business logo of Fashion Nova

Fashion NovaReviews 14,429

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
Write a Review

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: info@fashionnova.com

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
grey star
grey star
grey star
grey star
grey star

Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
870
value
803
shipping
858
returns
789
quality
777
This company does not typically respond to reviews

We monitor reviews for authenticity

Alabama
1 review
1 helpful vote
Follow Irma R.
Unfollow Irma R.
Share Review
Report Review

Clothes always fits me as I order them. Clearly what is as advertised and as on site. Best company and site to have a deal so far

Date of experience: January 20, 2018
Minnesota
1 review
1 helpful vote
Follow Mable D.
Unfollow Mable D.
Share Review
Report Review

Perfect accessories
January 20, 2018

Summer has punished my eyes a lot so I have thought of ordering a sunglasses, an accessory from them and I have thought that they only deal with dresses, looks like I'm wrong. The black sunglass I have ordered just arrived yesterday and I can tell that its perfect. Go here to order fancy accessories!

Date of experience: January 20, 2018
Texas
1 review
1 helpful vote
Follow Edith M.
Unfollow Edith M.
Share Review
Report Review

All my orders were great! Especially the romper I have ordered. Washing doesn't even degrade the clothes quality so 5 stars for that! The colors don't fade at the very least so when wearing I can always look beautiful! Thanks for this.

Date of experience: January 20, 2018
Missouri
1 review
1 helpful vote
Follow Ginger J.
Unfollow Ginger J.
Share Review
Report Review

We can say that they have expensive clothing but hey, they were at the good quality! Same goes for those "cheap", they say. They are also of high quality and basically, price doesn't matter.

Date of experience: January 20, 2018
Canada
1 review
1 helpful vote
Follow Julia S.
Unfollow Julia S.
Share Review
Report Review

I would stay away if it wasn't for their clothes that fit me. It makes me extremely frustrated that they think that they can take advantage of their good apparel and so they don't need to take their customer's seriously. Everytime I order from there, my clothes come in so late that the event i was going to wear them to, already passed. I send an email every time and they treat me as if i am a robot. They don't apologize, they send a sentence back and they don't give you anything or help with anything except where the package is, which i can look up by myself if i wanted to. Horrible and frustrating really.

Date of experience: January 20, 2018
New York
1 review
1 helpful vote
Follow Rhonda R.
Unfollow Rhonda R.
Share Review
Report Review

I can give them 10 stars if I have to
I am one happy customer and I would probably go order again here. The site met or perhaps exceeded what I have expected from them. 10 stars is still pretty low since this site deserves more!

Date of experience: January 20, 2018
Maryland
1 review
1 helpful vote
Follow Kathy E.
Unfollow Kathy E.
Share Review
Report Review

Those kind of dresses that are "runway-like" quality are totally available here! And guess what, they're affordable as heck! Colors can also be chosen on your preffered dresses tho they should be available first. Lucky me for discovering this!

Date of experience: January 20, 2018
Michigan
1 review
1 helpful vote
Follow Sheila W.
Unfollow Sheila W.
Share Review
Report Review

They are really crucial to handling customers so I made this pick for my online shopping. I have trusted them for a long time already and this is the best thing - their customer support team

Date of experience: January 20, 2018
New York
1 review
1 helpful vote
Follow Mae C.
Unfollow Mae C.
Share Review
Report Review

Balanced pricing
January 20, 2018

They're not overpriced, that's it. Prices are stick to the product it self. Not that much, not too low. Just right!

Date of experience: January 20, 2018
Florida
1 review
3 helpful votes
Follow Sharlene C.
Unfollow Sharlene C.
Share Review
Report Review

"STOLE MY MONEY"!
January 20, 2018

SO I MADE 2 ORDERS FOR BLACK FRIDAY 1 IN NOV 24 THE OTHER NOV 27 MY FIRST ORDER TOOK LIKE A MONTH TO GET TO ME, WHEN IT FINALLY ARRIVED I WAS MISSING AN ITEM I DIDNT MAKE A BIG DEAL ABOUT IT SO I JUST EMAILED THEM A FEW TIMES THEY FINALLY REPLIED BUT AFTER THAT I NEVER GOT MY ITEM.THE SECOND ORDER I GOT MY PACKAGE LIKE ANOTHER 2-3 WEEKS LATER AND WAS MISSING AN ITEM FROM THAT ONE AS WELL I LOST COUNT OF HOW MANY EMAILS I SENT AND NO RESPONSE AFTER THAT I WAS NEVER RUDE TO THEM I KEPT MY COOL AFTER WAITING SO LONG BUT NOTHING AND TILL THIS DAY I NEVER GOT THEM SO I BASICALLY LOST $60 IN 2 ITEMS.SO DISAPPOINTED!

