business logo of Fashion Nova

Fashion NovaReviews 14,430

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
Write a Review

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: info@fashionnova.com

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
grey star
grey star
grey star
grey star
grey star

Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
871
value
804
shipping
859
returns
790
quality
778
This company does not typically respond to reviews

We monitor reviews for authenticity

Missouri
1 review
0 helpful votes
Follow Mary P.
Unfollow Mary P.
Share Review
Report Review

Your products are great and I have been satisfied with almost everything purchased.
A little too long in getting proofs from the time of order to commitment.

Date of experience: May 19, 2018
New York
1 review
0 helpful votes
Follow Hazel W.
Unfollow Hazel W.
Share Review
Report Review

I've used this company in the past and am glad to say that their quality and dedication to customer service has not changed in the past 2 years!

Date of experience: May 19, 2018
Illinois
1 review
0 helpful votes
Follow Susan W.
Unfollow Susan W.
Share Review
Report Review

My only online store i need. Dependable and awesome service. These guys perform over and above needed all the time 5 years now for us

Date of experience: May 19, 2018
New York
1 review
1 helpful vote
Follow Sharon F.
Unfollow Sharon F.
Share Review
Report Review

I have been using fashionnova for years and they have consistently met and/or exceeded my expectations on every order. Great selection, great sales, great customer service, and great value!

Date of experience: May 18, 2018
New York
1 review
1 helpful vote
Follow Lois H.
Unfollow Lois H.
Share Review
Report Review

One time I have ordered polo shirts to promote a new product that the we introduced in our business, the shirts came and the sizes were the sizes were a bit to big. They helped me and replaced the shirts and no cost. It was done real fast and I had the shirts in time. It was what you wish to have in a customer service.

Date of experience: May 18, 2018
Missouri
1 review
1 helpful vote
Follow Diane P.
Unfollow Diane P.
Share Review
Report Review

I have used fashionnova services in the last 2 years for embroidered shirts, fleece and such. Every time they had the best price. But the reason I keep calling back is the products is better then other companies I used in the past and the most important is the customer service are the best.

Date of experience: May 18, 2018
Arizona
1 review
1 helpful vote
Follow Tracy P.
Unfollow Tracy P.
Share Review
Report Review

I love fashionnova Shirt. The quality of the shirts is incredible and they have huge sales all the time. Whoever does their buying really knows shirts. They are the kind of quality you rarely find anymore in the stores. The material and durability is fantastic. So many online companies use "bait and switch" and send you some cheap knock-off of a real shirt. Not fashionnova; they ship the best quality and the shirts last. I tell everybody about them, because they're the best in the biz.

Date of experience: May 18, 2018
Maryland
1 review
1 helpful vote
Follow Wendy L.
Unfollow Wendy L.
Share Review
Report Review

I have purchased from fashionnovaon numerous occasions and have yet to be disappointed. I ALWAYS look forward to receiving my new or renewed items. My staff wears customized t-shirts, which give us a professional appearance. I couldn't be more satisfied!

Date of experience: May 18, 2018
Oklahoma
1 review
1 helpful vote
Follow Lila K.
Unfollow Lila K.
Share Review
Report Review

We just ordered some new shirts from fashionnova and they came out great! Reasonably priced- great quality and the price was affordable.

Date of experience: May 18, 2018
Tennessee
1 review
1 helpful vote
Follow Mona M.
Unfollow Mona M.
Share Review
Report Review

Beautiful Shirts
May 18, 2018

I have always been happy with the quality of stitching and product I get from fashionnova, which is why I've been a repeat customer for 2 years now.

Date of experience: May 18, 2018
Massachusetts
1 review
1 helpful vote
Follow Susan F.
Unfollow Susan F.
Share Review
Report Review

Quality
May 18, 2018

Everything about our purchase was correct. It did take a little longer than normal for us to receive our order but it was due to a back-order on one size of our shirts. Because of this minor inconvenience, we received one extra of the small shirts. Everyone loves the quality, material and everything. In fact, we will probably be making another order soon because more people have requested shirts now!

Date of experience: May 18, 2018
Washington
1 review
1 helpful vote
Follow Lena A.
Unfollow Lena A.
Share Review
Report Review

When they say that all products are guaranteed, they mean it! We ordered a Women's 3/4 sleeve T-shirt that fit UNTIL it was washed. I called fashionnova and they had a new one shipped almost INSTANTLY!

Date of experience: May 18, 2018
New York
1 review
1 helpful vote
Follow Gladys M.
Unfollow Gladys M.
Share Review
Report Review

I ordered a product and it came with the incorrect colors on it. They immediately sent out the correct ones, no questions asked.

Date of experience: May 18, 2018
Utah
1 review
1 helpful vote
Follow Roxanne H.
Unfollow Roxanne H.
Share Review
Report Review

So i ordered 2 items from fashion nova on the 6th of may, today is the 18th of may and i haven't received my items as yet, i sent Fashion Nova over 6 emails and haven't gotten a proper response from them, now the last email they sent they are blaming the Shipping agency, Ontrac is saying fashion nova sent them the shipping data but not the package and i should check with fashion nova to find out what happen to my package, i ask fashion nova to refund me my money and instead they are sending me these useless emails that doesn't make any sense to me, I've been shopping with Fashion nova for a few months now and this is my first horrible experience, there customer service stinks and they don't care about their customers and the value of ones hard earned dollar.

Tracking Results for D*******878, The package data was sent to OnTrac on 05/07/18 at 03:45AM, but we have yet to receive the package from the shipper.

Date of experience: May 18, 2018
Illinois
1 review
1 helpful vote
Follow Cindy T.
Unfollow Cindy T.
Share Review
Report Review

I have uses fashionnova on a number of occasions and have been pleased with the results every time. Prompt professional value

Date of experience: May 18, 2018
California
1 review
1 helpful vote
Follow Inez B.
Unfollow Inez B.
Share Review
Report Review

The fashionnova team made my job and last minute order very simple. The quality and sizing information was true to description on the site. Many thanks. I'll be back when I need another order.

Date of experience: May 18, 2018
California
1 review
1 helpful vote
Follow Grace G.
Unfollow Grace G.
Share Review
Report Review

I like the ability to mix and match most items and the ability to order custom pieces in low quantities. Perfect for small business owners. Any issues, they make it right. I highly recommend you use them!

Date of experience: May 18, 2018
California
1 review
1 helpful vote
Follow Teri P.
Unfollow Teri P.
Share Review
Report Review

Quality Product(s), fast service with reasonable pricing. Thank You for customizing the advertising to our needs, as well as offering great specials at the right times of the year.

Date of experience: May 18, 2018
Illinois
1 review
1 helpful vote
Follow Crystal V.
Unfollow Crystal V.
Share Review
Report Review

Outstanding Customer Service Department. They are always friendly and helpful. Quality shirts, great prices, and even better service!

Date of experience: May 18, 2018
Texas
1 review
1 helpful vote
Follow Cassandra M.
Unfollow Cassandra M.
Share Review
Report Review

The size I ordered was too small for me and customer service rep quickly took care of it and sent me the next size up. Also the new web design is much easier to use and order from!

Date of experience: May 18, 2018