Fashion NovaReviews 14,430
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From the business
Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
Business Highlights
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Customer Service
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Fashion Nova Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
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Excellent customer service. The products are exactly as they appear online. Prompt shipping! Love their products!
A great selection at reasonable pricing with excellent customer service. Completely satisfied with my purchases.
I enjoyed working with fashionnova. Although I had to return my item there was a very speedy credit given. I like this company.
I don't always write reviews, good or bad. Sometimes i feel its necessary and this is one of those times. So far we have ordered 3 times. I have to say, the 1st time we ordered and it went off without a hitch. Online ordering was super simple, and the item arrived a day earlier than i had expected. It was the wrong size (our fault) we did not ship it back so i cannot comment on the return process. Although now heading closer to my daughters event, we had to yet again place the order for a different size. This time I had to pay for extra shipping to expedite the item. The item never shipped and now it was after my extra cost shipping date. I emailed them and they quickly replied with a generic email that basically said "shipped", ad then the next day or 2 we had the item. We assumed it was a fluke thing and moved on and she was very happy with the item itself. Now this is when my review might go bad, kind of. Just last night I found out my daughter ordered here on her own back in March. She told me because her orders has not come yet. St off, oneof her items in her order was out of stock. They are not crediting back her credit card, and they told her store credit only. I can see a return being store credit, but if an item is out of stock and you realize this after the order is placed, hen a full refund should be given, but we will let that go. I had to email them today over 2 months later for when her order was placed and I got that generic email again that says "your item has been shipped". I am not looking for excuses and an explanation won't change the fact that someone "dropped the ball" in their company, but it might have an influence on whether or not we choose to order again. Not to mention they are holding money that is not theirs forcing us to order again.
Pro: so far the item(s)s we have received we are happy with as far as quality and fit
Con: 2 separate orders i have to chase them down to get them to ship even after we spend extra shipping cost for expedited shipping
Pro: when i do email I have gotten a prompt response and so far followed through with what their response stated
Con: store credit only even if it was out of your control with being the item was out of stock after it was accepted into the shopping cart
I wouldn't say not to order from here, just be sure to follow up with order and don't order if you need something last minute.
Returned items via UPS 4/2/2018 fashion nova received the items 4/6/2018. I still havent received my full credit for the returned merchadise.
USPS IS THE WORST EVER! JUST TRIED TO GIVE THEM ONE MORE CHANCE BUT THEY MAKE ME SICK... Terrible customer service... So disappointing. I have given Fashion Nova so many chances. Each time I've been disappointed and each.
Great service and fast shipping! The call line was helpful answering my questions. Thank you fashionnova!
Absolutely the best store for quality products! My 3rd purchase. Shipped and delivered as promised. The best store ever!
Merchandise was accurately described and photographed. Order was processed and delivered promptly. I would absolutely purchase again.
The wear on it is what I would have expected from tossing it in my purse for a week. The inside is absolutely flawless, I cannot believe someone else actually used this wallet. I am definitely shopping again, and recommending to my friends.
Very easy to order and delivered overnight for friend's birthday... Wonderful like new bag! I always get the best items on here!
Love my purchase. Price was very acceptable. Customer service was extremely helpful, went above and beyond.
Quick and beautiful product! Came quicker than expected and in better shape than would have figured.
They will not not give me my store credit. Been over a month for damaged items they sent ME! No one to reach over the phone or email.
Quick and easy transaction, prompt delivery. Item as described in great condition. It was a very nice experience.
Fashionnova is Beautiful! Great choice with reasonable pricing. Truly appreciate your site. Gratitude.
I've bought from fashionnova twice online and both were great experiences. The first bag I bought, while beautiful and came as-described, did not fit in my my lifestyle and the return process was easy. My most recent purchase was another seamless transition. The bag came quickly and safely packaged. Very pleased with this company and will be glad to shop with them again!
Thoroughly enjoyed this transaction. Excellent communication with sales associate. Speedy shipping. Product was exactly as described. I have them bookmarked and in my favorites list. I would do business with them again with no hesitation
I could not believe how quickly my selection arrived! Thrilled with the item and service. So was our very pregnant daughter in law with her gift!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members