business logo of Fashion Nova

Fashion NovaReviews 14,429

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: info@fashionnova.com

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
870
value
803
shipping
858
returns
789
quality
777
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New Jersey
1 review
1 helpful vote
Follow Morgan V.
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I normally would not waste my time writing reviews about company's, but I feel as if my experience with Fashion Nova should be known. I am very upset with my overall experience with fashion nova. A year and a half ago I purchased a set as a birthday outfit and I was sent a different color top than bottom. I wanted a refund for that purchase because I couldn't wear it for my birthday since they messed up the order. They informed me all I could get was store credit, so I just kept the items to avoid any further annoyance and inconvenience. I decided to just not order from the company going forward, until recently. Seeing so much promotion and popularity on social media, and giving much time to grow as a company, I decided to give this clothing company another chance. So I placed and order with 2 day flat rate shipping for clothes I needed for my upcoming vacation. This ended up being very deceitful because 8 days went by without a notification that items were even shipped. After the headache of contacting their support team multiple times, through email because no one every picks up the phone or returns phone calls, asking to cancel my order for a refund (since it was not shipped and therefore would not get it in time) with no response to my inquiries the package was respectfully over-nighted to me. Now I get the package finally, and in time. The front belt loop on a pair of shorts I ordered came broken! I then had to pay to send the item back to them as a return. They then sent me a store credit e gift card for 13 dollars when i paid 26 dollars for the shorts. I emailed them about this and they have yet to get back to me with a resolution. Going forward I refuse to give them another penny of my money and would like to share my experience to help potential customers know what they are getting themselves into. Come to find it, many have had a similar experience with them. DO NOT LET THE MONEY THEY PAY TOWARDS MARKETING WITH SOCIAL MEDIA DECEIVE YOU!

Date of experience: February 19, 2018
Georgia
1 review
1 helpful vote
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CHEAP QUALITY
February 19, 2018

I should have read more reviews of the quality of the clothing before spending almost $100 on 2 items. I ordered a top and a pair of "jeans". The top is ripped at the seams straight out of the packaging and has to be made of a gauze-like material. In the image online it looks like a nice thick cottony sweater. The "jeans" are a stretchy almost see-through thin fabric that probably won't last more than a couple wears. DO NOT WASTE YOUR MONEY ON THIS SITE!

Date of experience: February 19, 2018
Virginia
1 review
1 helpful vote
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Glad to hear that CS reps handles my request swiftly and ASAP. My concern is about my shipping address which I have provided wrongly. Although it is a hard thing to do, they still managed to take care of the problem and they have even offered me discounts on my net purchase of course, I said no since its all my fault after all but this treatment deserves attention, you need it FN!

Date of experience: February 18, 2018
Kentucky
1 review
1 helpful vote
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So many goddamn choices!
February 18, 2018

I love how dresses and other clothings are sorted out cleanly for customers to find them easily. This initiative is important to these kind of businesses and fashion nova got it very right. Shipping wise, items arrives on time even you buy 10 of them. I actually had a hard time choosing what leggings should I get for my yoga! Thats a very good sign.

Date of experience: February 18, 2018
Illinois
1 review
1 helpful vote
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I have been a loyal fashion nova addict and I have experienced the best service they can ever serve! Items arrives on time and customer service does their job. Calls when problem happens and they have been actively promoting great stuff for me. Appreciates it really much

Date of experience: February 18, 2018
Germany
1 review
1 helpful vote
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Nothing beats ordering online if youd ask me. Usually, items arrive in 1 week or so to some but in here, it only takes them 2 easy days! I actually encourage everyone to try out fashion nova because it is definitely worth it. Worth my time and dime!

Date of experience: February 18, 2018
Minnesota
1 review
1 helpful vote
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It literally only takes me 5 minutes from choosing and paying! Items can also be delivered in a very quick manner via shipping. Love it when it arrives at my house, immediately sees if it fits! Thanks a lot for this awesome service

Date of experience: February 18, 2018
California
1 review
1 helpful vote
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I truly love their leggings that they sell because it is useful for me. As a dancer. Their tops are also great to partner for it whenever I need to practice. I will order more if I need them.

Date of experience: February 18, 2018
Michigan
1 review
1 helpful vote
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Those who doesnt have enough time to shop is always welcome here, and that also applies to me. My coworker invited me to try this platform out but Im sketchy about this at the very start. Just as my item arrived last week (The fit top dress I ordered), my trust rating for them went up and I am more likely to buy more again.

Date of experience: February 18, 2018
Iowa
1 review
1 helpful vote
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Thanks for the last order by the way, it went well, received the jacket I have ordered. Anyways, after that I have pinged all my ladies about this and they got interested. Im 100 percent sure that my name won't be shame because of the recommendation, fashion nova knows their thing. Keep it up!

Date of experience: February 18, 2018
Nebraska
1 review
1 helpful vote
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Fab and lit skinny jeans!
February 18, 2018

These jeans are on trend now and I dont want to be left out of the party! I ordered 3 different jeans and they were all lovely, never will be disappointed with fashion novas apparels! The best!

Date of experience: February 18, 2018
Missouri
1 review
1 helpful vote
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Competitive tops!
February 18, 2018

Unlike other brands out there, fashion nova has those who show off the beauty in any other ladies! I purchased a lot just last week and I love it! I wear them randomly any time of the day and they still look cute and great!

Date of experience: February 18, 2018
Washington
1 review
1 helpful vote
Follow Leah K.
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Their jackets are simply perfect for the upcoming holidays and I think I would buy some as gifts! Its still a long time but I gotta ready and order now. Very happy to know that they handle these packages well and I have no more worries on my next orders!

Date of experience: February 18, 2018
Pennsylvania
1 review
1 helpful vote
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Money well spent
February 18, 2018

I always look forward for my salary because I know that its fashion nova time! It helped a lot when it comes to cutting some costs in my monthly budget. The shipping they offer becomes handy because there are no extra fees or whatsoever. Completely discrete and honest, way to go!

Date of experience: February 18, 2018
California
1 review
1 helpful vote
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Thanks for the nice assist, I got no problem because of your nice presentation. This is a well-established site that promises a lot of things yet they can still make it happen. Thanks for that!

Date of experience: February 18, 2018
New York
1 review
1 helpful vote
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I worry less about my wardrobe over the last few years but now, I often get invited by a lot of friends to some occasions that I cant say no so, fashion nova is the site that I only trust when it comes to turnaround time and money. They deliver items very well, usually around 2 to 3 days which is perfect for me and my kids.

Date of experience: February 18, 2018
South Carolina
1 review
1 helpful vote
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Im worried in this because it was my very first transaction with fashion nova but it turns out that I need to worry more less since everything is under control by this brilliant company! I will def. Order more because of this first-hand experience.

Date of experience: February 18, 2018
Florida
1 review
1 helpful vote
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We all know that winter is coming and the best way to protect ourselves from the coldness it brings are sweaters! Lucky us, our trusted online shopping site has them, and sometimes, they offer great deals and discounts. I just snag one last week and it was satisfying, item arrived in one piece and more importantly, in time.

Date of experience: February 18, 2018
Ohio
1 review
1 helpful vote
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Thanks to fashion novas awesome shipping rates and I can make my items delivered in my house even though Im in beach! It is very convenient for a traveler like me to have a feature like this. Ty!

Date of experience: February 18, 2018
Michigan
1 review
1 helpful vote
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God given gift
February 18, 2018

Fashion nova is simple and easy to find! It actually widespread already across the net so there is a high chance that youll encounter one already. Mine was like a blessing, fashion nova ships my items all for free, without any charge at all!

Date of experience: February 18, 2018