The Disney StoreReviews 164

I pre ordered a blu ray disk of Solo a Star Wars story. 3 days later I got N email that my order shipped. When I tracked the item I got a notice from ups that an order for my label had been created and when they received the merchandise they would ship it. I called shop Disney a few days later as I still had not received it. They told me it would take a while from a third party vendor and they couldn't ship out a replacement until three weeks had passed. At the three week point I called to tell them to let them know I didn't receive it. They said it was out of their control, as it came from a third party vendor. I had to insist on being put through to a supervisor who said that they could send me a replacement and rush it. It would be about 1 and a half week because it came from one of their "trusted " third party shippers. I asked if it was the same third party shipper that never sent the first order. Since it was and this movie was available everywhere now. I asked to have my money refunded. I used a disney gift card and a credit card for the tax and shipping. I asked that the refund could be used at Disney store. They refunded me with a digital gift card that can only be used on their site. I asked for this not to be the case as I plan on NEVER buying fro their site again. By the way I then ordered it from Walmart.com and got it in 3 days with free shipping and saved $8 as well. I hope people read this before buying anything at shop disney.

After reading all of the other negative reviews on here I can only come to the conclusion that the Disney store is either horribly managed or in fact a scam. I had a similar horrible experience with them. They had a deal going on where you could buy one medium plush get one 50% off which seemed like a good deal to me. So I place order and get a shipping confirmation a day later. Then fast forward a week and a half I realize the products (2 stitch medium plush) haven't shipped, only a label was created. I email the stores guest services and they reply back saying so sorry we will place another order for you. Cool I get a confirmation email again and this time there is an actual package on its way (still have not received so not counting my chickens yet) but they are only sending one plush even though I originally ordered and paid for two. Emailed guest services again and am still awaiting a reply. This online store is almost criminally incompetent, I can't believe disney as a whole would allow such sub par service to continue.

I ordered an item and made a request that it be in one of the two colors available. I was told they can't take requests, ok fine. She then said that if the wrong color arrived, then they would be more than happy to work on an exchange with me. Well, surprise surprise the wrong color came so I called immediately as this is a birthday present for my son and was told I could exchange the product at my own expense, but there still wouldn't be any guarantee that I would get the right one on a second attempt. I emailed guest services directly and explained the situation and why it was so important that I receive the right one. I was told to exchange it or buy it in a store to get the right one. Geez, you don't think I tried that?! It's not in the stores. She then emailed me back telling me how simple it is to exchange/return items... nothing more. Disney claims to go above and beyond but this corporation is a joke.

So I bought a few items for my sister on the Disney store and it didn't ship, I contacted them multiple times, and had to call them to get a straight answer, over a week later I get told my items have finally shipped, a few hours later I get told one item that I purchased was no longer available and would not be included in my order. I called them and they told me the collectors item I had purchased over a week ago had sold out so they couldn't ship it to me, they offered me $10 in store credit.

Ridiculous way to treat customers, especially from a company the size of Disney!

I recently purchased a customized Jackson Storm T shirt for my son, naturally thinking this will be awesome because it's from Disney. However, upon receiving it I saw it was from Zazzle, and the quality is awful. The design was blurry with a white background (which there was not in the product image), and the shirt was rough and smelling of chemical, unlike the actual shirts they have in stock at the Disney store. Well, if I had looked closely when I purchased this I would've seen it was made by Zazzle (if I used a magnifying glass). Pffft. Never in a million years would I have thought Disney would allow unlicensed Disney products, AND to sell them on their site at Disney prices!
Anyway, I spoke to customer service, they couldn't refund me because it was customized, but, they said they would send me a $15 coupon.

Hello,

I would like to ask what happened with my order nr. **************?
Until now I have not received anything. The order is from 19.11.2017! And it's paid.

I have not received the package until today. Please cancel my order and I would kindly ask you to send me back my payment.

I ordered a coat for my grandson which didn't arrive before we left for our Disney World vacation. We saw the coat in stores there. We didn't buy it because it would be waiting for him when we returned. I hadn't heard from Disneystore, com aside from the initial "Thank you for your order" email. We got back home and there was no coat. I checked my email again and received nothing indicating an issue with the order. I finally called, 20 days after I placed my order, to learn that the coat is out of stock. It was in stock on the web site when I ordered it. I also learned that they were aware of the situation and never sent me a follow-up email letting me know about the issue. I get it that things get sold out. But their inventory system should align with availability on their web site. And where was the communication? If I had known when they knew that the item was no longer in stock I could have bought it in person. Aside from their web site being difficult to use, this not so small blip doesn't align at all with the rest of the Disney brand and will stop me from shopping on their site in the future.

I ordered Christmas presents for my 5 year old online from the Disney store, the website said guaranteed delivery before Christmas. I got 2 different tracking numbers since my items shipped out of different states. That would have been fine except neither package actually shipped for 2-3 days after I got the tracking info which lead to my items being delivered AFTER Christmas! I called customer service where I was told they would give me a $10 credit towards a future purchase. Apparently $10 off (which is basically their shipping charge) is equivalent to a 5 year old not having her Christmas presents under the tree on Christmas morning. I decided to email the corporate office about my experience, a week later they called me and basically told me the same thing, they would give me a credit for a future purchase... the craziest part of this, is that this also happened to me about 5 years ago from the Disney store and I didnt order from them again until this year where it happened AGAIN! I will NEVERRRR give them my business again and I hope everyone else has plentyyyy of time to wait for their overpriced items because shipping is definitely not their priority.

