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The company has garnered a predominantly negative reputation, with customers frequently expressing dissatisfaction regarding product quality, service delays, and inadequate customer support. Common complaints include issues with order fulfillment, misleading tracking information, and difficulty obtaining refunds. Many customers reported receiving items that did not match advertised descriptions, leading to frustration and distrust. While some reviews hint at occasional positive experiences, these are overshadowed by the overwhelming sentiment of disappointment. Overall, the feedback indicates a significant need for improvement in customer service practices and product reliability to restore consumer confidence.
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I have never gone through a site like ericdress.com I found it the best in its category. One can notice how is to deal with, the photos, the description anf the prices provided in the site is competitive.
The gown I ordered came packaged nicely and the quality of the gown was superb! There were no loose stitches. I ordered a custom size gown and it fit perfect! Definitely will order from Eric dress again. I wish I had known about this company before I bought my wedding dress for my 25th anniversary, I would have saved tons of money! Thank you Eric dress.
I have used EricDress several times and they have been great. The quality is fantastic. I will continue to use them as my go to site for event dresses and even some casual clothing or accessories too!
If I could leave a review with zero stars, I would. As a repeat, very happy customer, I wrote to Ericdress before placing my order to ask about which material is used in this dress so we could order the correct color (we wanted dark purple). This dress description only mentions "tulle," which is obviously the top layer of the skirt AND a material for which there is no color grid. The written reply I got was that I should use the Matte Satin color grid. So we did.
Not only did the custom order dress come much too small, but it was the completely wrong color! Understanding that mistakes happen, I wrote to customer service telling them that they accidentally sent me the wrong dress (I included pictures of the dress). After they assured me they sent the right one, & offered $12 to alter it (WHAT?), I sent another picture of the Matte Satin color grid and my daughter's dress.
Six communications later, they insist that they sent me the right dress and offering nothing more than $12. A mistake is understandable, but I have never dealt with a company with such horrific customer service. BUYER BEWARE!
(I have pictures of the color grid I was told to order from, the actual dress, and e-mail from the company. Unfortunately, the photo link below is not working. Happy to share them!)
Here Id like to share my 1st online shopping experience from eridress which is from China. I ordered 2 pcs pull over sweater, the goods cost 43USD, shipping cost is 12 USD, so total is 55 USD, and they offer me 10% discount coupon for first id. So at last, the declared value is 50 USD. So everything is perfect. When I received the package, I feel so excited since I didnt expect to get it so fast. The sweater comes with original colors, the material is good and fits perfectly look fantastic.
Really great store! Id like to try some shirts in my next order. You guys can also have a try: ericdress.com
I ordered my gown on March 1st... kept in close communication with me via emails... told me that it would be expedited on the 11th for 30.00 extra... my gown arrived on March 13th and it was GORGEOUS!... proper fit... color and quality of the gown... ERIC DRESS HAS A LIFE TIME CUSTOMER!-N. Frye
I must say that I am pleasantly surprised by the excellent reviews I'm seeing here. Its not often that I read good reviews about sites like this. I havent ordered yet, but my shopping bag is filling up fast and I will, after reading the reviews, as I always do before shopping online, be placing my order very soon. If only all the discount sites could be so reputable! I for one are grateful for customers reviews. It really is a useful tool.
Fast shipping, great quality and true to size fitting! Absolutely will be purchasing again. Only took about 8 days to ship out when they originally told me 12 days.
Very happy!
So far I am pleased with my purchases except one coat I purchased buttons were loose! I ordered a customized evenig gown which fit right and was beautiful
Great fabrics, was really surprised by that. Everything fits well and will shop here again. Everything came through mail undamaged and when I was told it would ship. Thank you.
Everyone is so amazed with my wedding dress and shoe. It was elegant and simple. I really love it. It's perfect.
I have bought some clothes here as gifts for my friends many times, and those are among my best decisions ever. Girls are both happy with the stuffs, even get back to buy some more later. All items are sophisticated and very high quality products, look exactly like the image and description on the site. Everything is perfect, from products to service. Customer service team is also very enthusiasm; items was delivered on time without any lost or harm. You can also get some discount when register a new account, 10% or more in some occasion. Certainly will back in the future.
Finding the right dress is quite hard if you live in a small town that only has one shop... ericdress.com made my dreams come true of having the most amazing dresses for going out to dinner with the love of my life while feeling great!
Totally satisfied I bought a dress and I don't believe how much she's georgeous! I put a order wright away on other item! Thank you! By the way sorry for my English I am a French Canadian!
Ericdress.com has everything I need. It has different types of clothes and shoes. I nearly fell in love with the dresses because they are gorgeous. And shoes are just so beautiful. Bags are love. I want to get all the things. Even sales are good. I knew that this website will not disappoint me.
