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How would you rate EVINE?
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Georgia
1 review
3 helpful votes
Follow Julie B.
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I was interested in a few clothing items and when the sales rep gave me my balance, I questioned why it was so high. She immediately wanted to transfer me to her Supervisor to check the price. Of course, the price was much higher than shown on television. Also, the rep had already charged my Debit Card! Now, even though I made it clear to do not run my card until we confirm the prices, I have to wait 3-5 business days to have this transaction reversed! I will never purchase anything from them! Ever!

Date of experience: October 30, 2018
Maryland
6 reviews
22 helpful votes
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On phone with customer service for over hour. The agent was very pleasant. It was in reference to a price drop. She spoke to supervisor. Decision I get credit.
Guess what received email. No deal
Next, a few weeks ago I saw an item interested in buying. Called. Did not know item no. Hung up on me. Not once. Called again. Hung up.
They can keep their purse

Date of experience: July 20, 2018
Florida
1 review
3 helpful votes
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Awful company. I purchased an expensive watch for my husband's birthday, and the watch was defective. Evine would not take it back because it was over the 30 days, although the watch had been opened less than a week ago. Customer Service throw the policy at you, without consideration of any special circumstances. Clearly they value revenue over customer satisfaction. Bottom line, I'm out of my money and my husband without the watch. This will be my last dealing with Evine.

Date of experience: November 7, 2018
Florida
1 review
4 helpful votes
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Worse company ever! I will never order anything from these thieves. I sent back some cheap boots and paid $12 for priority shipping to them and they said flatly since the boots were outside the 30 day policy they would not refund my $$$. They can keep their junky secondhand products with customer service like this I can spend my $$$ elsewhere easily. Buyer beware. They wanted to keep my $$$ and the boots! Yeah right... NOT happening

Date of experience: November 13, 2018
Colorado
1 review
2 helpful votes
Follow Cara J.
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Evine holds no comparison to HSN or QVC on subscription/auto flex items.
The accounting procedure is not the same as quoted by host for value pay.
No two reps give the same explanation -it is as if they have no clue.

I will NEVER use Evine again. They have randomly charged my debit card and not in
Standards witht the host quoted value pay. The refunds are marked on the account however take 2 weeks to be processed -stating it is the bank. When the account shows the returned item received but you call and the refund has not yet been processed.

Good luck Serious Skin Care - I've moved on to another skincare line after 12 years with you.

Date of experience: May 13, 2019
Louisiana
1 review
0 helpful votes
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I had a problem with Shophq. My mom moved in with me. Without authorization they linked our accounts together and refuse to allow her to order. Just because my elderly mother moved in with me they will not allow her to purchase anything. This network sucks! The ONLY thing she would have ordered was an Invicta watch. This company is worthless

Date of experience: June 15, 2020
California
1 review
2 helpful votes
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Terrible Company
July 9, 2019

Be careful when you purchase from Evine. Purchased item, then my credit card got stolen. Updated my payment account at Evine when they notified me payment did not go through. I called them to confirm they received the new information. Two month later a collection agency called. I had to pay them and then two month later called me again. They said Evine did not let them know the account was updated and satisfied. Another problem I had with them is when I ordered an item and updated my address for it to be shipped too. When I did not receive it, I called them. What did they say about it. Contact your Post Office or hope it gets returned or forwarded to your new address. Not a thing they can do. This is the last time I will order from them. I going to stick to HSN or QVC, they have much better products. They would refund my account or send me a new item

Date of experience: July 9, 2019
Maryland
1 review
0 helpful votes
Follow Mary M.
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I bought a refurbished apple tablet and it never worked for me. Called evine many times, they gave me a number and where to go. They wanted to charge me $125.00 and I said no. They told me I could go to apple store. In the mean time I was going to send tablet back and dropped it and a crack was in it. Evine would not take it back. The lady at evine said they do not check these refurbished when they are sent to them. They don't know if they work or not. Anyway I am paying on ax$500.00 dollar tablet I have never been able to use. This will take years. Apple told me they would charge me 500.00 to fix. Eve though the tablet was cracked they know I could never get it to work anyway. Don't trust evine.

Date of experience: July 25, 2020
North Carolina
1 review
5 helpful votes
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These people are crooks!
November 26, 2018

They kept removing money from my card without permission! Beware of this crooked company! I cancelled my order that had not shipped yet and am now waiting for my refund. Worried that I may not get my money back.

Date of experience: November 26, 2018
Maryland
3 reviews
12 helpful votes
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I have shopped w/ Evine for many years and recently paid off the credit card I had w/ them. I recently ordered an item from them w/ my own bank credit card and got an email that a credit check was made through one of the major credit companies, equifax! What the hell? This was on Val u pay and my own personal money and they do a hard credit check? Horrible! I will never shop w/ them again! Never knew this was being done and dont know what the benefit would be when ordering from them. Lesson learned the hard way!

