business logo of Fashion Nova

Fashion NovaReviews 14,430

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: info@fashionnova.com

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
871
value
804
shipping
859
returns
790
quality
778
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Iowa
1 review
1 helpful vote
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Quick and Easy
April 29, 2018

This was my first time using fashionnova. I've heard of it through a couple of friends but never really gave it a try. I was looking for a cardigan, but because winter has ended where I live, it wasn't an easy task to find a cheap one... until I got on fashionnova. All I had to do was search cardigan enter my price range, and I was checking out my first two cardigans within the first ten minutes. I love fashionnova now and will be back for more.

Date of experience: April 29, 2018
Iowa
1 review
1 helpful vote
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All at one site
April 29, 2018

There will always be something that will suit your choice because they tend to have every trend. Sometimes I get a headache trying to choose from this site. Too many to choose from! It's all at one stop. You can literary do all your fashion shopping here. It's a good site for lazy people like me. Most of their inventory are good quality and fits well. You can find stylish coats here which can actually keep you warm. My favorites are the outerwear and boots categories.

Date of experience: April 29, 2018
New York
1 review
1 helpful vote
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I am a big fan of Fashionnova and had been dying to get my hands on their cute fashion styles. Yet, with difficulty trying to get my order go through, because of my address related. In the end I am still satisfy with the help to all my answer. I really appreciate the result and I am looking forward to try on the stuff I purchase. Fashionnova never fail to please me with what I am looking for.

Date of experience: April 29, 2018
New York
1 review
1 helpful vote
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I love it
April 29, 2018

I am a big fan of fashionnova. I'm really love it, there are various kinds of fashion for customer to choose and easy to buy just in 1 click...

Date of experience: April 29, 2018
Massachusetts
1 review
1 helpful vote
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I love their fashion and this website provides a lot of good choices to choose clothing from. I really like their service when I call them and they help me on whatever it is I am having trouble with.

Date of experience: April 29, 2018
Nevada
1 review
1 helpful vote
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I love the express shipping when you order 1-2 days shipping. And most importantly the sales. Sometime if you are lucky you will catch a good sale and reasonable price that you just can't resist.

Date of experience: April 29, 2018
Minnesota
1 review
1 helpful vote
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Regular buyer
April 29, 2018

I started shopping on fashionnova last year and love it so much that this is my only shopping mall. I can spend as much time as I want to and look over thousands of clothing. I don't think I will shop at the local name brand stores anymore.

Date of experience: April 29, 2018
Illinois
1 review
1 helpful vote
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Long time customer
April 29, 2018

They're quite good. Measurements are as described on the info page. Shipping can take a while but it tells you that when on the payment page so no surprises there.

Date of experience: April 29, 2018
Connecticut
1 review
1 helpful vote
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Great
April 29, 2018

Enables purchases of some overseas online malls with the possibility of free shipping. Great product specifics are supplied so you can buy items you actually want instead of taking guesses after looking a the pictures provided

Date of experience: April 29, 2018
Pennsylvania
2 reviews
0 helpful votes
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Excellent
April 30, 2018

Even thought i only get 2 day shipping it comes fast i love the way that the jeans fit and i will buy from them again only problem i have is that its hard to find the outfits that the celebrities wear

Date of experience: April 28, 2018
Nevada
1 review
7 helpful votes
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Never again
April 28, 2018

I recently bought a couple of items AFTER Paying they let me know that one of my items are out of stock, so they send a gift card because it wasnt shipped in 2 days here it is now 8 days later still not shipped been emailing and calling nothing and my birthday is in 2 days and that was my birthday outfit never dealing with them again.

Date of experience: April 28, 2018
Washington
1 review
1 helpful vote
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A trusted website
April 27, 2018

A trusted website! I buy from fashionnova all the time and am never disappointed. Quick and easy, just arrives in good time!

Date of experience: April 27, 2018
Texas
1 review
1 helpful vote
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Great
April 27, 2018

I've successfully made 2 orders already and one more incoming order. I'm quite satisfied with the products and so i'm looking forward to order more stuffs from this site in the future. :)

Date of experience: April 27, 2018
California
1 review
1 helpful vote
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I've made 1 successful order and 1 still on it's way to me. They have a very big selection to fashion, for very good prices. Although shipping cost can be much cheaper, I don't complain because their products are good!

Date of experience: April 27, 2018
Alabama
1 review
1 helpful vote
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It seemed like a good experience, website a little slow, I just ordered products haven't got any back yet so we'll see...

Date of experience: April 27, 2018
Maryland
1 review
1 helpful vote
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I absolutely love
April 27, 2018

I love how they give a lot of discounts and to top it off their customer service is the best! In the past there was an incident where some of the items that I ordered were no longer available, Fashionnova immediately informed me, refunded the money and even gave me a $5 coupon! =D

Date of experience: April 27, 2018
Ohio
1 review
1 helpful vote
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AMAZING shop
April 27, 2018

AMAZING shop, Love everything that shop sells! The quality is perfect just how I expected it to be and I just love the clothing, shoes, etc. one of my favorite shops to buy my things from.

Date of experience: April 27, 2018
New Mexico
1 review
1 helpful vote
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My favorite
April 27, 2018

Looked through a lot of different websites, but this is definitely my favorite. Great prices, great selection and variety of fashion clothes, one of the lowest prices for free shipping and overall great service. Fast shipping too, even on the standard selection.

Date of experience: April 27, 2018
Minnesota
1 review
1 helpful vote
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Very good service
April 27, 2018

The products are great and high quality. When I needed help, customer service came right away. Very good service.

Date of experience: April 27, 2018
Pennsylvania
1 review
7 helpful votes
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I've given them many chances and everytime I order something and spend over $75 to get 2 day shipping it takes at least two weeks for my stuff to arrive. I'm absolutely done shopping here, their customer service is trash, they hardly ever answer and when they do they don't do much for you. I've needed my current package for an event and its going on two weeks now with no package. I will NEVER order here or promote their business to my friends. They are terrible.

Date of experience: April 27, 2018