First of all, most of the cloth are downsize. I always wear xs so I ordered xs items here. When it arrived it was so small that probably my kid wouldn't even be able to wear it. So the smart thing to do is return it right? Wrong you can't return 99% of the products you buy. Their refundable policy is ridiculous, customer service is even worse. And then, even if you do happen to have an item that meets all the criteria to return it, you have to pay for the shipping label. I do not know how this company is surviving…

Don't believe all the insane reviews unless you've been shopping at Walmart and old navy your entire life. If you're used to real sizing and shopping at Nordstrom and saks etc the the sizing is very true to size. I sized up on everything I bought and it looks like I'm gonna be donating the entire shipment bc it is absolutely massive

I have to say I'm very disappointed with the service I'm receiving and this is why I haven't stopped here in a while. My tracking from Ontrac clearly stated it was out for delivery on Saturday, I did not get this order on Sunday either and there's currently an exception. I just talked to a rep today, who kept trying to convince me on their standard shipping timeframe and didn't listen to the evidence I've provided (via photo in the email). I live near Ontrac's warehouse, so it was shipped the next day and was out for delivery this past Saturday. It was not delivered despite that, and now states an exception but I don't know when Ontrac will be delivering now? It's very unethical for Fashion Nova to not offer compensation to a customer as I had to keep asking for it to be considered. I haven't shopped at Fashion Nova for a while and this is why I stay away. If there's any issue, they act like they have amnesia and can't afford to help customers but they've generated millions of dollars. I'll continue to stick to Shein, at least they're willing to compensate.

Tried to input promo code in... before I could submit code...charged my card before I could get it in...I didn't hit submit...my card was charged the full price...will not be ordering anything else from Fashion Nova

I wanted to return an outfit that was not what it appeared to be online, and paid $46 for it. I tried to complete the return online and it was not a smooth process. Going back and forth with customer service, I finally was able to start my return on the portal and had to go to a carrier to purchase a shipping label for $15. Fashion nova was only alotting $32 for store credit. So paying $14 for shipping and $15 for return. I basically spent $60 for an outfit that I'm not even keeping. Will not purchase from the store again. There are so many better stores with reasonable return policies and fashion nova is not one of them.

I placed an order and paid for one day delivery. Package was not delivered to UPS on time by fashion nova. I wasn't home to accept the package because I was traveling and I let fashion nova and UPS know. Asked for the package to be returned so it's not stolen. When I finally heard back from fashion nova, they did not address their shipping mishap, basically made it seem like it's my fault that the items did not arrive on time and had to be sent back. I offered to pick up the items early from UPS location, but UPS couldn't give me that option. Basically I paid over $160, received less than that they wouldn't refund my shipping fee and gave me a store credit that I can ONLY use at Fashion nova. If that isn't stealing, I don't know what is. If you can not guarantee you'll ship items to your customers on time when they pay for shipping, do not advertise as such and take their money and for God's sake, if you don't want too lose more customers explore other options for refunding people their money, that's good customer service.

I ordered 2 dresses from them and i reached out to confirm the delivery date they provided because I didn't see any movement on the tracking. They changed my delivery date 3 times (I have screenshots) I missed my event sent the dresses back and they are refusing to refund my money. HORRIBLE EXPERIENCE!

First time buyer. The site it currently offering 40% percent off most Items. Everything I purchased qualified for the discount. Besides each item it indicates it will be 40% off if you add the discount code. Prior to finalizing my order I add the code where indicated. My price didn't change so I assumed it would after the payment type was verified. Well, it finalized my order and never processed the discount. I immediately emailed the company because no one answered the phone or chat. The response was" we're so sorry. We can see that the discount code was not properly applied but since your order processed almost immediately,, we can't stop, change or refund any part of your order ". I asked them for a credit totally what my 40% discount Would be and they kept saying I could use the 40% on my next order. Well, right now the 40% is for everyone so If I want to order again I can get another 40% because that's the current offer. Needless to say, I'ma one and done with Fashion Nova and i plan to have my daughters and their friends stop using them as well!

So I bought a dress for my daughter for Halloween and it didn't fit and I returned it for a different size. When we got the second one all she did was try it on unfortunately she took the tags off and I do not have them anymore so they won't take the dress back and the first dress was shipped back to me in a bag with no paperwork because it didn't have tags with it. It physically wanted paperwork receipts tags the same bag etc. So I have two dresses that I can't send back because I don't have tags and they were never worn because my daughter got sick and never wore it for Halloween. Also, I think that it's rude that when people return an item in perfect shape never worn that it's not returned back to your account but only credit to buy something else there. This is bad business and they don't realize the impact this is going to make by word of mouth. Not very smart

Idk what this material is but it isn't corduroy. Not really what I was expecting. Poorly made. Doesn't feel like it'll hold up after a wash

For over a year I've had a $43.00 credit with Fashion Nova. They will not apply. They LIE!

Fashion Nova using this carrier that doesn't deliver your packages and keeps them for themselves I can't believe Fashion Nova would use them after all the complaints they get about this company I will never order from Fashion Nova again no help on getting my money back at all …

I am very upset because I spent 200 dollars, my package never arrived, and they do not want to take responsibility for the loss of my package.

I bought a dress for 99.99 and it was too small I returned it and they only gave me half the money. The dress was in perfect condition, it was just too big for me and that's why I returned it.

I live in Atlanta in a high rise, and was told my package was delivered, however no picture of proof or anything. I never received my order and reached out to the company in hopes they would refund me or simply send me another bodysuit. They refused, told me to file a police report and now I have no body suit and no refund! REALLY BAD CUSTOMER SERVICE...

Y'all don't never have to worry about me spending any more money on fashion nova and I mean that. 1. Y'all prices or too high y'all sell the same stuff as Walmart but y'all just jack y'all prices up 2. I return a item that was too little. It too y'all forever to refund me. 3. Y'all refunded me with a gift card, which I already paid for shipping once and since I got a gift card I have to pay for shipping again just to use my money THATS STUPUD 4. I'm trying to use my gift when I go to checkout it's nowhere to enter my gift card I REFUSE to shop on fashion nova again YALL SHOP somewhere else I promise it's better somewhere else and a lot cheaper. IF I COULD GIVE FASHION NOVA A -5 on the stars I would

I order more than 50 dollars and it was a waste. I never received my order. They did not care about the situacion. I checked the video footage and noneone left a package and i sent the the evidence. They did not give me my money back and now I am waiting because I had to do a complain with my bank to see if I can't receive my money back. Here are my pictures from the camera footage.