I saw lots of bad reviews after placing an order so I was nervous and constantly contacted customer service at Eric Dress. I recieved my gown after in 3 weeks and it fit almot perfectly. I ordered the size based on their chart which was 5 sizes more than my usual dress size so I was unsure how this was going to fit. Turned our just fine. I have one area that needs to be adjusted but there was no way I could have ordered a size smaller. I was skeptical but very happy with the product. The gown looks beautiful and you can't beat the price. I would recommend this site but please make sure you follow their directions on how to order the right size. I'm a size 6 or 8 in a dress and had to order a 16 according to their chart.
I always like shopping it is my hobby or you can say passion. I wont mind. Its a fun for me that I enjoy much at online shopping. I have a wonderful experience in shopping online at EricDress. I find various products like hats, attractive coats, beautiful dresses and jewelry products. It is amazing to have a shopping at EricDress. The customer support at EricDress is awesome for which I can recommend everyone to shop at EricDress
I am very impressed with the dress sizing, style, and beautiful color/patterns of my dress
I purchased, the price was good and well made. The dress has very light. And first their delivery system
I will be shopping here again. Thank you, Ericdress for the prompt service.
Firstly, I must say I am not like most girls, I do not like shopping that much. However, thanks to ericdress.com and their professional customer support staff I can now say that am not that opposed to shopping anymore. The website was easy to navigate and very user friendly. The hardest thing was choosing ONLY one dress - will be buying again for sure- and my absolutely gorgeous dress got to me on time, even though I ordered last minute, thanks to their amazing support team. Will definitely recommend! Shopping is fun again, you know have a customer for life.
Answer: Dear friend, Thanks for your mail. We have checked your order and your payment has been passed. Our support will send you the related email about your order, please pay attention to your email box and junk mail box, which you registered on our site. Your support will be highly appreciated. Best regards, Ericdress Team
Answer: Dear friend, Thanks for your question, After you signed up and you can login your account. When you are placing your order, you will see on the right above of your pages, If you have any other questions, please feel free to let us know at reviews@ericdress.com or service@ericdress.com. Have a nice day. Best regards, Ericdress Team
Answer: Dear Sara, Thanks for your question here. Our size charts are for foreign countries.If you want to order, please kindly visit our size chart so that it would be more accurate. Some buyers bought items without referring our size chart. Hope that you could understand. Any other questions, please feel free to let me know at service@ericdress.com or reviews@ericdress.com. Have a nice day. Ericdress Team
Answer: HI, dear Natasha, Thanks for your question here. For the size, you could order according to our size chart details, there should be no problems about it. Any other questions, please feel free to email us at reviews@ericdress.com, I would be able to help you. Have a nice day. Ericdress
Answer: Hi, dear, thanks for your question here. For the shipping, expedited shipping is 2-5 days, standard shipping is 4-8 days and the super saving would be around 25 days. You can see the processing time for the products you need on the products page. Total tome would be processing time plus the shipping time. Hope this would be helpful for you. Have a nice day. Ericdress
Answer: Dear Vickie, Thanks for your question here. We are a popular store now and we have lots of customers around the world. If you want to order from us, you neeed to know the follwing: For the shipping, expedited shipping is 2-5 days, standard shipping is 4-8 days and the super saving is slower than others. You can see the processing time for the products you need on the products page. Total tome would be processing time plus the shipping time. If you have any other questions, please feel free to let us know at reviews@ericdress.com or service@ericdress.com. Have a nice day. Best regards, Ericdress Team
Answer: Avoid this company, the sizing is inconsistent,, small being very small and the large extremely large. Even when you use their sizing guide there does not seem to be consistenency from one style to the next style of dress. YOU WOULD BE VERY DISAPPOINTED IF YOU ORDER FROM THEM.
Answer: Dear Janery, Thanks for your question here. We have a huge amount of customers around the world and also we have many policies on our site. If you want to buy on our site, please refer to our size chart, which would be correct. Thanks. If you have any other questions, please feel free to let us know at reviews@ericdress.com or service@ericdress.com. Have a nice day. Best regards, Ericdress Team
Answer: Dear friend, Nice day. We are very sorry for the unpleasant things happened on you. But our persons have emailed you at:o_lindsey_o@hotmail.co.uk for 2 times, we didn't heard from you. Please just check your mail box and send a reply. We need to know your specific delivery address so that you can get the items you ordered. Please let me know as soon as possible. Have a nice day. Best regards, Ericdress Team
Answer: Dear friend, Thanks for your question here. We are a well online store with good reputation and we have lots of customers around the world. For more, you can also visit our site also, please feel free to write us at service@ericdress.com or reviews@ericdress.com. Have a good day. Best wishes, Ericdress Team+
ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising...
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