business logo of Fashion Nova

Fashion NovaReviews 14,430

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: info@fashionnova.com

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
871
value
804
shipping
859
returns
790
quality
778
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Illinois
1 review
2 helpful votes
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Great experience
May 21, 2018

Ordering was easy and the item was just as described. It shipped out and I received tracking the same day so I knew when to be available to sign for it. I would recommend fashionnova to everyone.

Date of experience: May 21, 2018
Florida
1 review
1 helpful vote
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Fashionnova was amazing! Keeping in touch w/me constantly until all could be worked out. Very happy with the entire experience!

Date of experience: May 20, 2018
California
1 review
2 helpful votes
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Thank goodness
May 20, 2018

I love fashionnova because I get what I want with enough time to pay for it! I would say I am telling all my friends but I don't want the competition!

Date of experience: May 20, 2018
California
1 review
2 helpful votes
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Great experience
May 20, 2018

This was my first purchase, description was exact and communication was excellent and friendly. I will not hesitate to make another purchase and I do recommend fashionnova to anyone.

Date of experience: May 20, 2018
Massachusetts
1 review
1 helpful vote
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Tons of name brand jewelry, hand and travel bags, shoes and clothes. The staff is friendly and knowledgeable. Great prices. Why go anywhere else?

Date of experience: May 20, 2018
New Jersey
1 review
1 helpful vote
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Absolutely love my bag and will be a repeat customer! Beautiful bag came wonderfully packaged and sent fast. Love the layaway program too.

Date of experience: May 20, 2018
Wisconsin
1 review
1 helpful vote
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I had a great buying experience! The shoes were like new, and the packaging was exceptional. Shipping and communication were also excellent. I am such a huge fan of this store!

Date of experience: May 20, 2018
Illinois
1 review
1 helpful vote
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Been shopping with this fashionnova for about 2 years now... the best out there! Thank you Fashionnova!

Date of experience: May 20, 2018
South Carolina
1 review
1 helpful vote
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Trustworthy
May 20, 2018

Accurate descriptions, beautiful products, and fast shipping. Terrific place to shop. Reliable and honest

Date of experience: May 20, 2018
Georgia
1 review
1 helpful vote
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Loved my shopping experience with fashionnova! Easy ordering and prompt shipping I loved the item I got on fashionnova!

Date of experience: May 20, 2018
Ohio
1 review
0 helpful votes
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I love my purchase
May 20, 2018

I love my purchase! The staff were very accommodating and understanding. I most certainly will buy more when I can afford it.

Date of experience: May 20, 2018
California
1 review
1 helpful vote
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Promotions and products are very good. I love the quality of the t-shirts I got lately and came perfect!. I believe they do whatever they can to make sure you are 1000% satisfied.

Date of experience: May 20, 2018
Washington
1 review
1 helpful vote
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I've been using fashionnova for years to outfit my employees. The clothes have always been good quality. I like the professional look gives our staff. Pricing can't be beat. Highly recommended.

Date of experience: May 20, 2018
Wisconsin
1 review
1 helpful vote
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Buy HERE!
May 20, 2018

Have been buying business attire here and I am always completely satisfied with the products that fashionnova carries and sells at amazing prices. On top of that I have received several free bucks to spend by referring other associates to them.

Date of experience: May 20, 2018
District of Columbia
1 review
1 helpful vote
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Excellent work
May 20, 2018

I have been using fashionnova shirt company for a number of years and have found the quality and timely delivery is excellent. I would not hesitate to recommend their services to anyone.

Date of experience: May 20, 2018
Texas
1 review
1 helpful vote
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I absolutely love everything I've purchased from our friends at fashionnova!, I get email notices of sales periodically that make a good deal a good deal better. Kuddos to fashionnova!

Date of experience: May 20, 2018
GB
1 review
2 helpful votes
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Now Ive heard thousands of reviews about fashion nova, a lot were good some were bad. Personally for me I would never shop there again. I order over £150 worth of clothes from there and its needed to be shipped to the UK (where I live). When I got it I was astonished to find that the clothes online (the pictures of the models) are completely to the actual clothes. First of all, there were many items that I paid for and didnt get and were replaced with completely different items that I didnt even want. The worst part is that the clothes that I actually did order was of extremely bad quality. On top of that, I emailed customer services and was told that they dont do refunds, only store credit. Also I was told that I had to pay for shipping to give back the clothes that I didnt even order. Worst company tbh, dont let these fake celebrity and endorsements trick you into thinking they are actually a good company.

Date of experience: May 20, 2018
Georgia
3 reviews
2 helpful votes
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They didnt send half my order & ive emailed them 3 times regarding this matter and they havent gotten back to me! It has been almost 7 days! No response no nothing! Ive had one problem with them before and it turnout it was the USPS fault. The shoes fell out the bag because fashion nova didnt properly seal the bag like they usually do. Im going the legal route next because I paid them almost $400 for this order. Im starting not to like them since they started giving away their clothes to any and everyone on IG. Its starting to look the Rainbow shopper. Real talk

Date of experience: May 20, 2018
Mexico
1 review
0 helpful votes
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I was very excited about my first purchase, I ordered for the first time from their website on April the 8th and I still havent gotten my package. I chose international shipping to Mexico which says it only takes 10 days, its been over a month now!

Date of experience: May 19, 2018
Georgia
1 review
0 helpful votes
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Very good service
May 19, 2018

Very good service, Product quality is good, prices are good, service is excellent thank you Fashionnova!

Date of experience: May 19, 2018