Ok here we go... I received a gift card for Christmas
I've been trying to decide what to buy. I decided on April 4-5 to purchase Betsey Johnson Maleficent necklace. When I checked out I used my gift card and PayPal for balance which would have been 0 still left money on gift card. When I looked at my account it dropped the gift card I called not 20-30 later to question sure enough it dropped it but they couldn't stop shipment because it was already processed REALLY whatever I said I send it back once it arrives. A couple days go buy I get a shipping email. I'm thinking you know once it comes in I'll probably love it and keep it Right cuz that's how I am.
Ummm ya it came WHAT A JOKE! It came in this box beat to crap the tape looked like it was boxed up to move going to the moving truck. Absolutely blew it. I opened the box there was a three puff shipping plastic packing puffs two were deflated looked like it was used before. Then there was a empty plastic bag hanging around the pouch which the necklace itself was in had bubble rap but the necklace had no protection just hanging around loose in the bottom I'm not sure how the jewels didn't got messed up.
The paper that was in the box was sad looked like it was being reused so instead of just keeping it the experience was underwhelming but this particular situation they made it easy to send it back. The picture of the necklace rapped up is me returning it to them the proper was.
I'm sad I really want to order the LEGO castle but I'm not impressed so I'll look to get it somewhere else.
I'm such a Disney lover my bedroom and kitchen are Disney I have fabulous stuff.
SAD DAY YOU WONT PAY RETURN SHIPPING SO ILL MAKE SURE YOU SIGN FOR IT! You know keeping us all honestenough said
Thank you very much NOT!

The Disneystore online has ruined Disney for me.
I put in an order about 3 weeks ago for a bunch of items that all together were about $300. In those items I was supposed to receive two sets of blue ceramic dinner plates.
When the order finally comes I dont have two sets. Instead I have two individually wrapped single plates. This was mistake number 1.
I reach out by email giving copies of the receipts, a page from my online account saying they got my full amount of money etc, and Disney apologizes and tell me they will mail the two sets to me.
The very next day I get a shipping confirmation that only 1 set of plates is being mailed to me. I thought wow, they screwed up a second time. So I let them know that hey you mailed off a set of place but I was owed two sets not just one.
Once again its the we are so sorry, we will fix it, have a magical day. Well 5 days pass and I never get a shipping confirmation for the second set of plates which is the third time they screwed up at this point.
At this point I am fuming as these plates were meant to be a gift as part of set and now its way passed when they should have originally arrived. Technically based on federal law they have to alert me when there is a delay in shipping but that never happened.
After mailing off a fiery email. I literally wait hours in the middle of a week day for a response. I receive two emails back to back. One email is that the second set of plates has finally mailed. The next email tell me that I should call their 1-800 number at my earliest convenience. I thought wow, they want to personally apologize and try to make it right. Finally I will see that Disney difference they always talk about.
Well I was wrong. After waiting on hold to talk to somebody, I am told that they had no idea as to why I got the number to call and that everything should now be fine with the order. I was left momentarily speechless. Did these idiots now have me call a number and waste even more time after 3 emails for no reason whatsoever? Yes yes indeed. Mistake number 4 just happened.
After 4 mistakes and really wasting my time, I am sent an email telling me that I need to print a shipping label, that I need to repack the two individual plates that I first received for shipping, that I need to put them in a sealed box, and that I need to send them to a UPS pick up location. WHEN IT WAS DISNEY WHO KEPT SCREWING UP!
I have never heard Disney say we are sorry so many times. It means nothing because they did nothing to make it right. Instead I had to keep wasting time with them and fight to get what I paid for. Now I have to print on my paper their return label, use my packing supplies to send the plates back, use my gas to get them to the UPS store and my time which is most precious to me. Because they keep making mistakes. The stupidity of having me mail plates back that now have cost more in shipping than they cost to make is beyond me. That to me is mistake number 5.
Let me PLEASE, stop you from doing business with the Disney store. They dont care about order accuracy, making the customer happy, and expense to customers for their screw ups, or responding to emails with more than magical we are sorry one liners.
I am at this point debating if I should report them to the California state attorney general for how this all went down so they can have their business investigated because I am guessing a lot of people get scammed out of merchandise that they pay for.

Just look at the reviews on line of only 1 to 2 stars. Nobody is happy with them. This sort of Mickey Mouse crap has been happening for year and they dont care. I have spent thousands on DISNEY products from the Disney store over the years but I wont spend another dime. I am going to post this message to everybody on all the rating sites, to the BBB, on my Facebook for 2000 friends to see, everywhere. The only time Disney cares is when their pocket book is hit. Had this of been Amazon it never would have gotten to this point.

If you like me have been wronged by Disney please visit the following link and launch a formal complaint.
https://oag.ca.gov/contact/consumer-complaint-against-business-or-company

I ordered two pieces of jewelry on 12/14/2017 after seeing banners all over the place saying that if I ordered soon I could have the items by Christmas. All through the order process - no detailed estimates of arrival dates. The only thing I get is an order confirmation saying i chose standard shipping, expected to be 5-6 business days - which should be enough to get before Christmas, right?

Nope. I get an email that my item shipped on 12/22/2017 after radio silence. Then I check the UPS delivery time frame and it says that I can expect to receive it on 12/29/2017... let me just mention that I was charged $38 for shipping as well and that the person I intended to buy the presents for leaves the country for a month and a half the day before. So I can't even give it to them as a late Christmas present.

