I have not received any of my packages. The first time i couldnt get a refund because it was marked as "delivered" i let it go since it was only 40 bucks. I ordered again to my other home adress and still no package again once again no refund or replacement. Theyre scammers.

I submitted for a return amd chose drop-off at USPS as opposed to printing out my own shipping label. I immediately tried to switch and pay the $7.99 shipping label so I could easily drop it off. However, customer service contacted me and said they could not change what I had already selected. I took it to USPS and it was $19 to return! Absolutely absurd on fashion nova‘s end. It's almost 2022 and they claim they can't adjust how a consumer can make a return. Also keeping in mind it's not a full refund, rather store credit. I will not be messing with ordering fashion nova again. The clothes are not worth the hassle.

I've told them cancel my orders since 10/20/21, they told me wait a few days. It's now 11/13/21 & I STILL haven't heard from them or received my order. They won't refund my money so I'm contacting my bank. Screw this company

I was doing my Christmas shopping and spent hours looking for everyone and I check every now and then to check that everything is in my cart 400.00 dollars worth of stuff was friggin dumped. I looked up and there were 2 item, screw this, di you have any idea how much I can't stand this website right now? How much of my life was wasted. Fix your $#*!ing site. It's slow and takes forever to load anything, skips around it isx a pqinn. Even with all that loss of time and aggregation I still love you clothes, went to a similar site and ordered 1 time in will never do that again, clothes were cheaply made. Horrible. So please fix your site so it's professional. Don't make me buy cheap clothes out of frustration. Thanks

I ordered 4 items on their website on Oct 17th and I got an email a couple days after that saying that it will be delivered oct 25, sounds good. NO! On Oct 25 the tracking disappeared and I couldn't get any information on my order. So on Oct 28 I checked again and I finally saw my order and it was in a warehouse where I live. I emailed them on Oct 30 and never gotten a response back. I'm really annoyed cause I paid this on Afterpay for $60. SO I finally called customer service on Nov 1 who does the shipping and even she said that it's still in the warehouse and she will send me a new tracking for it and that it will be shipped in the next 2 days so which would be the Nov 3… NO I didn't get anything at all and I checked today Nov 12 and it says it was DELIVERED ON OCT 25?!?!? WTF
Honestly I wouldn't even buy from this company, y'all probably wouldn't even get y'all's stuff and they will lose your items that YOU PAID. Fashion NEEDS to do BETTER!
I WOULD DO NOT STARS IF I HAD THE CHANCE!

I am a first time buyer, I purchased an item that ended up being to big. I sent it back and they do not cover your shipping cost. The purchase was $45, the cost of shipping was $30. They are so thief! I would never buy from them again. Be careful. For a company that is popular, you should have covered shipping for your customers.

I placed my order and after 12 days no update to my status. I requested refund and no communication.

I got some clothes for my son, because i heard so much about this website. I send a lot of money on the order. But just know that i never received the packet. The people that they use to delivered my order they deliver the packet to a different address. When i told them they did not do anything. Plus fashiNova told me they can give me my money back or a credit. Because they got an email saying it was delivered. But i never got it. Lost my money and my son order. I email them no one never called me or returned my email. Is sad how this company can take people money like nothing. Will never buy from here again.

Buying Clothing online requires trying on items and more often than not… returning something. Fashion Nova not only makes you pay for shipping on all returns, but they give you gift certificates for your returns that can only be spent AT FASHION NOVA! How whack is that?! I'm so done with this place!

I purchased a jean jacket through Afterpay. The jacket was awful... three times too big. God awful material. They advised I could get a gift card. I don't want any product from Fashion Nova. The quality of their clothing is not good. This was their third strike our for me. Keep your money.

I ordered 3 packages and only recieved 2 of them. The bootleg carrier they used to deliver my stuff I filed with them however Fashion Nova has yet to respond to the fact that my order is missing. I am now out $100 but that's not the problem my issue is no communication. I want my stuff or atleast a account credit. I am highly irritated.

I honestly don't know why I even shop here. If you're an apple shaped plus size girl, you can forget ordering anything from this website. You have to PAY to return the stuff that doesn't fit. THEN you don't get your money back. You get store credit which is useless when NOTHING FITS.

Please be aware! I ordered several items and they never got to me. Fashion Nova is using a cheap shipping company called Laser Ship. Laser ship reviews are horrible. They are known for stealing packages. Two men pulled up in a car and one got out came half way through the yard without a package got back in the car and drove off. They put in that a package was delivered and forged my signature. Fashion Nova never reached out. Their policy is if the carrier confirms delivery there is no money back or store credit. That means if you buy and it never arrive to you your $#*! out!

If you have an order that arrives and is decent quality your one of the lucky ones. Good luck trying to get your money back, even. If your order never arrives because they've cancelled it on their end. Horrible business practices and support! $144 order, zero items arrived and a $13 refund! TAKE YOUR MONEY ELSE WHERE

I purchased four pair of jeans. They delivered them to the wrong address and they said they could not help me in anyway and to this day even after multiple emails because of course they don't have a customer service number you can call you have to do it through emails. To this day I am out four pair of jeans and what I paid for them. Thank you fashion nova

I'm writing this because I tried to order "Embodied Embellished Mini Dress - Nude" on November 2,2021. When I tried to place the order, it directed me to my PayPal and the money was deducted from my debit card. However, the order is not showing up in my fashion nova account and it's not showing up as a statement on my PayPal account. The shipping information was never even confirmed, which means that the order wasn't even complete but I was still charged for it. I didn't receive a confirmation email from fashion nova or PayPal about the purchase, but yet the money was deducted from my debit card. You guys literally just stole my money and that's VERY bad business. I believe this company is fraudulent. I now understand why this company has several lawsuits and why people have stopped shopping from this company, because you do fraudulent stuff like this. I will definitely be disputing the charge with my bank and filing a claim. I will also be reporting Fashion Nova for fraud to the Better Business Bureau. I will also be reporting Fashion Nova to the Federal Trade Commission for fraud. I can only imagine how often this probably happens to other customers. This was supposed to be my birthday dress, but you guys stole my money. You guys are ruining my birthday. Fashion nova is a multi million dollar company, but yet you steal from customers. What a shame. I will never ever make another purchase from fashion nova ever again, and I will be telling my clients, friends and family to NOT shop from fashion nova either.

I placed an order last September, and still waiting for it. There's no customer service. The only way you can reach them is through email, and they take about a week to reply. I reported my order missing they said they were sorry snd that another order would be sent. Still waiting very disappointed.

I had a few minor issues getting my package but it wasn't due to anything Fashion Nova did. It was the shipping company. However, the customer service here is FANTASTIC! I can't rave enough about the prompt reply to my emails, the professionalism, kindness, and willingness to offer to compensate for someone else's mistakes. On to the clothing. As I said they have very trendy clothes and a great looking website and app. Very professional. My only complaint, if you will, is the sizing. Their L which should be a size 10/12 max, is very small in most items, around an 8 in my opinion. I suppose it depends on your body type. I'm pretty tall and hippy so I will have to exchange or return my items for the "curvy" sized clothing. The quality over all is pretty nice especially considering the prices! They are a Chinese company so I should've expected smaller sizes I suppose. I hope that didn't come out sideways? In any case, as long as you keep in mind that is you're tall or bigger in the hips or top areas you'll either have to size up or go into the curvy department, I'm confident you'll be happy with this store!