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Noracora Reviews Summary
The company has garnered mixed reviews, with customers appreciating the variety and style of products, as well as some positive experiences with customer service responsiveness. However, significant concerns arise regarding product quality, inconsistent sizing, and lengthy delivery times, often exceeding several weeks. Many customers express disappointment with items not matching online representations, leading to frustration over returns and shipping costs. Overall, while there are loyal customers who enjoy certain products, the prevailing sentiment suggests a need for improvements in quality control and customer support to enhance the shopping experience.
This summary is generated by AI, based on text from customer reviews
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They are thief's selling to America from another country. It's impossible to return their products that are falsely advertised. The material looks like cotton on their NORACORA website, but what you received is a manufactured polyester product that will stick to your skin and sweat if worn on warm/hot days. I was unable to return items and lost $100.00 in the process. DO NOT BUY FROM THIS COMPANY!
I took careful photos. As I tried to save money the shipping went higher. That is very cheating way to grab a dollar.
They are cheats and will not work with you on THEIR FAULT.
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any inconvenience caused.
We want to assure you that we are a legitimate company. We regret to hear that the fabric does not meet your expectation. We have been paying attention to the quality issues and keep working on improvement. Your feedback is highly appreciated and we will forward it to our relevant department.
Regarding the size issue, we shipped the size according to your order. Please note that our size chart is not universal. There is a size chart under the product details of each item. If the measurement of your received item is not the same as the corresponding size chart, then could you measure it with a measuring tool and send the photos to our customer service center? We'd like to offer you a satisfied solution after checking. Looking forward to your reply.
Regarding the shipping cost, it depends on the destination and the weight of the package. You can check the cost after filling in your shipping address during the checkout process. We now offer free standard shipping when the order amount after the discount is over $99. Upon checking, your order amount after discount is less than 99$, so your order has a shipping fee. The shipping fee was charged when you complete the order.
And according to our return policy, the buyer is responsible for the return shipping cost. Currently the return shipping fee of each US return parcel is 7.99$, which has not increased, we noticed that you have accepted our compensation to keep the item. We are sorry that this makes you down and will strive to improve the quality of our services and for better policy.
Thank you for taking the time to share your feedback with us. We strive to provide our customers with high-quality clothing at fair prices. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.
If you need any assistance, please feel free to contact us by email at service@noracora.com. We will reply to you within 24 hours.
Best regard,
Ashley
NORACORA
The colors and sizes are misleading
The pink boho dress appears to be slightly below knee and at 5'4" drags the floor. Blue 2 pc dress is cheap made, fabric itches, It looks pretty but is so cheap made. The purple is more grey purple, not black and pretty purple, earring( free gift are blurry print). Can get better for less money at Walmart
Love NoraCora, wishing I could afford more LOL! I am 81 and living on my social security, but I love browsing Nora Cora and being able to buy occasionally!
Love NoraCora, wishing I could afford more LOL!
The item does not have the quality that they appear to have online and they are over priced and I bought a clearance item but was shipped something totally different and is unable to return it or use it.
Dear Customer,
Thank you for bringing this matter to our attention. We sincerely apologize for any confusion or inconvenience caused.
Please understand that final sale products are not eligible for return.
We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.
If you have problem with the quality, feel free to send us photos. Our service agent will help you check the issue.
Please note the discount if finalsale will show separately in the bill. The actual price you paid is already discounted and the same price you saw online.
As for the regular items, our representative have sent an email to you with all the return information, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.
If you need any assistance, please feel free to contact us by chat for quick response or by email at service@noracora.com. By email we will reply to you within 24 hours.
Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Louisa
NORACORA
It was nice hopefully the items has the quality that they appear to have online.
Things were sold out, but I received good service. It took a while to receive my order. But the online representative was alert and helped me thoroughly
I thought the website pictures looked great, easy to order. Takes quite a while for your order to arrive. Quality is poor, sizing varies. A med in one top large, second top small. I will not reorder from them again
Dear Customer,
Thank you for bringing this matter to our attention. We sincerely apologize for any confusion or inconvenience caused.
Please note we do not use standard size. Every item has its own size chart. Some of the items has smaller measurements than standard size, and some larger.
We recommend you use "Size Guide" to better determine your ideal size, because sizing varies between our items.
"Size Guide" with detailed product measurements is included on each product page. As a note, these are measurements for item itself. You can compare these measurements to similar pieces you already own.
Be sure to check the measurements provided online for each item advertised as comparing them to yours to insure a better fit.
We are deeply sorry for making you wait. Due to the high season, it will take longer to prepare the items.
We will do our best to improve the stock alert system.
As you have already accepted our alternative solution, your return and refund case has been closed.
If you need any furthur assistance, please feel free to contact us by chat for quick response or by email at service@noracora.com. By email we will reply to you within 24 hours.
Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Louisa
NORACORA
First time shopper here. I was disappointed in the quality of the material. The slacks did not look like the pictures. The capri pants are nice...but I don't love the material. One shirt shrunk when I washed it in cold water. I won't be a regular customer!
All good. Products seem to be of quality Have a lot of choices. Like different styles.
Everything I needed to do was provided in the email they sent me after I informed them of returns...easy to print label!
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by return.
Upon checking, it seems that we have sent you return label in 6th July and you have confirmed the reception of the label. Please return accordingly with the label we sent you previously. We will refund you in 3-5 business days when the returned package is received.
We are sorry to hear that you could not get in touch with us. May I know how did you try to contact us?
You can write email to service@noracora.com or create a service ticket at https://noracora.com/contact-us
By email we will reply to you within 24 hours.
