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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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I love how easy it is to order clothes here at fashionnova. Other shops would be too much of a hassle with their order forms and such. Good thing I've got fashionnova.
It's amazing how Fashion Nova could improve in just one year. The delivery is faster than before and items are well-made for more affordable price ranges too.
I love everything here at fashionnova. I feel like they understand my style more than any other shops online. It's amazing.
The website is popping with my favorite colors, I love the palette, it's very refreshing to look at. The buttons are very easy to use, too.
Thanks fashion nova for the fast delivery. My items were wonderful, especially the high rise jeans with tattered sides. They fit me perfectly!
The staff here are very helpful, they make it easier to track my purchases online. I love it when I get little notifications from the site.
Some prefer white sneakers over black, but I don't. Best designs I bought was on last weekend's sale here at fashion nova. I love how unique they were and how comfy they are on my soles.
I have owned too many fashion nova items to last me months and I have added two more just this weekend. It's crazy I know.
I can never question the quality of goods fashion nova produces. They are just so good. I am enjoying my sunday dresses lately.
Sling bags never looked this chic. Fashion Nova never disappoints. My new black sequin mickey sling bag is everything I could ever hope for.
Leather belts here are cheaper than the ones in malls, and they're equally just as sturdy. I love how fashionable and functional they get.
I never go fancy with my eyeshadows but when I saw the glitter eyeshadow on sale here at FN last weekend, I knew I had to buy it. Cool stuff.
Prompt delivers and top quality dresses. I love how trendy my recent orders are, they came in a day earlier, btw. Thanks for that,
I had no problem with my deliveries whatsoever. That's how it always is with fashion nova. Thank you guys for the consistency.
I definitely love the pink satin top that I purchased here at fashion nova last weekend. It's affordable to top it off, too.
I was not a fan of blazers before until I purchased my first ever blazer here at Fashionnova. Now I'm adding two more light blue blazers to my wardrobe.
Fashion Nova trench coat is one of the best I ever owned. I love how nice the materials are and how comfortable they are when worn. It's perfect for the -ber months.
My friends always ask me where I get my ruffle tops, and I tell them about your shop. Services are consistent throughout the months I've been buying my stuff here.
I just got the new addition to my denim collection! Thank you so much for the fast delivery, fashion nova. Will definitely tell my friends about you guys.
No other jackets could top my new fashionnova hooded bomber. So beautiful and keeps me cozy. I love how smooth the texture of it was and the delivery was on time.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day