I received a script for a cough medicine and went to my local pharmacy to fill it cuz it had an opioid in it so they had to get an over ride... optum ex would not authorize the full amount of medicine the dr wrote for so the pharmacist tells me they want a prescription authorization to fill the rest... I explained this to the pharmacist but there hands are tied... when it comes to insurance companies so I paid out of pocket for the rest and made a complaint to the bbb about them... my dr is just that... a medical dr... he knows what he's doing... and me... the patient... like a jerk... stuck in the middle... wonderful healthcare system we got in this country... God help you if you get sick... the pharmacists job is to fill the script... that's it... the dr writes it... the pharmacy fills it... simple right?. Not with optum rx... they should be ashamed to do that to patients... I'm not there for kicks trying to get medicine... also... some of there reps are very rude and nasty... when it comes to my health I'll call 10 times a day... they dont have to like it... good luck