Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
I purchased items and never received them. I advised fn and they sent me a pic of someone else's door with no apt # as proof of delivery! They said since their carrier marked it as delivered then it has been delivered and if someone has stolen it I should call the police. They said I should ask my neighbors and they "hope I find my package"… they said they cldnt give a refund when I never even asked for a refund as I just wanted my package! They told me to call the police and closed the case.
If you ever have a lost or stolen package you will not be refunded nor credited. The delivery service left my package at the Amazon locker and not my door which is my address. All I got was the run around and no one is responsible so beware!
They have a crap return policy and they will keep your money and not give it back and never give store credit so don't waste your time. The sizing is never consistent especially with jeans and they don't care if you don't get your money back and they won't give you your money back for the return label if you purchased it and don't plan on returning. What a joke.
There should be a 0 rating! My daughter bought me a Christmas gift from Fashion Nova and she sent me the shipping notification and the package never arrived. She called Fashion Nova and they told her to call the shipping company who told her it was delivered (goodness knows where they delivered it, I guess their girlfriend got an extra Christmas gift). There is no house address on the shipping confirmation attached. My daughter reached back out to Fashion Nova and they told her they are not responsible for lost or undelivered packages. They don't even have a phone number, you have to email them. My daughter and I have spent a lot of money over the years and have been loyal customers, I also live in a good area with good neighbors and have not had missing packages but I think this is very disappointing to not receive my Christmas gift and for Fashion Nova to not refund or resend the item. My daughter and I will not be buying from them anymore and buyers beware you have no recourse if you do not receive your delivery! It is better to pay a little more elsewhere and be assured great customer service.
I placed an order from them and changed the address in the shipping area to the correct address. Once the order was placed, it reverted back to my old address so I reached out to them about changing the address. Literally 2 hours after the order was placed and they state that they cannot change the address which means that I won't receive the items. So then I quickly re order and verify the address change, and once again, it reverted back to my old address. This is now 2 orders that they state that they cannot change, basically immediately after the order was placed.
So then I ask to cancel the orders. Guess what? They can't cancel the orders either. So now I have 2 orders that I cannot receive and cannot cancel when just ordered. So then I ask, if I by some chance can get the packages shipped to me from my old address that they are shipping it to, can I return them for a refund. Guess what again? No refunds. Only store credits.
Terrible company to deal with. Now I'm out 300 dollars and won't receive the items, and even if I did, no refund.
Good service, nice loooooooooooooong clothing (6ftr), fast shipping! I will definitely try them again.
I haven't received my order in 2 months and they won't let me request a return this websites a scam it'll nothing but rob your money and send you bots as support. Who ever is Drop-shipping on this website needs to have Shopify ban his store.
Ordered fashion nova and never got my item. Gave them accurate address whatever company delivery you work with suck. Delivered to wrong address. Stated that they delivered but on cam was totally not even my house.
Had to reach both Fashion nova/ delivery so many times nothing solve n and no refund back for thier fault. Waste of my money.
No store front, yet you can't get a refund if something doesn't fit. Plus customer pays to return. They only give you store credit. First time buying from them and THE LAST! TERRIBLE policies and service! WILL NEVER SHOP WITH THEM AGAIN! Epitome of how the rich get over on the lower class. How does a billion dollar company have such crappy customer policies?! Higher end brands have better return policies and service than this low end made in China crap. It's ridiculous that they won't refund if something doesn't fit and was never worn. Returned as was with tags. Not a good way to have return customers. BUYER BEWARE!
