business logo of Fashion Nova

Fashion NovaReviews 14,430

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: info@fashionnova.com

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
871
value
804
shipping
859
returns
790
quality
778
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Pennsylvania
1 review
1 helpful vote
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Sample run
May 26, 2018

I was interested in some products, but didn't want to by them all at once. I love the fact that fashionnova has sample.

Date of experience: May 26, 2018
Iowa
1 review
1 helpful vote
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Great service
May 26, 2018

Always great service, clothes with good quality, but each time I commanded there was a fabrication mistake on one of my clothe. It's kinda of irritating.

Date of experience: May 26, 2018
Florida
1 review
0 helpful votes
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Great store!
May 26, 2018

Great store! I love all the items sold by fashionnova! Surely it's my style! So many popular products, first time to buy here. I don't know the quality yet...

Date of experience: May 26, 2018
Ohio
1 review
1 helpful vote
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First time ordering from fashionnova! Lots of products, lots of reviews to check over my products before purchasing which gives me peace of mind. A lot of the clothes seem smaller than advertised however so a little nervous.

Date of experience: May 26, 2018
Rhode Island
1 review
1 helpful vote
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Great
May 26, 2018

Fashionnova is one of my favorite stores to shop online from. I absolutely love it! Trustworthy and the quality of the clothes is good. I have made several orders from this website over the last couple of years and haven't regretted it one bit. My sister is now hooked on the site too and loves their products and clothing.

Date of experience: May 26, 2018
California
1 review
1 helpful vote
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I saw an ad that says 10% off for first time customers but was mislead because you had to buy $50 worth of items before you get the 10% off. The ad didn't say anything about the $50.

Date of experience: May 26, 2018
Missouri
1 review
1 helpful vote
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Overall, the quality of the products was good, given the low prices. I ordered around the holiday season so it was only natural that the delivery process took a long time.

Date of experience: May 26, 2018
Minnesota
1 review
1 helpful vote
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I can finally purchase things in here, I'm really happy. The things it offers are so pretty, it's always a pleasure to visit the site. Also, support is really nice and helpful. Thank you!

Date of experience: May 26, 2018
California
1 review
1 helpful vote
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It's awesome
May 26, 2018

The choice of clothes is very good. Waiting for the products eagerly. It's awesome for foreign students who wants to buy creative style clothes

Date of experience: May 26, 2018
North Carolina
1 review
1 helpful vote
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It's the third time I am ordering here and I always got a great service. No delays, very good client service, and great products.

Date of experience: May 26, 2018
Indiana
1 review
1 helpful vote
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It is easy to navigate around the website and majority of what you need can be easily found. Store has a range of items available at reasonably priced.

Date of experience: May 26, 2018
Illinois
1 review
1 helpful vote
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The shipment is not that long for a company which is based in, basically, the complete opposite of the world so that's really good. I would recommend fashionnova to all of my friends without hesitation.

Date of experience: May 26, 2018
Ohio
1 review
1 helpful vote
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Excellent website
May 26, 2018

Excellent website with a lot of choice and many pictures to figure out what the products really look like. We can find a very large range of clothes and accessories at an adorable price, It makes a plus for a website.

Date of experience: May 26, 2018
Michigan
1 review
1 helpful vote
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My first purchase was amazing. It came within 2 weeks and the quality of the products were good. I will order again soon!

Date of experience: May 26, 2018
Texas
1 review
1 helpful vote
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I've never had a bad experience with ordering from fashionnova. They have such cute clothes that I like a lot more than clothes I can find at local stores here!

Date of experience: May 26, 2018
California
1 review
1 helpful vote
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Just placed my first order, and had a very pleasant experience on the website. Their sizing information was especially helpful, as it is specific to each item rather than the generic size chart many websites use.

Date of experience: May 26, 2018
Texas
1 review
1 helpful vote
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Was very happy with my initial order with Fashionnova, hence the repeated order! Pricing, stock variety and order comes thru as described.

Date of experience: May 26, 2018
Florida
1 review
2 helpful votes
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Ordered a lot of items some were too small, one was defective and one never arrived.
O item ne was out of stock and rather than issuing a credit card credit, they issued a store credit. One item was defective and they wont issue full refund and one never came and they state you have to let them know with 2 days of recieving order that it didnt arrive even though things came at muliple times. How were we to know it wouldnt arrive with in the new week or 2. It was during xmas. Worst company ever to do business with very disappointing. Had to email over 10 times to get any type of refund They still owe me money. They dont answer the phone either. Waste of time. Keep you on hold.

Date of experience: May 25, 2018
California
1 review
1 helpful vote
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I love this website! It's a wide range of cheap fashion products you can choose from. Why wouldn't you like it?

Date of experience: May 25, 2018
Florida
1 review
1 helpful vote
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Great company!
May 25, 2018

Great company! I'm excited to get my package and you don't have to worry about some products missing or something like that.

Date of experience: May 25, 2018