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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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The rick plum color of the midi dress I bought from fashionnova really brought out my skin tone and the dress itself put a nice emphasis on my waist and the material is quite good and not cheap-looking.
I'm sensitive to the cold but I also still want to look fashionable, so I picked out great winter wear from fashionnova and found that there are a lot of different styles they can do with turtlenecks and sweaters.
I like having so much to choose from in fashion nova's extensive categories. There are a lot of great choices and picking just one is difficult sometimes, so I usually end up with two or more items than I originally planned.
How these people are still in business is beyond me. DO NOT BUY ANYTHING FROM THEIR ONLINE STORE. You do not get the option to cancel or return your order for a refund. What you get is a refund to buy something else from their store. Their clothes are inferior and their customer services sucks! HARD PASS.
Before I was a shopper at fashionnova I could actually feel my wallet judging me because of the ridiculous prices of the clothes I was willing to buy, but now both my wallet and I can rest easy because of fashionnova's affordable prices.
FashionNova never fails in their delivery schedules. I always get my orders on time so I have never been disappointed when I wait for my deliveries to come. The excitement doesn't fade.
I always have a great time shopping in fashionnova. I'm practically just sitting in front of the screen, but knowing that the outfits look just as good as they do in pictures, and you can trust the material, it's just as good as shopping in real life
The sweet deep sleep every hard working company employee deserves come to me much more easily with fashionnova's sleep rompers. The material feels cool and smooth on the skin.
My feet feel like they've been wrapped in fluffy bunnies when I wear Fashion Nova's fur slippers. I wear them all the time in the house and it's one of the things I look forward to when I get home.
Literally the most dishonest company. They sent me the wrong item then refused to let me send it back. They gave me a store credit for less than what I paid and really think I'm going to shop with them again.
This is not my first negative experience. In the past, they've send ripping clothing with zippers broken.
The only reason why they are still around is because of how heavily they market. If a company needs to advertise on every instagram account possible, you know their products are trash.
Beware! Warning! Seriously, I ordered these "Be My Motivation" black boots and upon trying them on, I thought they were on the wrong feet. Even though left pointed right and right pointed left, I thought my mind was playing tricks on me. Tried "changing" to the correct foot to only realize they were on the correct foot to begin with. Tried walking and looked like a fool. Went through the return process to only be informed I will receive store credit. I'm not buying anything else from this store so I want my money back. I pray this is a warning for future buyers from this store. Just go to your nearest Dillard's, Macy's, DFW, etc., for you will not endure this horrible experience.
I really loved fashion nova but I had an awful experience twice in a raw first I ordered a dress for my wife and it said it will talk about a week to shop out however it took them over 2 weeks and they ended up telling my they are out of stock and will refund me the money. Than about a month later my wife wants four dress from them so we were put the order order her didn't select the sizes yet and put the payment information to see how much it would be all we know the order is placed and we were unable to edit it. I emailed them immediately they told we can't edit any order but when you receive it just send it back to us and we will refund you and you will need to repurchase the right size. So I got the stuff and It said on the receipt said no refundable I emailed them again to check all I got was an robotic response no clear answers for my questions but they said they can refunds my dress and if they do there will be 50% deduction for restock fess. By far this is my worst online purchase ever never shopping here again.
Bought a bunch of stuff, every single item was terrible in person. Crappy and wrong sized stuff. Half of the items i bought were on sale so I could not return (that was partially my fault for not knowing that). Then they charge you $7.99 Shipping label JUST SO YOU CAN HAVE IN STORE CREDIT! I want my money back, this company is pathetic.
I can always count on Fashion Nova to provide me with wonderful daily attires. I feel like I can go on the days just matching the items I have on my wardrobe.
I am myself when I buy stuff here at FN, I feel like I'm most comfortable when I wear FN products. I can mix and match everything. The new jeans I bought were equally lovely as the ones before.
Fashionnova understands my fashion sense for years now. My best pieces are from this shop. Thank you for your services, my newly-purchased items are beautiful.
Unlike in other online shopping websites where I get lost in their pool of collections, here at FN, it is so easy to navigate my way through. The buttons are easy to use and the instructions are easy to follow when ordering.
Everything I love is here at fashionnnova, shoes, tops, jeans and dresses. They have the designs that I want. I am amazed at how easy it is to order here.
For a year now, I have been buying here at Fashion Nova and so far, the quality of the products are consistently good. Some things never change, continue your good services.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day