business logo of Fashion Nova

Fashion NovaReviews 14,426

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: info@fashionnova.com

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
799
shipping
854
returns
785
quality
773
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Illinois
1 review
0 helpful votes
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Plum midi dress
January 29, 2020

The rick plum color of the midi dress I bought from fashionnova really brought out my skin tone and the dress itself put a nice emphasis on my waist and the material is quite good and not cheap-looking.

Date of experience: January 29, 2020
Indiana
1 review
0 helpful votes
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Cold and cool
January 29, 2020

I'm sensitive to the cold but I also still want to look fashionable, so I picked out great winter wear from fashionnova and found that there are a lot of different styles they can do with turtlenecks and sweaters.

Date of experience: January 29, 2020
Wisconsin
1 review
0 helpful votes
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Great choices
January 29, 2020

I like having so much to choose from in fashion nova's extensive categories. There are a lot of great choices and picking just one is difficult sometimes, so I usually end up with two or more items than I originally planned.

Date of experience: January 29, 2020
California
1 review
0 helpful votes
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Worst. Company. Ever
January 29, 2020

How these people are still in business is beyond me. DO NOT BUY ANYTHING FROM THEIR ONLINE STORE. You do not get the option to cancel or return your order for a refund. What you get is a refund to buy something else from their store. Their clothes are inferior and their customer services sucks! HARD PASS.

Date of experience: January 29, 2020
Florida
1 review
0 helpful votes
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My wallet
January 29, 2020

Before I was a shopper at fashionnova I could actually feel my wallet judging me because of the ridiculous prices of the clothes I was willing to buy, but now both my wallet and I can rest easy because of fashionnova's affordable prices.

Date of experience: January 29, 2020
Missouri
1 review
0 helpful votes
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Fast delivery
January 29, 2020

FashionNova never fails in their delivery schedules. I always get my orders on time so I have never been disappointed when I wait for my deliveries to come. The excitement doesn't fade.

Date of experience: January 29, 2020
Texas
1 review
0 helpful votes
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I always have a great time shopping in fashionnova. I'm practically just sitting in front of the screen, but knowing that the outfits look just as good as they do in pictures, and you can trust the material, it's just as good as shopping in real life

Date of experience: January 29, 2020
North Carolina
1 review
0 helpful votes
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Sleep rompers
January 29, 2020

The sweet deep sleep every hard working company employee deserves come to me much more easily with fashionnova's sleep rompers. The material feels cool and smooth on the skin.

Date of experience: January 29, 2020
Texas
1 review
0 helpful votes
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Fur slippers
January 29, 2020

My feet feel like they've been wrapped in fluffy bunnies when I wear Fashion Nova's fur slippers. I wear them all the time in the house and it's one of the things I look forward to when I get home.

Date of experience: January 29, 2020
Canada
1 review
34 helpful votes
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AVOID
January 28, 2020

Literally the most dishonest company. They sent me the wrong item then refused to let me send it back. They gave me a store credit for less than what I paid and really think I'm going to shop with them again.

This is not my first negative experience. In the past, they've send ripping clothing with zippers broken.

The only reason why they are still around is because of how heavily they market. If a company needs to advertise on every instagram account possible, you know their products are trash.

Date of experience: January 28, 2020
Texas
1 review
0 helpful votes
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Beware! Warning! Seriously, I ordered these "Be My Motivation" black boots and upon trying them on, I thought they were on the wrong feet. Even though left pointed right and right pointed left, I thought my mind was playing tricks on me. Tried "changing" to the correct foot to only realize they were on the correct foot to begin with. Tried walking and looked like a fool. Went through the return process to only be informed I will receive store credit. I'm not buying anything else from this store so I want my money back. I pray this is a warning for future buyers from this store. Just go to your nearest Dillard's, Macy's, DFW, etc., for you will not endure this horrible experience.

Date of experience: January 27, 2020
New York
1 review
0 helpful votes
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Worst experience
January 27, 2020

I really loved fashion nova but I had an awful experience twice in a raw first I ordered a dress for my wife and it said it will talk about a week to shop out however it took them over 2 weeks and they ended up telling my they are out of stock and will refund me the money. Than about a month later my wife wants four dress from them so we were put the order order her didn't select the sizes yet and put the payment information to see how much it would be all we know the order is placed and we were unable to edit it. I emailed them immediately they told we can't edit any order but when you receive it just send it back to us and we will refund you and you will need to repurchase the right size. So I got the stuff and It said on the receipt said no refundable I emailed them again to check all I got was an robotic response no clear answers for my questions but they said they can refunds my dress and if they do there will be 50% deduction for restock fess. By far this is my worst online purchase ever never shopping here again.

Date of experience: January 27, 2020
Utah
1 review
0 helpful votes
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Crappy Clothes!
January 23, 2020

Bought a bunch of stuff, every single item was terrible in person. Crappy and wrong sized stuff. Half of the items i bought were on sale so I could not return (that was partially my fault for not knowing that). Then they charge you $7.99 Shipping label JUST SO YOU CAN HAVE IN STORE CREDIT! I want my money back, this company is pathetic.

Date of experience: January 23, 2020
Michigan
1 review
0 helpful votes
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Daily attire
January 23, 2020

I can always count on Fashion Nova to provide me with wonderful daily attires. I feel like I can go on the days just matching the items I have on my wardrobe.

Date of experience: January 23, 2020
Pennsylvania
1 review
0 helpful votes
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I am myself
January 23, 2020

I am myself when I buy stuff here at FN, I feel like I'm most comfortable when I wear FN products. I can mix and match everything. The new jeans I bought were equally lovely as the ones before.

Date of experience: January 23, 2020
Delaware
1 review
0 helpful votes
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Fashion sense
January 22, 2020

Fashionnova understands my fashion sense for years now. My best pieces are from this shop. Thank you for your services, my newly-purchased items are beautiful.

Date of experience: January 22, 2020
Texas
1 review
0 helpful votes
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Lost
January 22, 2020

Unlike in other online shopping websites where I get lost in their pool of collections, here at FN, it is so easy to navigate my way through. The buttons are easy to use and the instructions are easy to follow when ordering.

Date of experience: January 22, 2020
Florida
1 review
0 helpful votes
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Thank you
January 22, 2020

Thank you fashionnova for the super fast delivery and the discounts I got last weekend, I saved 50$ less my purchase, so great.

Date of experience: January 22, 2020
Missouri
1 review
0 helpful votes
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Everything I love
January 22, 2020

Everything I love is here at fashionnnova, shoes, tops, jeans and dresses. They have the designs that I want. I am amazed at how easy it is to order here.

Date of experience: January 22, 2020
New York
1 review
0 helpful votes
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Some things never change
January 22, 2020

For a year now, I have been buying here at Fashion Nova and so far, the quality of the products are consistently good. Some things never change, continue your good services.

Date of experience: January 22, 2020