I placed and order on Feb 3.Never received order and Fashion Nova has not responded to my emails and it's been 3 weeks.

They jack up the prices for their items and then use a delivery service that leaves packages out to be stolen. Then when you contact them over missing packages, they tell you they can do nothing—terrible customer service. Please save your money and shop with a business that cares about their customers.

Shirt they sent me had a hole in the bottom and the size was the incorrect. They would not return my money stating it was chemicals in their machines that could cause the hole.

Hi, I've been waiting for my Order #*******
And it's been stuck since January 30th, I spoke with Dhl and tforce and they said they have not receive my package and speak to fashion nova. It does not look like my package is anywhere and is stolen. Fashion nova refuses to give me a refund. The keep saying the delivery company has my package but Dhl send no they don't. My package hasn't moved since January 30th. At this point fashion nova is fraud company. So I will like my refund now but they refuse to give it to me. It's been 20 days and still no update

FRAUD- won't review my concern with their false advertising. I provide screenshots and have tried to resolve on many platforms. Completely unacceptable customer service with no real person to actually speak too. I will be filing a lawsuit.

You cannot return or exchange once you hit enter so you better be sure your order is correct. Even if it's just a sizing discrepancy, the whole order will be process, sent to you and only then are you able to do a return, granted you didn't buy a body suit. Forcing you to pay shipping and handling on the one item you need to exchange. You can't make an exchange until the items are sent you.
Ridiculoussssss

2 orders placed. Tracking Said delivered on same day. One was received, the other wasn't. Company response was "we hope you find your order". Asked for refund. Ghosted! Will not order from them again.

Store credit is unreal. They denied me to use my own money. I am robbed in daylight by Fashion Nova.

These positive reviews definitely have to be paid because they will not allow you to return (only for store credit) and you have to pay for it yourself. Clothes are cheap and have received many incorrect items. No longer shopping here.

The delivery company they use couldn't find the address which amazon has no problem, giving a gift card not even half instead of a full refund

I ordered items averaging to 131.50. They used a courier "LaserShip" who delivered my package to another address showing delivered to my apartment door on file. I never received my items it was stolen and they won't even make this right. I have a ring camera and live in a gated community which they have a code for. I've ordered from this company for so many years ordering probably over 1000 times but I'm done! Screw fashion nova! Im sick of the customer service they give people who actually pay hard earned money verse the celebrities they give free clothing to. I'll never order another thing again!

This was my first purchase from Fashion Nova and when I returned the items promptly I was refused a credit to my original payment method and was sent a store credit. I shop often on line and have never encountered an issue like this from any other company. The product quality is low and the customer service is unfortunately not customer oriented. I would suggest Venus, or Lulus over this company due to the return policy, very unfortunate.

The sweater they sent was sewn with the seam edges on the outside of the armholes and the neck. (The shoulders and sides were sewn correctly with the edges on the inside.) As other reviewers have stated, their policy is store credit only and must be requested within 14 days of delivery. Since this was a gift, the sewing error was not discovered until the window had closed. How can a company send out something that is unwearable and then make you eat the cost of the item plus shipping? I was informed of a delivery delay and my package arrived only a little later than originally expected. This is winter and there are snowstorms out there so that is very reasonable, therefore I have no complaints about shipping, nevertheless, DO NOT buy from this company!

Bad business -order in error thought it was going to give me a recap of what I was looking at and it ordered. Within seconds I requested cancellation. Would not allow and they make you spend the money with them. No refunds but a gift card for there site if you return the item. Could not get anyone on the phone and they would not call me.

FashionOva claimed to have shipped my item and said that I should contact the shipping company. Lasership never received my item. Upon re-contacting FashionOva, they speedily refunded me the shipping fees of $6.99 and said to return to them the following day if I've not received the package… Never received my package and all emails with supporting evidence are being ignored by FashionOva.
They are a SCAM AND CANNOT BE TRUSTED.

Just like everybody else on this this is all the sham. Customers are not 90% happy with their delivery or clothing with Fashion Nova. Most customers barely even receive their packages. Everybody if you participate in going to the Better Business Bureau and report them as a scam company. It will help. It looks like they're sending either cheap clothing or you're not getting clothing at all and yet they take your money. Report them to the BBB!

I ordered a velour jogger set and Fashion Nova sent me a cardigan‼ REGARDLESS of a policy they NEED to fix THEIR mistake. It's a sad situation when you pay for product you don't receive, it's sounds like theft! I didn't get a wrong size nor wrong color but a totally different item from what I ordered and yes I am extremely passed that Fashion Nova WON'T OWN UP to THEIR MiSTake not mine as a customer. PlEase believe I Wanted to give NO stars!

I never received my item, when I contacted them they said it was delivered. Which it wasnt when I asked for a refund they said that it was my problem and I'm out my money. I will never buy from this company as they are not helpful when it comes to a problem. Claiming not their problem.