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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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FANTASTIC! IM SO IMPRESSED, WORDS CANNOT DESCRIBED HOW HAPPY I AM WITH MY PURCHASE. My experience was so wonderful and easy, you will not be sorry for trying this fashionnova, Im hooked.
Everything was lovely. My bag was as described on the website. Delivery was so fast! Great customer service!
Beautiful bag. Just as described. Fast shipping. All at a great price. Authentic! Reasonable! Fast! Would recommend Couture!
Lots of stylish clothes to choose from, customer service is very fast and reliable, received my t-shirts in the respected time frame and quality is excellent.
I love them. I see perfect. Great quality. Great fit and great price! Im very pleased Great Job Fashionnova!
I have been purchasing pants from them for the past few years and they haven't disappointed. Good Job!
Fast delivery and exceptional quality for the price I paid. Excellent customer service! Thank you fashionnova!
Best customer service! Someone stole or lost my order during the shipping and I had the chance to reorder them for free! I would recommend fashionnova to everyone!
Ive ordered multiple times and this time I wasnt completely happy with the shoes I received, and they gave me a coupon code!. So impressed with this company. Highly recommended.
Very satisfied with the price. Customer service, and product also excellent. This is how I will be buying my clothes and I will recommend to friends and family
Customer service representatives are great! I had someone who was very sweet! Thank you Fashionnova!
I don't think I will order clothes from anywhere else again. This website makes quality affordable fashion clothes for everyone! I've ordered six item total and I love all of them!
Excellent service with ordering boots for my 19 year old daughter! They fit perfectly for a great price! Highly recommend!
Great customer service, great product selection, great tack shop! Id definitely buy from them again soon. And I love their rewards program!
They have great sales from time to time! What I love about this website is the good deal on free shipping. Each items have a certain shipping prep days but usually all my items come in between 2.5 weeks 3.5 weeks. Since I usually purchase my items in a bulk, that is why it takes few weeks. Great place to look into buying holiday or birthday gifts since they are affordable and pretty!
I ordered from Italy with express delivery. Customer service is really excellent and shipping very fast! In 3 days my package arrived! I am very satisfied and I definitely will buy again from fashionnova.
Really good selection of products, I've found almost every product that I've been looking for on fashionnova. Definitely my no. 1 online store!
I have made four orders from this site and I have not had any problems at all so far. It takes at least 3 weeks for shipping and one time one of the products I ordered were late so my order took a while to arrive. But that does not matter that much to me.
This site is perfect for everyone, there's affordable stuff as some pricey one. It has a variety of things you can buy from clothes. It's easily understandable and once you enter the site it will be hard to leave without shopping. They also provide a free daily gift to add to your shopping bag *^*. I recommend fashionnova to everyone.
Easy to order from but website is tricky to navigate, for example selecting sizes in categories sometimes does not show up. Everything had good pictures and descriptions though, so happy for that.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day