1 helpful vote
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No one ever picks up the phone, I tried emailing them they said they will look into my issue and that they will respond back within 24-72 hours well it has been longer than that and I still havent gotten a follow up on this. All I want is my credit that they owe me. But of course they are easy to take your money from you.

Date of experience: February 16, 2018
New York
1 review
1 helpful vote
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Placed a 305.00 order on 02/01/2018 and it is now 02/28/2018 paid 20 dollar for there same day shipping if ordered before 1 pm pacific time and Saturday delivery... well it is now past 2 weeks and still says unfulfilled. Tried calling get there voice automated system with no person ever picking up... tried emailing and i get a generic response... tried writing them on Instagram since it is the only place they ever post and respond and they ignore it... i just want my 20 dollars back from the shipping and the dam clothes i ordered. Giving them till Monday and i am filling with BBB

Date of experience: February 16, 2018
Illinois
1 review
1 helpful vote
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Fast and correct
February 16, 2018

A great service, I have ordered my suit on Sunday and on Wednesday it was already delivered! Very happy I am going to buy again here

Date of experience: February 16, 2018
Texas
1 review
1 helpful vote
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Have always received the goods in a short time span. Returns were duly handled. A great selection of the best labels. Trustworthy. Happinness all round :)

Date of experience: February 16, 2018
Missouri
1 review
1 helpful vote
Follow Regina C.
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Adorable! Politess, rapidity, respect. Thank you with pleasure. Thank you so much for your sweet attention. It is a pleasure to shop with you. I'll will be back.

Date of experience: February 16, 2018
Washington
1 review
1 helpful vote
Follow Emma l.
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My favorite shopping site. Good deals, Fast delivery and if the size is wrong, they have a very good system for return.

Date of experience: February 16, 2018
New York
1 review
1 helpful vote
Follow Ann B.
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Thanks to Fashionnova I can find great clothes in the size I need for unbelievably low prices. Great products, truly unbeatable prices

Date of experience: February 16, 2018
California
1 review
1 helpful vote
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I have ordered the lace high shoes, they were of excellent quality but unfortunately I did not guess what must have been the size. I have sent them back and was quickly reimbursed since my size was not available for the exchange.

Date of experience: February 16, 2018
California
1 review
1 helpful vote
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Wonderful shopping experience. Site was easy to navigate through. The check out process was very simple. And my items came quickly. Would definitely recommend.

Date of experience: February 15, 2018
Ohio
1 review
1 helpful vote
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Great Customer Experience
February 15, 2018

I place all my orders online makes shopping quick and easy to do. And if something doesn't fit right, you can take it to the store for a hassle free return.

Date of experience: February 15, 2018
New York
1 review
1 helpful vote
Follow Patricia J.
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I love to shop online at fashionnova! They have a lot different merchandise that my store here n town don't have!

Date of experience: February 15, 2018
Illinois
1 review
2 helpful votes
Follow Michelle G.
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Im 100% sure that fashion nova will always deliver my item in 2 days! Never did I experience a delayed shipping even Im far from America. A competent company like this will sure stay long in this business.

Date of experience: February 15, 2018