Date of experience: January 20, 2018
Texas
1 review
1 helpful vote
Follow Katie A.
Unfollow Katie A.
Share Review
Report Review

When directly compared, it really is! The quality fashion nova offers is even better! FN is also concerned with customers so they have their customer support that can be reached out anytime.

Date of experience: January 20, 2018
Massachusetts
1 review
3 helpful votes
Follow Alyssa l.
Unfollow Alyssa l.
Share Review
Report Review

2 day shipping is a lie!
January 20, 2018

The response took forever was not helpful. Blamed USPS about my order being delayed after I already told them I contacted USPS and said it was on fashion novas end. However fashion nova associate Beth took 0 responsibility and was extremely useless. So disappointed

Date of experience: January 20, 2018
Texas
1 review
1 helpful vote
Follow Annie G.
Unfollow Annie G.
Share Review
Report Review

I have shipped the wrong item because i was careless and I wrote an email about this. They resolved it as quickly as possible, ASAP to be exact, my issue was resolved easy!

Date of experience: January 20, 2018
Arizona
1 review
1 helpful vote
Follow Arlene F.
Unfollow Arlene F.
Share Review
Report Review

I was hesitant at first because i hate online shops but FN, redefined this thing for me. I only use my card to shop here and I approve of this since they secure my payments. This added feature is greatly appreciated. Thanks for making everything secured.

Date of experience: January 20, 2018
New York
1 review
1 helpful vote
Follow Sandra M.
Unfollow Sandra M.
Share Review
Report Review

Only took the shipping service 3 days to deliver so I'm giving them two thumbs up! Material used was also comfy and I can wear it any time of the day even in hot scenarios which makes their dresses a great option for those who are picky for their dresses like me!

Date of experience: January 20, 2018
Pennsylvania
1 review
1 helpful vote
Follow Tasha H.
Unfollow Tasha H.
Share Review
Report Review

5 stars rating!
January 19, 2018

Love the way they do business. So easy to work with fashionnova, the process was tremendous and went according to schedule. Shop around if you want, you won't find better prices or customer service.

Date of experience: January 19, 2018
New Jersey
1 review
1 helpful vote
Follow Julie G.
Unfollow Julie G.
Share Review
Report Review

Great variety of products to choose from. Needed a larger size, customer service was very accommodating and reduced the sizing fee. The time payments without interest make the purchase easy. Prompt shipping too.

Date of experience: January 19, 2018
Maryland
1 review
0 helpful votes
Follow Rita M.
Unfollow Rita M.
Share Review
Report Review

Excellent customer service! Fabulous choices, it makes it easy to decide and a lot of options. I will make another purchase.

Date of experience: January 19, 2018
Alabama
1 review
0 helpful votes
Follow Ann W.
Unfollow Ann W.
Share Review
Report Review

Excellent condition and secure ordering. Used them two times and have been happy each time. Thank you fashionnova!

Date of experience: January 19, 2018
Canada
1 review
2 helpful votes
Follow CHRISTINA M.
Unfollow CHRISTINA M.
Share Review
Report Review

LIARS
January 19, 2018

I PAID FOR AN ITEM AMONGST THREE OTHER ITEMS THAT WERE ORDERED ON JANUARY 11TH AND AFTER I ORDERED AND PAID FOR THIS I RECIEVED AN EMAIL THE FOLLOWING DAY STATING THAT ONE OF MY ITEMS WAS NO LONGER IN STOCK AND I WOULD RECIEVE MY CREDIT WITHIN 24-48 HOURS. IT HAS NOW BEEN OVER 1 WEEK AND NO ONE HAS PROVIDED ME WITH THIS CREDIT INFORMATION WHATSOEVER. I'VE EMAILED NUMEROUS TIMES AND NO ONE HAS BEEN ABLE TO ANSWER MY QUESTION REGARDING MY CREDIT. THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER HAD AND I WILL BE POSTING THIS EVERYWHERE IF I DON'T GET MY CREDIT BACK.

Date of experience: January 19, 2018