I purchased an item online using my debit card. At no time was I made aware that my account would incur an additonal authorization charge of equal value, not even in the confirmation email I received. It was not until I checked my account and found that I had gone into overdraft and was charged $36, did I discover why. I contacted customer service and was made to feel as if it was my own fault that I did not have the funds to cover the total of the purchase AND the authorization fee. I guess since I don't have as many zeros in my account as Disney, I was looked down on. It would make more sense to me that consumers be notified PRIOR to the final purchase of this policy, not instructed to look at the fine print hidden within the website after the fact. It seems like it would be super easy to make this disclosure known via a pop-up or something during the purchase process, especially given the number of negative reviews I see here related to this same issue. Why purposefully continue to deceive buyers? I will not ever be purchasing from them again and am hopeful that this review helps someone else.

I ordered around Thanksgiving hoping the gift would deliver to an APO address by Christmas. The week of Christmas I learned Disney neglected to tell me they ran out of the Elsa shoes and cancelled my order. Had I known back in November, I would have had time to buy from another store. How do we tell our 4 year old granddaughter she's not getting the "magic shoes" she asked for? We are SO disappointed with The Disney Store! Really doubt we'll bother shopping there again...

I ordered 2 giftcards ($100) each on 12/15 for Christmas gifts. Rec'd an email on 12/17 that during the order process, one of the gift cards was processed and the other cancelled. I will need to reorder the other gift card. I authorized a payment on 12/15 for $200... they will issue a refund of $100 within 14 days. So they want me to wait 14 days for my money and I need to place a separate order to get the other $100 gift card. Customer service is a joke. I don't want a refund... I want 2 TWO gift cards ($100 each) delivered to my house for Christmas. I don't want 1 and then order another. I've been promised a supervisor would call me and have yet to receive that. Christmas is in just a few days and all I want is a flipping gift card that I paid for delivered. No shipping confirmation can be provided... DO NOT... I REPEAT... DO NOT ORDER FROM DISNEY.COM!

My order number is *******302

I authorized for the purchase on line for $25.08 with my debit card.
Disney took it out from my account on the 12th of December.

December 14 Disney took out another 25.21 for the same order (mind you I did not authorize this amount only for 25.08)

So they took out $50.29 and was told by Disney this is a normal procedure because the 25.08 is on hold for so many days. Because of this it cause my account to be overdrawn, I would have $9 and some odd change after the authorized 25.08.
Now my bank charged me 36.00 for the overdrawn. So now My account is over drawn $56.

I have talked to Shay but all he wants to do is argue like its my problem. I asked for the supervisor and he refuse to do so.

Disney stole money out of my account and cause it to be overdrawn. Disney is thieving customer monies from their accounts

Shame on you as now I will do every thing in my power to tell the world... Disney is not honest as they say! They are thieves

Used this service have no faith in their customer care emailed after no dispatch email received they advised me to wait a couple of days. Waited no delivery or dispatch emailed them again to be told it hasn't been dispatched. Unsure why I was waiting a couple of days for something to arrive that had not been dispatched they should have known this. Was advised they would dispatch and send me an email again the days passed no dispatch email. Emailed them again to which they assured me I would have my order in time for a birthday. Day before the birthday still no delivery so now I am attempting to cancel my order. Strongly advise do not order from Disneys on-line store they are useless

Worst service possible. I ordered on November 24th with Disney policy stating it would be delivered 6-8 business days after purchase. It is Dec. 11th with no ship date and customer service has no idea when my items will be shipped. They assure me nothing in on backorder. They also state everything will arrive by Christmas day... reallly? If you go online, disney.com is offering free shipment today. HOW CAN THEY OFFER THIS WHEN CUSTOMER SERVICE tells me they are swamped and can not get out purchases made weeks ago? Plus, customer service stated I could not cancel my order because it is in distribution?/? What happened to the Disney service? POOOOR Service... NEVER will I EVER purchase from DISNEY again.

I purchased a backpack for my grand daughter from Disneystore.com and never again.

I spent about 2 hours on the phone in total and on my last call they advised me that I would receive the package on Dec. 8th plus they would drop the $40 shipping cost and also send me a $20 gift certificate for all I've gone through.

Well it didn't arrive Dec. 8th and is still in Memphis TN.

I called again and this time the lady advised me its not there problem, I must contact UPS.

NEVER AGAIN WILL I ORDER ON-LINE FROM DISNEYSTORE.COM!

I brought lots of things online for several years and THIS terrible experience on SHOPDISNEY was the first time ever!

I made an order three weeks ago and the package is still not shipped. This is Horrible! I brought those gifts for my colleagues as Thanksgiving gifts (I ordered a week before Thanksgiving) and now its almost Christmas. I called the guest service twice and they told me its process. FOR Three WEEKS? Ironically, they charged my credit card very fast.

I Love Disney and I go there like twice a year. BUT this is my first and last time that I shop Disney online!