I have been trying to contact FashionNova for weeks about a package that a third party stated was delivered. The company is not a reputable company for delivery. I was told via email that I would not receive a refund or my items would be replaced, but I am having to pay something I never recieved. Please reconsider who's delivering your packages because LSO in Texas sucks. I have reached out to you guys and LSO and no one knows where my package is I have to pay over a $100 bucks for items and you will not make no one accountable for the lost package.

The customer service delivery of Fashion Nova is unacceptable. I made a recent order and purchased matching outfits for a birthday party and paid for expedited shipping. Unfortunately, the package came three days after the expected delivery date. This resulted in me purchasing more expensive outfits for the occasion. I asked Fashion Nova to provide a full refund as it was the COMPANY'S ERROR of late shipment and they explained to me they are unable to process my full return. But, yet, they provided the refund for the added shipping cost made. Given that I had to spend money elsewhere and I am not a frequent shopper on Fashion Nova, they still did not provide me with my refund. This was such a disrespectful response. I would encourage anyone who is reading this to not buy products from this store. I do not like the fact that you are unable to receive your money back and instead, get store credit? Just terrible experience.

If I could give fashion nova zero stars I would. Tracking shows that my parcel has been in the city where I reside for about two weeks now. I live in Canada so I am not sure how the shipping process is in the US but they told me once my item is shipped from their warehouse "they have no control" from then on. This means that they expect you to call the carrier. You won't be able to get ahold of the carrier (RR Donnelly) and if you look online at the reviews for that carrier they are awful. My parcel has still not arrived even though it was supposed
To arrive weeks ago.

My order #******* was placed on 31JUL21 and was to be delivered on 06AUG21. Today is 23AUG21 and I still have not received any of my items ordered! I have tried contacting Fashion Nova on 5 occasions, to the point now they do not respond to my emails. Fashion Nova case #*******, #*******, #*******, #*******, and #*******. They felt as though with me having spent $81.28(usd) they wound refund me $10.69(usd) and give me a 25% discount code that expires 31AUG21 to resolve the issue. HOWEVER, I STILL HAVE NOT RECEIVED MY ITEMS and Fashion Nova is no longer contacting me back about my issues with my order. This is not acceptable customer service nor is this a way to conduct business. ORDER AT YOUR OWN RISK!

Where is my order? It originally said it would arrive August 18th. Then it kept getting pushed back. And now It's August 21st and I still haven't received it. DONT BUY FROM FASHION NOVA. I spent over $150 and still haven't gotten a refund or help.

I paid for express and was told I would receive my package August 11, then august 17, my package is still not here. I needed the outfits for my gender reveal. Extremely disappointed, as now I have to buy other outfits. Mislead, worst customer service, also the discounts DO NOT work, they will send you email after email with "sales" but when you enter the "codes in" they do not work.

I wouldn't order from fashion Nova again. Misleading website.

I placed an order through Fashion Nova Men for my son for his senior pictures. Ordered his items a month before his pictures and here we are still waiting on the items even though senior pictures has come and went. I have reached out customer service 3 times and by the 3rd time they finally sent a b. S email stating that I could not cancel my order because it was already shipped yet 3 weeks later I still have not received anything nor I have a received any email about my order being shipped. Now when I go on Fashion Nova Help Center because if you call customers they send you straight to that link and when I put my order number in the tracker remains in the same spot stating that I made the order. Now when I try to send an email with my order number it keeps telling me that my order number is invalid. This is the worst customer service I've ever had to deal with. This was my first and my last time dealing with this company, D

Do not shop here if you need to speak with a customer service rep because there isn't one. Do not shop here if you want answers on your order in a timely manner because it doesn't happen that way. Do not shop here if you want to get a refund on your order because that is nonexistent!

I purchase clothes from fashion nova I am aware that once let the warehouse that they have know control of shipping but when it brought to your attention you have to make it right saying that I purchase merchandise from fashion nova estimated date received were 15 of March that day came and left week later still know idea were my merchandise so I emailed fashion nova they beat around the question you ask they don't want to refund your money and when they do it not the refund you paid for make it make since if I brought 133 dollar in clothes how you only refund 33 dollar back I wasn't math major in school but even I know that not right saying I had outstanding balance which was a lie just to keep from refund my money back lesson learn I know my voice not going to break are make fashion nova but it is my last time buying merchandise from them they say no shipping fee that a huge lie alot time we don't look at our receipt you are being charged for shipping

I wish I can give four thumbs down instead of one star. I had purchased some bell bottoms jeans from Fashion Nova. When I received them in the mail, needless to say, the quality was poor, so I sent them back for a refund. I chose to pay in four installments with QuadPay. When I reported to QuadPay that I had issued a return to Fashion Nova BEFORE the last two installments were paid. QuadPay STILL took the installments out AFTER Fashion Nova RECEIVED the returned items. If you are reading this PLEASE PLEASE DON'T EVER PURCHASE FROM FASHION NOVA THEIR ITEMS ARE CHEAP AND IF TRY TO RETURN IT YOU WILL. NEVER. EVER. GET YOUR MONEY BACK! BIG FRAGGLE ROCK SCAM! NO DIFFERENT FROM YOUR LOCAL-HOOD FOREIGN OWNED CLOTHING STORE THE ONLY DIFFERENCE IS THEY'RE NOT FOLLOWING YOU AROUND THE STORE!

The models they use all look like pr-stitutes and it's disgusting, I would not recommend giving money to these people. We don't need to keep seeing these fake bodies 24/7 on insta. I've seen fashion nova recommendations multiple times on my insta.

I will never shop here again poor customer service and they refused to give me my money back don't shop here please they should be cancel

I just received my clothes and it's all legit, i highly recommend this to all fashionista out there!

Horrible customer service! You can't speak to a real person and have to email. Emails are not responded to. Merchandise is not delivered and refunds are not granted.