There is no express delivery. They are just charging you extra money. Then your items will show up in the regular time frame. Forget what you needed them for sis. Then the customer service will give you the run around and try to convince you you're wrong by using some already typed up email that basically tells you you're right! Then they'll just stop answering altogether. They didn't send off my express package until the day it was supposed to be delivered

I love this store so much. Everything is so beautiful and stylish, well, really, everything is so tasteful, or it's my taste with the store's so exactly the same.

Fashion Nova is absolute trash! I promise you! Yes, there are a few decent things here and there, but it is the overall poor quality of their clothes, and the customer service! The owner Richard Saghian CEO of fashion nova is such a scammer! Scams hard-working women of their money! He became a billionaire! Off of not giving people their money back and selling cheap clothes! Just look it up. You could never get a refund in the way you paid! EVER. Most of their clothes they do not take back and are considered final sale!? If you order online like a dress or a once-piece shirt try it on doesn't fit take it to the store the same day, they will not take it back!? It's absolutely ridiculous! Save your money do not buy from this unethical store, Women stop throwing away your money here.

There return policy is the worst I ever dealt with. Nice deals and the clothes but since you aren't physically trying the clothes on, you should be able to return the items back without any issues. I am stuck with these clothes that fit small. It isn't worth sending them back because it cost more to send them back then what I paid for.
I will never deal with with Fashion Nova again.

Esta página Fashion nova es un engaño compré 3 pares de zapatos los devolví en enero pagando la etiqueta de devolución descontándomela 7 dólares y no me reembolsaron mi dinero $65 tengan cuidado que está compañía no hace los reembolso s hasta ahora no me han devuelto nada y le están haciendo esto a muchas personas que conosco

Never will order again first and last time. I never received my items and no one wrote back. You can't reach anyone via phone either. Not a happy customer what so ever.

I got notification that my package from fashion nova was delivered and it wasn't. The sad part about it the dress was for my engagement party. I emailed fashion nova and did not get any response back from them. This is not how you treat customers when they are spending their money especially due to these times when everything has gone up.

I ordered a dress in October it was very short I sent it back and I never received my refund this was in October now we are in Maine You guys are thieves and nobody been answering my emails. Fashion nova

II sent all of the items back no refund no response and their avoiding emails. I went on Facebook no response totally ignoring me and owe me almost $200 want say nothing it's been 7 days

I returned items to fashionnova in which they said they'd give me credit. They said they sent it to my email I never got the email. Even when I checked my junk or spam. This company basically took my money.

Order twelve pairs of pants in the same size and maybe three of them will fit. Cheap fabric, bad stitching—this isn't even a good place to buy the staples like jeans and t-shirts.

I order 2 swim suits and 2 cover ups 2 months ago never received my order then it says delivered I been emailing fashion nova problem still not resolve I haven't even receive my refund I am pissed in I leave for my trip next week

DO NOT ORDER FTOM THEM IF YOU PLAN ON RETURNING FIR A REFUND! I PURCHASED A PAIR OF LEATHER PANTS THAT TOOK 21/2 WEEKS TO COME AND REQUESTED A REFUND WHICH I NEVER GOT. I WAS SENT A GIFT CARD SND TRIRD USING IT AND IT DIDN'T NOT WORK I WAS CHARGED FULL PRICE FOR A PAIR OF SANDALS SO, I REACHED OUT TO THEM BY EMAIL AND THEIR SCAMMING ASKED OFFERED A DAMN APOLOGY. I RETURNED THE SANDALS AND WAS AWAITING FOR MY REFUND AND WAS SENT ANOTHER FKN GIFT CARD WHAT A FKN SLAP IN THE FACE! I WIRK TO DAMN HARD FOR MY MONEY TO BE SCAMMED! IF YOU LOVE THE PRODUCTS FINE BUT IT'S NOT WORTH GETTING A DAMN PENNY BACK WHEN I GAVE A FKN QUARTER! I FOUND OUT RAINBOW HAS THE SANDALS NOW AND THEY COME IN 4 DIFFERENT COLORS AND CHEAPER IF YOU BUY 2 OR MORE THEIR $10. THEY ARE SLIDES WITH THE BLING CHAIN ACROSS THE TOP. STAY AWAY FROM THEM IF YOU'RE EXPECTING A CASH REFUND BACK TO YOUR CREDIT CARD! I RATE 0 BUT IT WILL NOT ALLOW ME TO SO I WAS FORCE TO GIVE IT 1.

This is the worst experience I have ever had with a company. I never post negative reviews but I feel people need to know about Fashion Nova's policies. First of all, their clothes are cheaply made (you definitely get what you pay for). They don't do exchanges and then charge you for returns AND shipping if you want to reorder in a different size. If you do return something they will not refund your money; they will only offer store credit. Their customer service department is online only. You can't talk to a person even if you ask to. They also refused to reply to my email asking to elevate my issue to management. They are unwilling to work with customers. After realizing how awful their return policy was, I tried to cancel my return. They refused to cancel it and also refused to refund me for the cost of the shipping label. My advice is look at other online companies. Most have way better policies than Fashion Nova!

Order my prom dress in early April and paid the rush fee which is advertised to have it delivered in 1 - 2 business days. It was supposed to be delivered April 28 but didn't show up and I checked jt everyday until it randomly changed to "estimated delivery may 23" which is WAY past the wait time I paid for. And the customer service is no help at all because it just sends me in a loop when I try to report the problem.

Fashion Nova charged me $360 for an order of various items and never delivered them. I have attempted to get in contact with their customer service, but it is close to impossible to get someone respond. It's going on 2 months and I still have not received anything from my order.The tracking number from their carrier still says out for delivery as of 03/14/22

I have purchased so many things from fashion nova, and I have run into issue after issue. A transaction processed in error did not reflect on my end. I canceled the transaction immediately after… I was told the unfortunately it shipped in the 10 minutes it took for me to have to virtually cancel. The ironic part about all of this is I have duplicate orders, and despite a system error fashion nova insist it needs to be mailed out and returned.The error transaction is sending the item to an address that dose not belong to me, and will not be received. It is unfortunate as I used to really like this company, but they are turning into scammers. Disgusted with the customer care service.