You can also click on the earphone icon at the lower right of our website to start a chat conversation. Or got to contact-us page, choose option OTHER-OTHER to find out the chat enter button.
Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Louisa
NORACORA
On May 29th I ordered 3 ladies tops. All very nice, however, the polka dot top was much too large even though all three items were ordered in the exact same size. This has actually happened before so it seems that whomever is making these garments have different sizing scales.
My only negative response is about sizing issues. I ordered 3 ladies tops, all the same size. I received them two days ago. Two of them fit perfectly, the third one was large enough that it would fit two people...something went wrong.
Too difficult to return items just this another questionnaire
Dear Customer,
Thank you for bringing the issue regarding your order to our attention. We sincerely apologize for any confusion or inconvenience caused by return.
It seems that we have sent you return label in 14th June and an online form for you to fill in the return tracking number & carrier.
After delivery of the returned parcel, it might take sometime for the warehouse to inspect the parcel. We have put your refund request to the higest priority and the refund will be issued soon.
Regarding this issue, our representative have sent an email to you confirming the refund, please check your inbox and spambox later. Your patience and understanding is highly appreciated.
If you need any assistance, please feel free to contact us by chat for quick response or by email at service@noracora.com. By email we will reply to you within 24 hours.
Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Louisa
NORACORA
Love the fashion & prices. Sales are phenomenal! Very happy with the quality.
Great products < Very happy with the Items. I will order again, just takes so long to receive, but the wait is
Worth it.
Beautiful clothes that fit me well. Never disappointed in quality.
Clothes fit well and are not old lady clothes.
The way the item was made it difficult to wear and the pants had a zipper on the side not able to wear and it made the pant to small.
Shopping was easy and plenty of different choices it was good
Not 100% happy with quality but missed my window for my return.
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the returns process.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement. Your feedback is highly appreciated and we will forward it to our relevant department.
All Purchases (except swimwear, underwear,bra & bralette, panties, bags, final sale items and accessories) can be returned within 30 days of the delivery date. Upon checking, your order is still within the valid return period. You can check our return policy and how to return via https://noracora.com/information/return-policy. To facilitate your return, we have submitted a return request for you and sent an email to your email address today. Please check it as soon as possible.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.
If you need any assistance, please feel free to contact us by email at service@noracora.com.We will reply to you within 24 hours.
Best regard,
Ashley
NORACORA
It was easy to order items online, and most of the products I wanted were available.
To return an item which was 3 sizes too small. - I didn't quite understand the procedure, so I've waited a while before trying.
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any inconvenience caused by the payment issue.
We want to assure you that your satisfaction is of the utmost importance to us, and we are committed to resolving this matter promptly.
You have completed the order successfully with your credit card. Payment failure may be caused by network problems, transactions refused, or risk prevention from your card issuer. After checking, the reason why your previous payment failed was because your card issuer declined it. If you still encounter the same issue when placing an order next time, we recommend that you contact your card issuer for inquiry or change to another payment method.
Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
If you need any assistance, please feel free to contact us by email at service@noracora.com.We will reply to you within 24 hours.
Best regard,
Ashley
NORACORA
The dress needs to be returned. It does not fit me at all. Please let me know how to return it
Thank you.
Dear Customer,
We sincerely apologize for the extended delay in receiving your order and any inconvenience this has caused. Your satisfaction is important to us, and we understand your frustration.
Our team is committed to processing and delivering orders as soon as possible, but sometimes unforeseen circumstances may cause delays in shipping. Sorry that due to the peak shopping season, your order was delayed before shipping due to inventory constraints. We understand that this may be frustrating for you and we sincerely apologize for any inconvenience caused. We are committed to improving our stock of items and shipping services to provide faster delivery times for our customers.
Regarding the size issue, sorry to hear that the item didn't fit you. There is a size chart under the product details of each item. Please check the garment measurements in the size guide and compare them with your body measurements when choosing.
Regarding the return of the dress, you can check our return policy and how to return via https://noracora.com/information/return-policy. But to make your return easier, we have already submitted the return request for you, so you don't need to submit it yourself this time. We've sent an email to you today about your return request. Looking forward to your reply.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.
If you need any assistance, please feel free to contact us by email at service@noracora.com.We will reply to you within 24 hours.
Best regard,
Ashley
NORACORA
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any inconvenience caused.
We truely understand your concerns.We can assure you that we are a legitimate company and our business is completely legal and compliant.
We are truly sorry to hear that you had a negative experience. We want to clarify that we strive to maintain transparency in our product listings. The materials are clearly stated on the product pages, and for the items you mentioned, it was noted that they are made of 100% polyester. We understand that this may not have met your expectations, and we apologize for any inconvenience this may have caused. We are always striving to offer the best quality products at the most favorable prices to our valued customers.
As for returns, we do follow a clear return policy where all Purchases (except swimwear, underwear,bra & bralette, panties, bags, and accessories) can be returned within 30 days of the delivery date.We have been actively assisting with your return request, and it seems that you only provided the details for one item but you mentioned need to return two products. We are currently awaiting your full response, or you may also submit a return request directly through the link in your account.
We sincerely appreciate your feedback and want to assure you that we are continuously working to improve our product quality and customer service. Your satisfaction is important to us, and we are committed to providing you with a better shopping experience.
If you have any further concerns or need assistance with the return process, please do not hesitate to reach out, and we will be happy to support you.
Thank you for taking the time to share your feedback with us. We strive to provide our customers with high-quality clothing at fair prices. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.
If you need any assistance, please feel free to contact us by email at service@noracora.com. We will reply to you within 24 hours.
Best regard,
Tracy
NORACORA