On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The deals are great, clothes are super cute, and free shipping! Love love love! Website was fun to browse
Fashionnova has never let me down once so far! The clothes are super trendy and unique. I am able to wear a style that is different but cute. Thank you very much for a great experience with fashion!
Lots of choices, if there is a complaint it would be that there are too many to choose from. The size/color option was a bit confusing, had to wait for the page to reload your choice before you could add it to the shopping cart. But overall it was a good experience
My sister and I were attracted to the site because of their end-of-season sale, which advertised up to 80% off on selected items. I was so pleasantly surprised when I saw that a lot of their items were actually 80% off (and actually cute) unlike other sites where they have only three or four items on sale, only one of which is actually wearable. The prices are not too bad, and the quality seems good. I'm super excited for all our items to arrive.
I had a fun time browsing. I can't wait to get my clothes! I love how I can find so many fashion styles in Fashionnova
Website is a bit laggy, but other than that many options, and easy to use UI! Super excited for my clothes to come in :)
My sister and I, we saw many cute things but when we saw the sales of 80% without thinking we decided to order! There are many, many things, clothes, etc to choose! We just made an order. I hope it doesn't delay to arrive! We are excited with the order!^^
I think what I love the most is that the clothing selection has it's own theme, but still manages to have a huge variety at the same time. I was able to find cute, casual shirts on page, and then elegant and formal dresses on another. As a girl who loves to rock a range of fashion styles.
Every single item I see fits perfectly with my style, and I find myself saving so many items that I love even though I can't afford to buy them all! I just narrowed down my choices and placed an order for a skirt, a pair of matching sweaters for me and my boyfriend, and a shawl for my mother's birthday present <3
Normally, I would go to the mall and buy clothes that are a little pricey. BUT, after finding fashionnova I'm so happy with my purchase! :D The clothes and accessories are so affordable and there is FREE SHIPPING. Thank you fashionnova :)
Fashionnova has wide range of products to choose from, and they ship my package on time. I'm also satisfied with the products and I've yet to encounter any error with fashionnova..
I have made several purchases on Fashionnova. Some of the products are disappointing and lacks quality, but their customer service is superb. They handled my issues and complaints very well.
What I would like to see improvements on is whether items are in stock or not, or at least how many are left. I get disappointed whenever I have an eye on a particular item only to see that it is no longer available 2 days later. That would be much appreciated :)
I'm having a very good time shopping online it would be more helpful if there are more review of other purchasers on each product.
It's hard to find skinny jeans, let alone at a decent price. But fashionnova has a not only a large selection of skinny jeans, but they're also not too hard on the wallet!
I never see a great online shopping website like fashionnova. The price are affordable, great clothes, fashion-trends, I feel so comfortable while shopping here.! Payment method are fast and convenience. From now on, I'll shop at fashionnova more often!
I love how many fashion they have to choose from and they're all just adorable! Many of the items are pretty affordable as well! From the things that I have bought, I have not had any problems with the conditions or the process of buying. I love fashionnova :)
Honestly it can be daunting to order merchandise unseen from brands you had never previously heard of, but fashionnova makes the shopping experience very smooth and easy. If you actually look at the product dimensions and materials, look at all the photos, and read the reviews, you can get a pretty good idea of how well the product will fit you and how good the quality is.
Two thumbs up--fashionnova is a phenomenal site that brings cute, trendy, and affordable fashion. Free international 7-14 day shipping on a $25 purchase? Amazing.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day