Fashion NovaReviews 14,426
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From the business
Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
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Fashion Nova Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
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My items are so precious to me, they are all worth the prices I paid. I love how affordable everything is here. The delivery was super fast and on time, too.
This company is a bunch of scammers! They do not do returns and if you do choose to purchase a return label they will keep that money too and send you a fake return label that opens up as a bunch of code. Beware! This company needs to be sued!
The delivery services are very pleasing and the staff are quick to their feet in replying to my concerns. Thank yiu, Fashion Nova, I got my items on time.
I just bought the best denim over-alls here at fashionnov and I can't believe how affordable they were. I am in love with almost all the other denim variants, too.
The services here are so prompt and efficient, I got my items in just 2 days. The rompers look extra refreshing with the new floral designs and my tops are equally pleasing.
Good thing I have fashionnova to save me in my distress. Your one-day delivery is amazing. I like how convenient the services are.
Thanks for the fast replies. I appreciate how easy the steps to order are to follow. I love my tank tops and sneakers.
I just got the best pink shoes addition to my rack. It was so comfortable on my soles and very chic as well.
New adds to the sneakers collection got me so excited. I can't wait to get my orders this Friday. I bet they'll be as lovely as the ones I got before.
Bonnets are one of my joys in life and the best ones I have are from this shop. I'm onto scarves nowadays and just bought two over the weekend. Waiting for their arrival, I'm excited.
Their clothing sizes are all over the place, small sometimes fits big, large sometimes fits small... it's bad, I make as many returns as I do purchases. AND I have to pay to make the returns.
A lot of cool stuff and convenient delivery as well. My recent purchased items were such a babe, especially my glass sandals. Oh they were beautiful, alright.
I would go for oversized shirts anytime of the day. I love how I could find minimalistic designs here at fashionnova without hurting too much of my savings.
I am in love with FN's boyfriend hoodie. They're very comfy and fashionable, too. Even my boyfriend gets jealous, he wants one too.
The dresses that I bought two weeks ago showed just the right amount of skin I want to. It's my type of sexy through and through.
The tops here at FN are just my taste. The ruffle tops and offshoulders would be my favorites. I own almost 10 pieces of them, each,
Save yourself the money and disappointment and shop elsewhere. TRUST ME, it's not worth it. I've given them multiple tries, but I've had issues with every single order. Posting this because you can't submit reviews on their website, and I want people to know.
1. Customer service is horrible. You get a different person each time they reply to your email and almost all of them will give you a copy/paste response from the FAQ page without reading your message
2. I received defective products and they only gave me store credit, without refunding me tax or shipping, even when it's their fault!
3. There's extreme variations in sizes between products (they don't display the actual product reviews on their site, only review "stars")
4. They gave me the wrong store credit amount for my return (they don't do refunds, only store credit) and customer service would not help me. Again, I think most may be bots? Note: there's no phone # or chat box feature... even more shady
5. Bad quality! Not worth the price tag at all and not what you expect
Please don't support this company! They make it extremely difficult to do returns and impossible talk to an actual person from the company to resolve issues. All of their money clearly just goes to paying influencers and not caring about their actual customers.
I ordered a coat with big lapel which costs me almost $46.00. I received the order which I received after 15 days. The coat does not look like in the picture. I ordered Black and I got dark Blue. I ordered Large, I got a Medium. The coat looked ridiculous I could have sewn it myself and would look better. That coat should not be called a coat with its thin material and is not enough to warm me even in fall. That coat is going to be donated and I will never order from this company (from China) ever again! People beware and do not be stupid like me. Waste of money & wait.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members