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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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I love my money and making it is somehow difficult thats why I always manage to use it wisely and nothing beats ordering here in fashion nova especially when it is weekends. I actually saved a lot ordering here than buying stuff in offline so I prefer this much plus, they have discounts that are used to promote their items and I love them, additional to what I can save.
My items are being delivered in a weekly basis in some online shops but here in fashion nova, 2 days is more than enough. I also find it very easy to order because in just simple clicks, you can receive a well-tailored clothing thatll surely arrive anytime in your house. Perfect for me!
Never thought that fashion nova would have existed this long but jokes on me, they did! They are doing well when it comes to customer care and that maybe is the reason why some stuck with them. I personally have found this website helpful because of its free shipping worldwide.
I am hesitant at first when this site flashed my screen. Well, i thought maybe i need more clothes so I proceeded on picking a dress that will hypothetically suit me. Not that bad! Piece did arrived on time. Glad for this
Quality is always so good! They were always cute as well and the shipping time is always on point and comes in handy especially when I need a rush replacement or new clothes for some events or daily usage.
Might be ashamed to admit but, I'm actually a newbie to this kind of thing and I'm intimidated, at first about this concept, but fashion nova reversed it for me! It was really easy to deal with and now, I am well equipped with the knowledge I need to know about online shopping!
I had a problem with my order's shipping address since it was wrong compared to my given address, kinda panicked but i have remembered to call them. They easily picked up and talked me thru the process of changing it and voila! Instant solved!
I made a purchase before Christmas, it took an estimated two to three weeks, two weeks behind designated delivery time. Opened my box to find uncomfortable fitting jeans, too lengthy, or too short- and a pair of joggers they had faulty mailed in the wrong size. I write an email, and proceed to return my 60$ worth of Fashion Nova clothes. I am forced to pay 20$ for additional tax and shipping fees (mind you I would have to return due to THEIR mistakes anyway). Over a week passes- terrible customer service, I finally receive an email. I get back 22$ on an online gift card. I originally paid 60$... then I paid another 20$, for shipping. Just to get back 22$. RIDICULOUS.
Doubt was the first feeling I had when I visited the site of FN, But then it was replaced with joy and speechlessness when my first package arrived at home! Because of this, my third package is on the way and I'm totally awestruck
Hey also arrive on time, they took them 3 days to deliver my low waist jean and if youd ask me, got no problem and complain with that. I can live with it and thanks for fashion nova for delivering great quality dresses.
Delivered items at my house are sometimes from great discounts from fashion nova's site. Colors and designs are worth it., will wait moe and more opportunities to come and I would indulge to it
Even if it is for teens and mature adults, they have em around! They're like very diverse and considers every possible customers they might encounter. The dresses also comes in great affordable prices which is all good for me.
Their jeans are quite plenty and they come in different colors, designs, and variations. Took me even a while to figure out what to order. Products are in great value and it doesn't degrade quickly.
Never been disappointed with their shipping speed! Like, they always arrive on time and guess what, in my front or doorstep!. It was totally convenient. Sized are perfect for petite girls like me
I love the service Fashion nova is giving to customers like me and I totally love their prices! They are affordable/reasonable for the quality of the dresses you'll be getting and products are also shipped well and totally free!
Is any one else having delays with there order?
I made a purchase on January 8th and today is the 20th and my order still havent been shipped... I enailed them but it seems like they donf even read there emails because i have never received a response from them.
This sucks
It was totally worth the risk! I love the materials they have prepared and have used to the fashion pieces they offer, like their skirts and dresses! They're smooth as heck, also comfortable to be honest.
They say, according to reviews, their shipping is the problem. Not for me though, the only thing needed is the contact with the customer support! So far, my items was delivered in due time. I could say they would take 3 days.
Surprise how this site receives some bad reviews. They are fake reviews! Fashion nova is a worthy fashion investment. Trust me. They do deliver items on time and more importantly, undamaged. Because of this, i think i will visit this site more often and order more.
I have made 4 total separate purchases from this site for just 3 months. They carry all the dresses in your house like the way it is their site. They also have a wide variety of selection like summer dresses and winter jackets that are fashionable
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day