I've been a FN customer the past 5 years and I ordered more than 70 times from that site. A few days ago I ordered two items and then I received an email that one of them got cancelled. I did the order specifically for that item. Fashionnova decided to refund me for that specific item and proceed with the order with the other remaining item without asking me if I'm interested in the order as it is now or not. They didn't even bother asking me if I'm interested in replacing it in another item. I asked to cancel my order because it was not what I order and the item I really wanted apparently was out of stock before I ordered it, and they insolently said they can't cancel my order although it was their mistake! I was extremely disappointed and contacted their customer service 5 times and all the 5 representatives are either ignorant or pretended to be ignorant and responded with ignorance and irrelevance to my request in order to go around the issue and to proceed with the order. I asked 5 times to be contacted by a manager, and I never have. I've had issues with them in the past, but this time, they by far crossed the line and I'm going to spread the word everywhere! They've just lost a very valuable customer, whom of course, they don't value at all.
It was my very first time to order three items that I thought I would like to buy. I ordered them. I was bit of excited about have them but I never received the package. Over one week and half. Nothing. Fashion nova said they are not responsible for the package hasnt delivered. No refund or replace with orders. They suggested me to file a police report. Who do I file against whom? They suggested me to get in touch with delivery company which is Lasership. They said they did delivered. I never got it. I was here and waited for it. Still never got it. Fashion nova isn't going do anything to help me with the problem. I am holding fashion nova for not doing their job. They just wanted profit for themselves. Shame on you Fashion nova and ceo too. I will warn everybody for not trust this fashion nova. What a rip-off business.
I ordered a package on November 25,2022 worth $189.14 that I never received. I've reached out to both fashion nova and the carrier regarding package and went even further to file claims. After filing claims stating I never received my package, they continued to state that it was delivered. However, I was home the entire day tracking the package waiting for a package that never came. Extremely dissatisfied with the service of fashion nova and this experience made it where I no longer want continue business with them.
I purchased a few items but the size showed up differently after it was processed. Contacted customer service immediately and was told it was too late to cancel or change my order. It hadn't even been 5 minutes. Their customer service is crappy then they want you to pay for returning the items. What a waist of time. Also they did not honor the extra 10% off on a future order as promised. They only care about sales any issue you have you are on your own. All you will receive is automatic messages and excuses.
Same as anything that you buy on the internet, don't buy clothes from here u less you are certain they will fit. They do not have a free return policy like most clothing stores. I ended up paying more to return the pants I got then how much I paid for them. Good luck
Fashion nova stole my money! Their carrier delivered my package at a completely different address and apartment! And they said since it was delivered there's nothing they could do! I can't get a refund or reship. You can clearly tell form the photo the Carrier sent them it's a different apartment.
I have shopped with Fashion Nova for a while and never had an issue. The one time I had an issue with my package not being delivered (as stated) because they used a different carrier, my issue was ignored and never resolved. They only sent a generic response. They just want your money and could care less if you get your items. I have deleted my account and have told my friends and they have canceled their accounts as well. Nice pieces but an extreme lack of customer service. NEVER AGAIN! Only gave one star because I had to.
The color of the jogger (light blue) that is pictured on their site isn't the jogger I received. I received a weird blue color. After emailing them, they said I did not receive the wrong order and wants me to paid for the return. I don't recommend ordering from this company
Do not order from Fashion Nova. This was my first and last time ordering from Fashion Nova. I ordered from them and my package never came. It say's delivered and I have cameras and was home at the time it's says delivered. The package was never delivered. I reached out to their customer service and was only able to email. They do not have a number you can call. Their response was they can't issue a refund or send out another item because it says it was delivered. If you order from this company you take a chance on losing your money. I just gave money away. This is unacceptable.
I payed my shipping to return back items to you guys and no one refunded me yet my items or sent me gift card its been 2 weeks and mail box station in sante fe told me you guys picked up the items #*******
I purchase couple stuff on 11/25 my stuff should be delivered on 12/09 I had the correct address I want to to be sent. I didn't received my package so I mail help desk to see where is my order. They told be it's already been shipped to the address you gave us and I did not receive anything I check all my house cameras and asked my neighbors no one say a deliver person came into my area. I asked for refund they said we can't refunded because the order already been ship. And am still upset about it because I paid $198
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day