business logo of Fashion Nova

Fashion NovaReviews 14,430

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: info@fashionnova.com

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
871
value
804
shipping
859
returns
790
quality
778
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Texas
1 review
1 helpful vote
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Coat Style
March 14, 2018

The clothes style is very fashionable and modernized. I really love to shopping here. I highly recommend this website if you are a big fun of there style clothes:-))

Date of experience: March 14, 2018
Texas
1 review
1 helpful vote
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Accessories
March 14, 2018

The design you guys have on some are really nice and my best friends thinks its cute.It also make us spend more time together looking at stuff to see what we like and don't like. Thank you for all the things you done.

Date of experience: March 14, 2018
Texas
1 review
1 helpful vote
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Loving!
March 14, 2018

The spring collection are so tempting! The order process has now seem to be changed and whats more its faster than previous so loving it! And more importantly! The free shipping had just made my day... love you. Thank you so much!

Date of experience: March 14, 2018
North Carolina
1 review
4 helpful votes
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They used to be one of my faves. Since last December, not sure what happened but their customer service dropped. No returned emails, incorrect refunds, no callbacks, i can go on and on. Very disappointing as I really do like their clothes but the idea of dealing with them upsets me.

Date of experience: March 14, 2018
Maryland
1 review
1 helpful vote
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Love the selection
March 14, 2018

I love this website but they need to update their products more often. Every time I have ordered from them there is always one item that I order that says its available then within less than 24 hours it says the item is no longer available. Its very frustrating. Otherwise I love this site and what it offers to people who can't go to shop.

Date of experience: March 14, 2018
California
1 review
1 helpful vote
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Great Service
March 13, 2018

I like how they check for items in stock and if there isn't they fix your order for you and refund your money. The shipping is fast as well. I love what I've purchased so far. On my second round of shopping.

Date of experience: March 13, 2018
Illinois
1 review
1 helpful vote
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It was my first time shopping at Fashionnova and I was overwhelmed by the fantastic range of items offered. It was a very user-friendly website, with great photos and product references. I'd definitely be back soon to check out their new range

Date of experience: March 13, 2018
Illinois
1 review
1 helpful vote
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I have shopped with Fashionnova a few times now, and I can honestly say the service I have received has been stellar! There is an enormous range of products that are well categorized and easy to sort through. The quality of the products I have received have also been excellent. The checkout system works smoothly and is easy to navigate. So far Fashionnova has proven to be a store I will continue to visit.

Date of experience: March 13, 2018
District of Columbia
1 review
1 helpful vote
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Quality waiting for improvement Delivery very fast, good taste of fashion but the quality needs to be improved

Date of experience: March 13, 2018
California
1 review
1 helpful vote
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I really liked the clothing on here! It's so different from the clothes that i get from my mall where i live! It's clothing are so freaking cute! :D

Date of experience: March 13, 2018
Nebraska
1 review
1 helpful vote
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I love shopping at Fashionnova. There are so many different choices and unique fashions that I always want to buy more than I need. I only wish that there were more sizes that were a little bit larger so that I could find more things my size. Overall, very fun and easy website to shop with.

Date of experience: March 13, 2018
California
1 review
1 helpful vote
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Whenever my closet needs a fresh start, or I've got to replace a few fashion essentials I always go to Fashionnova. Browsing is convenient and simple, and delivery is prompt. Fashionnova saves all of my information so that I placing an order is always a breeze even if I don't use paypal. The clothing is always exactly as depicted and fits exactly as described. I'm always getting deals and coupons via email. And with styles so slick and dynamic, that's just a bonus.

Date of experience: March 13, 2018
Arizona
1 review
1 helpful vote
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I can always count on Fashionnova to have the cutest clothes, accessories, and bags! There's so much brands to choose from, from cute to sophisticated. The order is completely secure, and I can guarantee a safe delivery. I've ordered from this site many times before, and I've been satisfied so far. I wish I could just shop in a phsyical Fashionnova shop, not just a site though. I'd go there so much! I know they've opened up a store in CA, but hopefully they'll open more in more places! Thank you Fashionnova for providing such good clothing!

Date of experience: March 13, 2018
Ohio
1 review
1 helpful vote
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The perfect store!
March 13, 2018

Fashionnova has such a huge selection, and a lot of it is extremely affordable. Its super fashionable and cute stuff; I can always find what I'm looking for, and for really good prices.

Date of experience: March 13, 2018
Colorado
1 review
1 helpful vote
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Great place to shop
March 13, 2018

Endless amounts of clothes from different countries! Lots of cute things and prices aren't too bad especially when they go on sale!

Date of experience: March 13, 2018
Massachusetts
1 review
1 helpful vote
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LOVE THE FASHION
March 13, 2018

GREAT SITE, PERFECT NAVIGATION. MAKE EFFORT IN SHOWING EVERYTHING ABOUT WHAT I AM BUYING, NOW I WAIT TO TRY AND REVEIW

Date of experience: March 13, 2018
Connecticut
1 review
1 helpful vote
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A bit disappointing
March 13, 2018

I order from Fashion Nova when there are special occasions or when I feel like splurging and I never had problems in the past. I ordered the Jersey Tunic the other day and the order was confirmed, everything was fine. I was just waiting for the tracking number. But then I received an email saying that they are issuing me a refund instead because the shirt was out of stock. Imagine how disappointed I was. I really liked the shirt. It would have been okay if they refunded me with money which I can use to buy from another store, but they just gave me a Gift Card. Oh well, maybe Ill just look for something else to buy on the site.

Date of experience: March 13, 2018
Canada
1 review
2 helpful votes
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Fashion Nova has adorable clothing, but their two day shipping is a complete lie. I literally ordered nine dresses for an event and paid extra for two day shipping so I could have them on time. It has been two weeks and nine business days and I just received them... After my event has passed.

Date of experience: March 13, 2018
New York
1 review
1 helpful vote
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Life saver!
March 13, 2018

I have been searching for an appropriate dress for an upcoming occasion at my school and I was exhausting all of my options because I didn't like any of the ones I saw... until I found one on Fashionnova.com! I fell in love with a dress on there and bought it instantly. I know I will come back to this website whenever I am need of another outfit. Thank You Fashionnova!

Date of experience: March 13, 2018
Texas
1 review
3 helpful votes
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So Much Frustration!
March 13, 2018

The clothes are just ok. Out of the 7 items I ordered (totaling well over $500) (not including "2 day shipping" charges, more on this later) only 4 were decent, and only 2 fit as expected/properly. And this was after reading many reviews on the items first (which leads me to believe that most are fake)
But, now back to the 2 day shipping, but bothers me the absolute MOST, is the fact that they charge you, CHARGE YOU, for 2 day shipping, but you will not receive items for well over a week. Sometimes 3! The only way to contact them is through email, and when I asked how I could be charged for 2 day shipping but not actually see shipping for several weeks after, they responded by offering me a %20 coupon! And then, did the same thing the next time I ordered! SMFH! I'm sorry, writing this just made me angry all over again. Either send my stuff whenever you feel like it, and don't charge me, or continue to charge me but actually ship my items within 2 days! I hope you go out of business soon Fashion Nova, you'll deserve it!

Date of experience: March 13, 2018