It took a little longer than I expected but when I brought it to their attention they jumped right on it and were very professional and compassionate. As a previous store owner it is unfortunate that we are at the manufacturer's mercy. As is Bellizo. I just received my merchandise and I love it but unfortunately will have to return a few items. Followed the sizing chart but they were still too small. But I WILL order from them again. Their customer service is just TOO good.