business logo of Fashion Nova

Fashion NovaReviews 14,430

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: info@fashionnova.com

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
871
value
804
shipping
859
returns
790
quality
778
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Ohio
1 review
1 helpful vote
Follow Lila G.
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FANTASTIC! IM SO IMPRESSED, WORDS CANNOT DESCRIBED HOW HAPPY I AM WITH MY PURCHASE. My experience was so wonderful and easy, you will not be sorry for trying this fashionnova, Im hooked.

Date of experience: May 27, 2018
Colorado
1 review
1 helpful vote
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Everything was lovely. My bag was as described on the website. Delivery was so fast! Great customer service!

Date of experience: May 27, 2018
California
1 review
1 helpful vote
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Beautiful bag. Just as described. Fast shipping. All at a great price. Authentic! Reasonable! Fast! Would recommend Couture!

Date of experience: May 27, 2018
Oregon
2 reviews
1 helpful vote
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Amazing
May 27, 2018

Lots of stylish clothes to choose from, customer service is very fast and reliable, received my t-shirts in the respected time frame and quality is excellent.

Date of experience: May 27, 2018
Massachusetts
1 review
1 helpful vote
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I love them. I see perfect. Great quality. Great fit and great price! Im very pleased Great Job Fashionnova!

Date of experience: May 27, 2018
Georgia
1 review
1 helpful vote
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I have been purchasing pants from them for the past few years and they haven't disappointed. Good Job!

Date of experience: May 27, 2018
New York
1 review
1 helpful vote
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Fast delivery and exceptional quality for the price I paid. Excellent customer service! Thank you fashionnova!

Date of experience: May 27, 2018
Ohio
1 review
1 helpful vote
Follow May R.
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Best customer service! Someone stole or lost my order during the shipping and I had the chance to reorder them for free! I would recommend fashionnova to everyone!

Date of experience: May 27, 2018
California
1 review
1 helpful vote
Follow Krystal M.
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Ive ordered multiple times and this time I wasnt completely happy with the shoes I received, and they gave me a coupon code!. So impressed with this company. Highly recommended.

Date of experience: May 27, 2018
Colorado
1 review
1 helpful vote
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Very satisfied with the price. Customer service, and product also excellent. This is how I will be buying my clothes and I will recommend to friends and family

Date of experience: May 27, 2018
Ohio
1 review
1 helpful vote
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Customer service representatives are great! I had someone who was very sweet! Thank you Fashionnova!

Date of experience: May 27, 2018
California
1 review
1 helpful vote
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I don't think I will order clothes from anywhere else again. This website makes quality affordable fashion clothes for everyone! I've ordered six item total and I love all of them!

Date of experience: May 27, 2018
Illinois
1 review
0 helpful votes
Follow Naomi M.
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Excellent service with ordering boots for my 19 year old daughter! They fit perfectly for a great price! Highly recommend!

Date of experience: May 26, 2018
California
1 review
1 helpful vote
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Great customer service, great product selection, great tack shop! Id definitely buy from them again soon. And I love their rewards program!

Date of experience: May 26, 2018
Ohio
1 review
1 helpful vote
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They have great sales from time to time! What I love about this website is the good deal on free shipping. Each items have a certain shipping prep days but usually all my items come in between 2.5 weeks 3.5 weeks. Since I usually purchase my items in a bulk, that is why it takes few weeks. Great place to look into buying holiday or birthday gifts since they are affordable and pretty!

Date of experience: May 26, 2018
California
1 review
1 helpful vote
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Fantastic!
May 26, 2018

I ordered from Italy with express delivery. Customer service is really excellent and shipping very fast! In 3 days my package arrived! I am very satisfied and I definitely will buy again from fashionnova.

Date of experience: May 26, 2018
California
1 review
1 helpful vote
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Really good selection of products, I've found almost every product that I've been looking for on fashionnova. Definitely my no. 1 online store!

Date of experience: May 26, 2018
Massachusetts
1 review
1 helpful vote
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Love this site
May 26, 2018

I have made four orders from this site and I have not had any problems at all so far. It takes at least 3 weeks for shipping and one time one of the products I ordered were late so my order took a while to arrive. But that does not matter that much to me.

Date of experience: May 26, 2018
California
1 review
1 helpful vote
Follow Genevieve L.
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This site is perfect for everyone, there's affordable stuff as some pricey one. It has a variety of things you can buy from clothes. It's easily understandable and once you enter the site it will be hard to leave without shopping. They also provide a free daily gift to add to your shopping bag *^*. I recommend fashionnova to everyone.

Date of experience: May 26, 2018
New York
1 review
1 helpful vote
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Easy to order from but website is tricky to navigate, for example selecting sizes in categories sometimes does not show up. Everything had good pictures and descriptions though, so happy for that.

Date of experience: May 26, 2018