Date of experience: June 21, 2018
Florida
3 reviews
2 helpful votes
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The hosts
September 10, 2019

Kendy and melissa are the worst tv hosts ive ever seen... they talk with an air of desperation in their voice and repeat the same corny stuff over and over... especially when their desperate to fill air time. Its just nauseating... like car salesman... i hust turn the channel

Date of experience: September 10, 2019
Illinois
1 review
2 helpful votes
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Who in the world told these hostesses that you can pinch the the heel cup to make it fit tighter. Duh, these are supposed to slip up and down, pinky finger width between heel of your foot and heel of the clog. These are to act like regular clogs, the sole should NOT bend at all. The wide heel cup is only there for OSHA regulations for safety in the workplace. I have never seen anyone so ignorant about these shoes

Date of experience: January 8, 2019
Connecticut
1 review
6 helpful votes
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I just bought a tv on the phone with them and shortly received a credit alert stating they did a credit inquiry. One if i knew they were going to do this i would not of bought from them and two no one told me over the phone that this was part of the process for installment payments. I will never buy from them again. Sneaky Sneaky Sneaky!

Date of experience: July 2, 2018
Arkansas
3 reviews
6 helpful votes
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Unconcerned
May 23, 2016

Purchased Todd English cookware set, plus other pieces from collection. Performance was great, finish on outside began to chip within a month. Spent more than $375 on products.
Have been attempting to get resolution since March 15. Just getting the runaround between Evine and the manufacturer. Still have a value pay on two of the items.
First unresolved issue with this company in five years. Their lack of response makes it BIG.
Done with this company! They say they are concerned, ignore you in hopes you'll go away.
Would give "0" stars if possible.

Date of experience: May 23, 2016
Colorado
1 review
1 helpful vote
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No more clothes
October 13, 2017

I received 2 beautiful blouses and leggings as a gift from my daughter. The fit is perfect and the leggings are so very comfortable. However, after ONE time in the washing machine, following the care instructions on the tag, the tassel/ties shredded on each shirt! The tassel pieces were found on the bottom of the washer. I own quite a bit of clothing purchased through Evine, but WILL NOT be buying any more. Customer service won't help me because I didn't make the purchase. When my daughter calls all she gets is put on hold or transferred to other people, a big run around. Evine clothing isn't worth the money. Will shop elsewhere.

Date of experience: October 13, 2017
Virginia
1 review
6 helpful votes
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Buyer Beware
June 27, 2016

Watch out. Order two of the same items in different colors, pay expedited freight, and they only ship 1 of the 2 the faster way. Plus it takes them a week or more to ship! Stick with the other shopping channels who don't tun shipping charge scams.

Date of experience: June 27, 2016
Georgia
1 review
11 helpful votes
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I bought a toy for my son that lasted about one month. I found the product had no customer service so I requested support from evine. Essentially I was told 'tough luck' it is not our issue. What a sad operation.

Date of experience: February 28, 2015
Illinois
1 review
4 helpful votes
Follow Danielle S.
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Ordered invicta watches and handbag, on November 15,2016, paid in full. Still no order in my order status, still no merchandise, call everyday and get run around, go from customer service, to credit, back to customer service, ask for supervisor and refuse to put me through. Cant explain glitch, then they say warehouse problem, then a tech glitch, then wrong county, then back to reorder, and cycle continues all over again for three weeks, I am frozen out of Evine and no one takes responsibility or solves problem. Thank God I have QVC. My sons birthday has come and gone and as of December 3, still no resolve... Unbelievable!

Date of experience: December 3, 2016
Illinois
1 review
4 helpful votes
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Rip off artists!
May 2, 2016

Evine live over-drafted my bank account by taking more payments than they were supposed to. When I called to try to straighten it out with him the lady I spoke to was extremely rude and has forced me to contact my bank and take further steps to stop this from happening. With the exception of the Invicta watches all of their product is junk. If you do business with these people your best bet is to cash them out and do not set up a payment plan or they will screw you over.

Date of experience: May 2, 2016
Illinois
1 review
1 helpful vote
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Best makeup ever!
February 27, 2016

I seriously have tried about 100 different makeup lines. The prices ranging from $5 to $65. Skinn cosmetics foundation is the best thing I've ever used. My search is finally over, thank god. I could list everything I love about it, but will just say that it's perfect for my skin. Im 62 and have age spot that I hate. I also have wrinkled under my eyes, not bad though. I've taken care of my skin. The foundation covers and conceals everything without looking like a mask. I almost cried when i realized it was what ive been looking for, exactly. So now, after 20 yrs of trying everything, I use ONLY skinn shampoo, skinn cosmetics and skinn skincare. Thank u Dimitri. You really do care and tell the truth about what u sell.

Date of experience: February 27, 2016

Overview

EVINE has a rating of 1.5 stars from 120 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with EVINE most frequently mention customer service, value pay and credit card. EVINE ranks 672nd among Discount Shopping sites.

service
3
value
3
shipping
3
returns
3
quality
3