Dot & BoReviews 270

Bought a sofa from Dot & Bo and had a problem with shipping as I was not home to receive shipment. Their customer service was amazing and rerouted my order until I was home.

Just received the item and it's simply perfect!

Will do business with them again and highly recommend.

Awful company! Should not even be in business. I ordered a small item ( I was planning on ordering furniture later on) and have gotten the run around on ship time for about 2 months. They blame everything on systems integration and rapid growth. The only growth I have seen from them has been in their horrible reviews. 25 BBB complaints in the past year.

Been waiting 6 months for an order that was supposed to take 6 weeks. The rep behaves as though they don't need costumers. They have some fun stuff but don't fall in love, you'll get your heart broken

Dot and Bo's daily collections and products selected are high quality.The design and user experience of the site is engaging, and the e-mails are also beautifully curated. I can tell they are really trying to give consumers moments of joy with things such as their daily inspiration and their blog posts. It seems that they have had some shipping/product issues but they are a recent business, and I understand that all new businesses have growing pains. Looks like they are trying to tackle the problem head on, as they strive to continue to give the best customer experience -- everyone I have spoken to on the phone have always went above and beyond to try to help me when I had an issue.

Dreadful! I ordered 3 Kantha throws June 13 and after contacting D and B numerous times, finally received them July 29 to find that instead of being "approximately 60" by 90"", they are 50" by 59" and totally useless for my purpose. A 31 inch discrepancy does not qualify as approximate any more than delivery in 7 weeks qualifies as 3-4 weeks. And the item, while still for sale on the site, is "not returnable." I will update if I have any luck returning, but I am kind of hesitant to return because I'm not sure I trust them to process my refund.

They really sucks.
I bought a lamp, but there was not any notice after the day I supposed have it.
No reply for mail or voice message, after a week I finally got them on the phone then they says "oh sorry we didn't know we got mails from you."
Well I reached them and they say they will let me know, I thought it is finally coming. But it was NOT.
I got a mail that they canceled my order and will refund my money.
I have already saw somebody wrote the EXACT SAME thing happened to them.
They are not getting any better, what the waste of my time.
I'm definitely never coming back to shop with them, don't wanna even see.
Worst experience of my entire shopping.

I'm adding a review to this because I want to chime in on the other recent negative reviews. They haven't replied to multiple email queries, sent over the space of a week and a half, even with an auto-reply confirmation of "yes, this email was received" (yes, I checked my spam mailbox), never answer their phones or return messages. I have an overdue item and would very much like to get an estimated shipping date, or have the opportunity to cancel my order. This is beyond horrible customer service, and NOT a way to keep a business afloat.

Please, save yourself aggravation and use another business.

Beware! I was just about to checkout a very expensive wall clothing hook (with the color balls on the ends) and a vintage-inspired trunk on this website until I did research and found out they actually buy from Etsy sellers and other wholesalers and jack the price up of the items more than 2-3x. The style and quality of the items were exactly the same. Only difference was I found mine for $45, and I almost got ripped off by Dot & Bo and buy it for $89. Along with their long shipping times, this website is not worth it at all. By the time the item is delivered to you, you're either going to be disappointed or disinterested. If you find something you like, make sure you research the item and put in similar keywords on Google, Etsy, etc. You will buy directly from the artist and save more than half.

[From the time this review was written :] Dot & Bo also asks you to enter your email in order to browse their website which is incredibly shady. It's almost like Zulily which also, offers average quality items, takes a while to ship, no returns, but good prices. Despite entering email and being spammed everyday with newsletters, Dot & Bo isn't offering any discounts. Don't get lured it by their "sales". They are NOT sales. They just simply send you emails showcasing several expensive items that look like they're good prices. There is no reason for them to ask for your email unless they offer great prices which they don't. Please do not be fooled! I honestly thought the website was really cute and I wanted to purchase from it, but it's a good thing I didn't. They curate and collect great items, but their resell prices are outrageous and to wait that long for such an expensive item is poor service (in my opinion).

AWFUL! DON'T DO IT! All the merchandise looks great BUT it takes forever to receive it, and they have your money for months before they send the merchandise. THEN, you only have a 14 day return window, and they won't answer the phone or emails to give you a return authorization. THEN they will not refund shipping. THEN they will not refund at all because it's a "final sale". RIP-OFF, before ordering read the Dot and Bo Complaints. I'm filing with the atty general in order to get my $$ back. They resell merchandise from other venues and mark it up by about 300%. I ordered a $39 item that I later saw in the store for $7! BUYER BEWARE!