On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was interested in some products, but didn't want to by them all at once. I love the fact that fashionnova has sample.
Always great service, clothes with good quality, but each time I commanded there was a fabrication mistake on one of my clothe. It's kinda of irritating.
Great store! I love all the items sold by fashionnova! Surely it's my style! So many popular products, first time to buy here. I don't know the quality yet...
First time ordering from fashionnova! Lots of products, lots of reviews to check over my products before purchasing which gives me peace of mind. A lot of the clothes seem smaller than advertised however so a little nervous.
Fashionnova is one of my favorite stores to shop online from. I absolutely love it! Trustworthy and the quality of the clothes is good. I have made several orders from this website over the last couple of years and haven't regretted it one bit. My sister is now hooked on the site too and loves their products and clothing.
I saw an ad that says 10% off for first time customers but was mislead because you had to buy $50 worth of items before you get the 10% off. The ad didn't say anything about the $50.
Overall, the quality of the products was good, given the low prices. I ordered around the holiday season so it was only natural that the delivery process took a long time.
I can finally purchase things in here, I'm really happy. The things it offers are so pretty, it's always a pleasure to visit the site. Also, support is really nice and helpful. Thank you!
The choice of clothes is very good. Waiting for the products eagerly. It's awesome for foreign students who wants to buy creative style clothes
It's the third time I am ordering here and I always got a great service. No delays, very good client service, and great products.
It is easy to navigate around the website and majority of what you need can be easily found. Store has a range of items available at reasonably priced.
The shipment is not that long for a company which is based in, basically, the complete opposite of the world so that's really good. I would recommend fashionnova to all of my friends without hesitation.
Excellent website with a lot of choice and many pictures to figure out what the products really look like. We can find a very large range of clothes and accessories at an adorable price, It makes a plus for a website.
My first purchase was amazing. It came within 2 weeks and the quality of the products were good. I will order again soon!
I've never had a bad experience with ordering from fashionnova. They have such cute clothes that I like a lot more than clothes I can find at local stores here!
Just placed my first order, and had a very pleasant experience on the website. Their sizing information was especially helpful, as it is specific to each item rather than the generic size chart many websites use.
Was very happy with my initial order with Fashionnova, hence the repeated order! Pricing, stock variety and order comes thru as described.
Ordered a lot of items some were too small, one was defective and one never arrived.
O item ne was out of stock and rather than issuing a credit card credit, they issued a store credit. One item was defective and they wont issue full refund and one never came and they state you have to let them know with 2 days of recieving order that it didnt arrive even though things came at muliple times. How were we to know it wouldnt arrive with in the new week or 2. It was during xmas. Worst company ever to do business with very disappointing. Had to email over 10 times to get any type of refund They still owe me money. They dont answer the phone either. Waste of time. Keep you on hold.
I love this website! It's a wide range of cheap fashion products you can choose from. Why wouldn't you like it?
Great company! I'm excited to get my package and you don't have to worry about some products missing or something like that.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day