Awful company. I purchased an expensive watch for my husband's birthday, and the watch was defective. Evine would not take it back because it was over the 30 days, although the watch had been opened less than a week ago. Customer Service throw the policy at you, without consideration of any special circumstances. Clearly they value revenue over customer satisfaction. Bottom line, I'm out of my money and my husband without the watch. This will be my last dealing with Evine.