business logo of Fashion Nova

Fashion NovaReviews 14,430

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: info@fashionnova.com

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
871
value
804
shipping
859
returns
790
quality
778
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California
1 review
1 helpful vote
Follow Ruby A.
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Lots of beautiful goods, nice customer services, love it. I always receive my orders and always satisfied with them

Date of experience: May 28, 2018
Minnesota
1 review
1 helpful vote
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Diversity products
May 28, 2018

Diversity products with lot of promotions. I love shopping here coz they has a good service. However, be carefully when you want to buy clothes coz some clothes will have cheap material.

Date of experience: May 28, 2018
California
1 review
1 helpful vote
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Great company
May 28, 2018

Great company, good service. Would recommend to my friends. Very easy shopping for cute items, and easy to pay with paypal.

Date of experience: May 28, 2018
Texas
1 review
1 helpful vote
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Great prices and great product selection. I hope my sister likes the gift I got her as much as I think she will. :)

Date of experience: May 28, 2018
New York
1 review
1 helpful vote
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Amazing
May 28, 2018

Ever since i discovered fashionnova, it's been my go-to online shopping website. They've got the cheapest prices and the quality of their stuff is amazing! Will keep using fashionnova!

Date of experience: May 28, 2018
Florida
1 review
1 helpful vote
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Trustworthy site my ad blockers didn't detect anything suspicious. Thanks, the shipping is so slow that why i gave it a 4 instead of 5 star.

Date of experience: May 28, 2018
Texas
1 review
1 helpful vote
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Pretty Good Shop
May 28, 2018

I haven't had any bad experiences at all with fashionnova! I have used them for both clothing and everything has been great. The site and app are easy to navigate, and the stuff is pretty good!

Date of experience: May 28, 2018
Tennessee
1 review
1 helpful vote
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Great experience!
May 27, 2018

Item just as described, fast shipping, very pleased with ease of transaction. Great experience! Beautiful, authentic and fantastic price!

Date of experience: May 27, 2018
Washington
1 review
1 helpful vote
Follow Ernestine R.
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Five Star Service earns a five star review! I make a LOT of purchases online. This transaction was flawless from start to finish. HIGHLY recommend.

Date of experience: May 27, 2018
Arizona
1 review
1 helpful vote
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Excellent service! You can trust these people. Excellent clothes. Quick, shipping, hassle free, amazingly easy an great prices!

Date of experience: May 27, 2018
California
1 review
1 helpful vote
Follow Stacy D.
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Thank you fashionnova for the excellent customer service! I look forward to future "finds" on your site.

Date of experience: May 27, 2018
Colorado
1 review
1 helpful vote
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I am very satisfied that I found fashionnova! I have recently used this site and will continue to do so! The items are true to the on-line description and were mailed
Free of charge in a timely manner.

Date of experience: May 27, 2018
California
1 review
1 helpful vote
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Excellent company
May 27, 2018

The product we ordered was exactly as per the advertised description and arrived very speedily. I would not hesitate to use this company again or recommend them to others.

Date of experience: May 27, 2018
Alabama
1 review
1 helpful vote
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Great product
May 27, 2018

Item was just as described. Unfortunately it didn't work for me so I was very happy with the return policy. I am looking at another purchase.

Date of experience: May 27, 2018
New York
1 review
1 helpful vote
Follow Lela M.
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Amazing shoes!
May 27, 2018

I recently brought a vintage shoes and was very well surprised! The item was clean and looks as wonderful today as it was when first created. I am so grateful as the purchase is a gift to my teenage niece and I know she will love it too!

Date of experience: May 27, 2018
Georgia
1 review
1 helpful vote
Follow Rosemary E.
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Shoes were a great price and needed very minimal work before I considered them wearable. I would definitely recommend their site to anyone and I will also be back to purchase more items.

Date of experience: May 27, 2018
Massachusetts
1 review
1 helpful vote
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So much!
May 27, 2018

So much! Finally i have found this service! You are one of the best! Exactly what I was looking for and also precisely as pictured!

Date of experience: May 27, 2018
Maryland
1 review
1 helpful vote
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Only other thing was the discount. Listed as 10% off, shown as 10% off, even on my Receipt, but the total didn't take the full 10% off because it "maxes at $50". Kind of disappointing. The bag itself though is in real nice shape, absolutely authentic, we will be happy with it. Thanks.

Date of experience: May 27, 2018
Ohio
1 review
1 helpful vote
Follow Thelma M.
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Good overall transaction. I delayed the shipment because I was out of town, then called to try to have it shipped to another address as we were going to gift it to family

Date of experience: May 27, 2018
Massachusetts
1 review
1 helpful vote
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Glad i found your website on facebook. I am very happy with my order. And they delivered so fast. Sure i gonna purchase another purse...

Date of experience: May 27, 2018