Fashion NovaReviews 14,430
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From the business
Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
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Fashion Nova Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
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I have been ordering from fashionnova for years and I love their products that is why i keep coming back. Also their costumer service is excellent!
I really wish they just had more items that would fit me. (I am typically a large or Extra Large) Thanks Fashionnova
I only ordered jeans and shoes so far. The jeans were top quality and fit well. The shoes ran small for the size. Im a size 6.5 - 7. I ordered a 7 and it was an inch shorter than my foot. So you need to order up a size. I didnt realise. Now I had to return. To return internationally it says to contact them but all customer service do is tell you the same process on the website. Annoying but ok. What killed me was the return shipping costs. It cost me $41.18AUD to return shoes worth $32.99USD with tracking... I debated was it worth it but lucky for me I get money back from PayPal.
So I warn you, be prepared for expensive return shipping if you get the wrong size or dont like your item because the return shipping address is a USA one which equals EXPENSIVE.
I wish FN set up a return system like BooHoo. For BooHoo, you pay a flat rate of $8.95 tracking. Yes, it goes to a return processing centre here in Australia but given how we Aussies love shopping, I know Fashion Nove have a lot of Aussie customers and could do the same. The return shipping costs has put me off buying from FN again. Which is a shame as I love the clothes. However, with clothes/shoe shopping online you are highly likely to want to return items. Soooo bear this in mind when buying from Fashion Nova.
Looking through this site i never expected to find such a great deal on this type of shoe. I am eagerly anticipating the arrival of my order.
I love fashionnova so much, it's one of my favorite online shops! Many complain about the sizing, but I'm always careful with my measuring and have never once experienced an issue; almost all of their clothes offer measurements. I've shopped with fashionnova many, many times and will continue to do so! They have the latest styles and the cutest clothes!
My favorite fashion style, but unfortunately I live in the US. Other websites that offer the type of clothes I like are either very limited or very expensive. Fashionnova is neither of these! I think I've found my new favorite store!
I get all of my clothes from fashionnova as that have everything you could ever want! Nice selection of cloths and great prices and discounts
I enjoy fashionnova because it offers a wide range of all fashion items I've fallen in love with! Shipping is fairly fast and products are great.
It's really great that they have so much stuff and ordering it is really simple. I get all of my clothes from fashionnova as that have everything you could ever want!
A lot of the items are great quality and great price, but be aware that some of the items may not look like the photos shown. Must read reviews! But great website for buying cute clothings. Would recommend to friends.
Never have been disappointed by anything, everything comes in perfect condition exactly like the pictures:)
I love fashionnova <3
Had an nice shopping experience everytime. Nice website and very large catalog of things from fashion clothes
Very satisfied with the offers and services provided by fashionnova. Great sales too, I barely have to go online to shop now. Wonderful website and great deals
Theyre a hot mess. I ordered jeans that were too big. Not only do you have to pay to ship them back (which is $10 but still), you also dont get a refund and only a credit. You cant even do exchanges, you have to send it back and then re order the right size. Its been over a week and I still do not have my credit. They dont have a customer support line and you can only email them which takes them days to respond. And to top it off, make sure you save your tracking number from UPS because they have no idea where your package is ever. Ive never had such a hassle ordering online and will definitely never order from them again. Oh and I almost forgot, I paid extra for overnight shipping so theyd be here in time for Post Malone, took them 4 days to get here. After tracking my package, it was delivered a week ago to their warehouse and I still have not received my credit. Seriously get it together.
I have never dealt with worse customer service IN MY LIFE. They sent me the completely wrong item so I contacted customer service and was told to return the item to them so that they could issue me a store credit. I was told that I would have to pay for the return shipping, but if I send them a picture of my shipping receipt that they would refund me. So I sent the item back and emailed customer service asking where to send the picture of my receipt. Now they are not answering my question because clearly they were never going to refund me. BIG LIARS. WORST CUSTOMER SERVICE EVER. AVOID THIS WEBSITE AT ALL COSTS OR BE PREPARED TO LOSE YOUR MONEY.
I am so happy with your store, seriously, IN LOVE. Thank you so so muh for beeing so nice, and for having excelent quality and wonderful clothes!
I love this site! Shipping does take a while but everything I've bought is of good quality. I love the unique clothes they carry, and for inexpensive prices!
My cousin once bought me a hat from here and I LOVED IT! I also really like the variety fashionnova provides to customers!
I've ordered from fashionnova before, and i was genuinely very pleased with all my purchases. I've just made another order and i'm very excited for it to arrive, i can't wait! Hope it goes as well as the first time :)
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members