So I call shopdisney.com's customer service to find out what's going on and then they tell me that the "shipping by Christmas" banners that were prevalent throughout the site only applied to a few select items. Additionally, in the tiny fine print, the items I ordered were indicated as being from an outside vendor, with an additional 2 weeks of processing time and that I would have had to order by 12/5/2017 in order to receive the items by Christmas.

So I ask if I can speak to someone to leave feedback on the website and customer service rep effectively tells me she can't help me while re-iterating this information is on the website.

So in the tiny chance anyone does read this that does manage shopdisney site design or marketing...

1) This is 2017. Many other large online shopping sites give you real time delivery estimates right before you place your order and in the order summary email - not tiny disclaimers below products, especially when your website is crowded with advertisements for other products and much larger flashing "SHIPPING BY CHRISTMAS" banners. A reminder/warning would have been helpful so that I could have had a contingency plan.

2) If your vendors take 1-2 weeks to ship, you should create a pop up warning, not bury it in tiny text. Especially with something ridiculous like "order by 12/5" to get delivery by Christmas on items that seem like every other pre-made/manufactured item you sell. I wasn't ordering custom made or expensive items here. My family does a ton of online shopping and your competitors deliver stuff to my door step two days after I order it.

To the people running shopdisney customer service - I wasn't looking for a refund or a discount. I simply wanted to provide feedback on a poor christmas shopping experience. You couldn't even do that?

My order has been sitting in "Active" status for an ENTIRE WEEK. No shipping update, no new status... NOTHING.

NO MORE DISNEYSTORE orders for me!

I had a very horrible and unsatisfactory experience with my first ever order on disneystore.com. After placing the ordering on 12/21/2014 I am yet to receive a confirmation email. Two days after the order was placed I sent their customer service an email to inquire on the status. I was told by a customer service representative named Wanda, that the order was shipped that day 12/23/2014 and that I can the track with UPS. Three days later UPS' online tracking system showed no movement of the package so I contacted UPS and was informed that the physical package had not been given to them as yet. When I called Disney Store customer service, the representative, Kirby, who seemed annoyed with my inquiry, told me that I was misinformed when I was originally told by Wanda that the order was shipped on 12/23/2014 and in fact the order was not even ready for shipment on 12/26/2014 since it was a personalized order. I understood and expected that personalized orders would take a few more days to be processed however, based on the information I had originally received from Wanda, I was disappointed and frustrated to now be told something completely different. She then tells me that she will re-send the item to me which would seem to indicate that the original item ordered was already sent. It wasn't until about 20 minutes into the conversation did she apologize for the original miscommunication. She assured me that I would receive the item by 12/30/2014. When I asked to receive a confirmation email of the order she said that it was not possible for her to send it since the order was placed since 12/21/2014. When I asked her to send me an email to confirm what we discussed on 12/26/2014 she said that she could not guarantee that I would get an email since their call volume was too much at that time. I pleaded with her to send me some kind of confirmation and I still have not received anything. I also asked her for a discount or some type of consideration on the price for the inconvenience of the miscommunication and just poor customer service and she told me that she could not offer me anything. She did however agree to give me price adjustment, something I had to ask for. She told me that I can only receive the price adjustment credit by means of a gift card and I absolutely refused because I have no intention of shopping here and paying money for such terrible service. This was my first and last time ordering anything through disneystore.com and I will continue to share my unacceptable experience on the Internet and personally.

"I have been a huge fan of Disney all my life and it unfortunate that I have to write this negative review.

I placed an order for two personalized items (along with other items as well) on 11/10/13. A few days later I received a shipment notification that my items have shipped with a tracking number provided. The order was sent in two shipments (the personalized items sent separately a few days later). I received the nonpersonalized items within a reasonable amount of time, but never got the personalized items. I understand that personalization takes time so I tried not to be impatient. I emailed customer service multiple times and they assured me that my order was on its way and that I would get it by Christmas. December 2,2013 (almost 1 month after my order was placed) I called customer service and I was told that they could reship one of my products but the other was out of stock and they could give me a gift card. I requested that they replace the out of stock item with another similar item and after 5-10 minutes on hold they informed me that they "found" me the item that was out of stock and they would have it personalized and have both items resent with 2 day shipping. December 6,2013 I received shipment notification for both of the items with a new tracking number. December 11 I tracked the shipment and it just said that a label had been made, but that the package had not been dropped off (same message as the first lost shipment). I called customer service and they informed me that now BOTH of my items were out of stock and that they could give me a gift card as a refund for my items. After more discussion I was able to get them to agree to refund the money onto my credit card. Only after discussing the situation with a manager was I even able to get the money I paid for shipping on these two objects refunded. While the associate that I chatted with acted sincere and apologetic, a refund does not fully resolve the issue. For a month and a half I was under the impression that my Christmas shopping was finished for my son, but now these are items that I will not be able to replace because I live in a very rural area. By receiving the misleading "shipment notifications" I lost any opportunity I had to get out of town to find him another present.

I do not write reviews often, but I feel like it needs to be done. I understand that losing a shipment once happens sometimes, but twice in a row is simply ridiculous and shows that there is problems with the process they are using. I just want any other potential buyers to beware of the Disney Stores misleading "shipment notifications" (which just means that they made a label for the item and has nothing to do with the item actually making it to a shipping facility). Also, do not trust the individuals that answer the emails. They just tell you to wait until UPS finally updates their systems (even though my package was a month late at the time, they still tried to blame UPS).

Overall I am just very disappointed in the Disney Store and at a loss as to what I will do now to replace the items I thought I was getting my son. Lesson learned- never buy something from the Disney Store Online that you need by a specific date (even if you have a 2 month buffer). "